Camera/touch ID issues iphone 7

Discussion in 'iPhone' started by mrdee0, Nov 13, 2016.

  1. mrdee0 macrumors newbie

    Joined:
    Mar 15, 2012
    #1
    Yesterday when using the rear camera on my Iphone 7 I was getting a black screen. I could press on the screen and get the yellow focus but it was not focusing on anything and only seeing black. Pressing the button for the front camera worked fine but then after pressing that button for the rear camera it was simply going black and then switching to the front camera again. Tried reset and setting up as new.

    Took it to Apple store and the engineer opened it and tried to replace the camera module. But then he couldn't find a spare part and then decided to test the camera module that was in the phone. He said the module was fine and so he said he rebooted the phone and it was then working fine.

    After going home. Tried to setup the touch ID which had to be turned off prior to repair.
    The touch ID was not registering my fingers at all.

    Drove back to Apple store and spoke to the engineer. He told me that this appears to be some kind of software bug and as its a new product they are still trying to iron them out. He seemed to be under the impression that this was something he had seen before.

    Anyway he replaced the phone with a new one.
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    Glad you got a new phone.
     
  3. RedOrchestra Suspended

    Joined:
    Aug 13, 2012
    #3

    I don't know of any Apple store that has an "engineer" in-store.
     
  4. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Being facetious is un-necessary. Obviously they were referring to the Apple Genius.
     

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