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I've had nothing but problems trying to qualify my iMac online. I purchased my iMac on the 7th and the up-to-date site keeps telling me to correct the date of purchase field. I guess I may have to just fax it in.
 
I've had nothing but problems trying to qualify my iMac online. I purchased my iMac on the 7th and the up-to-date site keeps telling me to correct the date of purchase field. I guess I may have to just fax it in.

Same problem, so I put in today's date and BINGO !
 
Same problem, so I put in today's date and BINGO !

Same here. Unless they really thouroughly verify the serial numbers anyone can have access to the promotion.

EDIT: I find it hard to believe they would allow you to place the order, receive payment, and only then check the serial numbers. My guess is either they don't care or there's a loophole in the form and it's not correctly checking the serial numbers.
 
I find it hard to believe they would allow you to place the order, receive payment, and only then check the serial numbers. My guess is either they don't care or there's a loophole in the form and it's not correctly checking the serial numbers.

They probably don't care... Apparently (from what I've read) iWork 09 is shipping without the need of a serial number... So you could lend the disc to 100 friends to install.

And plus, they give away iLife with every Mac. How many copies do you think Apple really sells for full price? Maybe a couple people buy it, but most won't. Sure they're are new features... but $79 worth?

Look at the math... Would you rather charge $10 and have say 1 in 2 people upgrade (100 people = 500$), or have only 1 in 20 people upgrade at $70 ($350)? Less money and more unhappy customers...

The loophole is on purpose...
 
I've had nothing but problems trying to qualify my iMac online. I purchased my iMac on the 7th and the up-to-date site keeps telling me to correct the date of purchase field. I guess I may have to just fax it in.

Did you buy an older, discontinued model from a retailer like BestBuy? My friend bought a Black Macbook (from Best Buy) for a significant discount (old model) and Apple needed him to manually send in the AppleCare and iLife even though he purchased it on the 8th of January.

If not, you shouldn't really have a problem... I bought the unibody Macbook in early December (and even registered AppleCare with purchase date in early December).... I entered my serial number and it let me purchase iLife 09 for $10
 
Did you buy an older, discontinued model from a retailer like BestBuy? My friend bought a Black Macbook (from Best Buy) for a significant discount (old model) and Apple needed him to manually send in the AppleCare and iLife even though he purchased it on the 8th of January.

No...I bought it straight from the Apple Store. How can you tell if you have an older/discountinued model?

I just faxed over my info to Apple yesterday, but I still can't see the status. Do you guys know how long before I should be able to see the status of my order?
 
No...I bought it straight from the Apple Store. How can you tell if you have an older/discountinued model?
I just realized you were talking about an iMac... They haven't seen refreshes since Mid 2007... You have the current model...

That said, Apple keeps note of the serial numbers, and they approximate when they would be bought in their system... It could be they happened to ship you an iMac that was on the shelf for a year (but still new) so the date in their system is skewed and that's why the iWork upgrade didn't work...

Just hypothesizing though...
 
Well, I disagree so if I were you Kardashian I would not listen to this defeatist advice.

My advice to you is to call the 1-800-MY-APPLE hotline and ask to speak to a Supervisor and ask for some relief.

Like I said, Microsoft usually offers at least 30 days retroactive free upgrades for Office and Windows and tell them as a customer you expect the same.

You bought your computer thinking that Apple would have good customer service for the extra price you pay for your equipment just like any other business that charges higher prices.

Your dollars are hard earned and even though the typical Mac customer is not price sensitive, as Apple gains more market share then more customers will be in the price sensitive camp and will ask for leniency of attitude.
My MBP had to go back as faulty anyway - so my new receipt says the 13th.

Just ordered my new iLife '09 through the Up-to-Date program tonight, that's saved me quite a few £££'s.

:)
 
TBH, that's your own damn fault. Macworld was the very next day and if you decided to buy a whole new Macintosh the day before Apple's big show where they announce new products then that's the risk you took, sorry, no sympathy here.

Ummm, to be honest, I wasn't looking for your sympathy.

Thanks for clearing that up though, Judge.
 
Had the same problem trying to qualify my mbp, but like someone else said - set the date to the present date (or after!) and your qualified. I don't have any worries about if they check my serial because I brought mine on the 6th (after some problems with the first 2 that seemed perfect!)

Jj
 
I know this is a little different topic but apple currently offers leopard, iLife 09 and iWork bundled with a $40 discount. Will this most likely continue when snow leopard is released?

I doubt it. Leopard is necessary to run with one (or both) of the '09 products, that's part of why they are doing it that way.

And isn't it a $118 discount ($79+$79+$129 for only $169)? (Looks to be about $89 off for education)

The people who really wanted leopard bought it ages ago, so they're really just making a few bucks off of the stragglers (IMHO) on Leopard by selling them the other two products. Getting everyone with the more up-to-date OS and possibly selling a few more iWorks and getting people hooked on it (or maybe selling a few more iLife's than they would have for people who only wanted iWork).

I would have only purchased iLife but this deal is making me think about it (I've got an old machine with an older OS).

Gary
 
Does anybody know how these disks work? Like are you required to already have ilife '08 installed? I'm just curious if anybody knows how it was with ilife '08 up-to-date program.
 
Does anybody know how these disks work? Like are you required to already have ilife '08 installed? I'm just curious if anybody knows how it was with ilife '08 up-to-date program.

There really isn't a true "update" to the iLife suites. It's just a new version. A previous version isn't required when you get iLife 09'. Even if it's in an "up to date" program.
 
Bought 08 in December: 9.95
November: 14.95
October: 19.95
September: 24.95
All the way up to the retail price. Fair no?

No.
$9.95 is reasonable, for a product that's not even released yet.
Anything before the announcement - buyer beware, including those folks who bought it on the 5th... what were you thinking?
I'm glad that they're doing this at all.

What if you bought a car just before the financial crisis, and saw the price drop by 10k - or a 'get a free car' promotion came in - would you want half a free car because you bought it the day before they announced the deal? Or a quarter free car if you bought a month earlier?

Do you take your DVD's back to the store a month later when it's not new and it goes on sale, and you've watched it 3 times?

Apple's doing the right thing.
 
I bought on 01/02/09 and was told by a 'genius' that I would be allowed to upgrade. We'll see. BTW what I was thinking was that I needed my computer.

Stealth product releases are great and all, but if caveat emptor is the policy *and* you don't give people a heads up *and* you charge a 15% restocking fee for even timely returns... then well, you can take your self-righteous "it's your own fault for not waiting until after the [now-obsolete] cult meeting" BS and shove it.

Now, that being said I knew MW was coming and didn't care. I fully expect to get my upgrade. But, I am a lawyer. I can be very persuasive. My 160gb iPod Classic just died during the switch-over from pc to mac [hard drive gave out]. I got it from my wife for last X-mas. You know when I got the Mac, do the math. Yeah, no warranty. That means $180.00 to replace. I was having NONE of it. Nor did I. Replaced. Free.

Don't stop at the first 'no' you get.
 
I just bought a iMac last night & it cannot validate my serial number when I try to get iLife 09
 
I bought on 01/02/09 and was told by a 'genius' that I would be allowed to upgrade. We'll see. BTW what I was thinking was that I needed my computer.

Stealth product releases are great and all, but if caveat emptor is the policy *and* you don't give people a heads up *and* you charge a 15% restocking fee for even timely returns... then well, you can take your self-righteous "it's your own fault for not waiting until after the [now-obsolete] cult meeting" BS and shove it.

Now, that being said I knew MW was coming and didn't care. I fully expect to get my upgrade. But, I am a lawyer. I can be very persuasive. My 160gb iPod Classic just died during the switch-over from pc to mac [hard drive gave out]. I got it from my wife for last X-mas. You know when I got the Mac, do the math. Yeah, no warranty. That means $180.00 to replace. I was having NONE of it. Nor did I. Replaced. Free.

Don't stop at the first 'no' you get.

If you knew it was coming and didnt care, how can you now say you care?

I agree not to stop at "no", it is always worth asking for. And it is your OWN fault for not waiting. You cant wait 3 days for something that is probably coming out, who are you gonna blame, apple?

ill pay the $9.95 once I look at the app and see if its really worth the update. Which it probably ISNT. And ilife apps usually get an update in January each year. I dont see what the big stink is though. 08 is just as good.
 
bought the wife's air the day before xmas, put the serial number in and todays date it it let me order it. I dunno we'll see what's up. I tried my macbook pro serial with todays date and it wouldn't go through so they have some way of running the serial number, it just doesn't work too well LOL

That said no matter when they made the cutoff someone would be ticked off, so I figure that's the way it goes. HOWEVER, since iLife ships free with every system $79.00 seems like a rip, with iWork I can definitely see it.
 
Personally, i'm glad that Apple are offering me this whether it's free or not. I'm so relieved that i wont have to pay full price.
 
It should be free or $10 for people who bought New macs like the Unibody, shtz.
 
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