NJRonbo

macrumors 68030
Original poster
Jan 10, 2007
2,681
580
Very strange.

Set up my Series 3 watch with a backup from Series 2.

No prompt at the finish of install to sign up for cellular.

Went to the CELLULAR option in the watch app and I get a message saying AT&T does not support Apple Watch.

I know all of this is wrong. Anyone have any ideas here?
 

KG87

macrumors member
May 26, 2015
47
48
I am having the same problem. I contacted AT&T and they said I need to have a new number created for the watch before it will work and I am almost certain that is not true.

I contacted AppleCare and they said that there are connectivity issues with the watch and the engineers are working very hard to get it fixed.

Basically, this is a nightmare scenario for Apple and we're left without the #1 reason we made this purchase.
 
Comment

NJRonbo

macrumors 68030
Original poster
Jan 10, 2007
2,681
580
No, that is not true, according to Apple. In the keynote they said it works with the same phone number.

Looks like some kind of snafu for AT&T customers. Hope they get this fixed ASAP!
 
Comment

NJRonbo

macrumors 68030
Original poster
Jan 10, 2007
2,681
580
Okay, I will wait to hear from someone that has had to go through AT&T to get their watch successfully set up.
 
Comment

dave006

Contributor
Jul 3, 2008
3,464
728
Just West of East
No, that is not true, according to Apple. In the keynote they said it works with the same phone number.

Looks like some kind of snafu for AT&T customers. Hope they get this fixed ASAP!
Yes it is true. Each Apple Watch LTE is assigned an individual phone number. AT&T uses NumberSyc for Apple Watch (Cellular) to give the appearance that the watch is using the same number as the paired iPhone.

Dave
 
Comment

bevsb2

Contributor
Nov 23, 2012
1,913
832
I set mine up with Verizon. I got the same message that my plan didn't support the watch but I called Verizon and everything was set up. I still can't make calls but was told their servers are busy and to wait a bit. My phone number is still the same for the phone and the watch.
 
Comment

dave006

Contributor
Jul 3, 2008
3,464
728
Just West of East
I set mine up with Verizon. I got the same message that my plan didn't support the watch but I called Verizon and everything was set up. I still can't make calls but was told their servers are busy and to wait a bit. My phone number is still the same for the phone and the watch.
I am betting that you did not use a Backup from a S2 to when you did your watch setup. Can you confirm how you setup your S3?

Dave
 
Comment

NJRonbo

macrumors 68030
Original poster
Jan 10, 2007
2,681
580
I just got off the phone with AT&T

They have no idea what is going on. The agent, while very nice, was forced to read off her screen as far as setup procedures were concerned and everything they have points to set up for cellular completely being done on the customer end.

This sounds like a complete snafu on Apple's software and it will probably be fixed in the next day or so.

However, calling AT&T will not fix the issue.
 
  • Like
Reactions: edhchoe
Comment

dave006

Contributor
Jul 3, 2008
3,464
728
Just West of East
Well that's how it is supposed to work. All done via the Watch and the iPhone. Do you still have your S2 paired, you might consider trying to setup the S3 as a "New" watch vs using the backup.

You should have been offered an Option to configure Cellular service during your initial Watch setup.

Dave
 
Comment

lenard

macrumors 6502a
Oct 10, 2007
563
364
Raleigh NC
Even though you will use one number for your phone and watch I believe AT&T needs to assign you a new number in their system for the watch's sim card. They do the same thing for cellular iPads.

Sorry they don't have things working a bit better on day 1 for you!

Just like with the iPad, it has its own number but when you make a call on the iPad, its thru your iPhone, its just a thing on Att's side, don't worry about that number assignment for the Apple Watch....
 
  • Like
Reactions: Ladyc0524
Comment

bevsb2

Contributor
Nov 23, 2012
1,913
832
Well that's how it is supposed to work. All done via the Watch and the iPhone. Do you still have your S2 paired, you might consider trying to setup the S3 as a "New" watch vs using the backup.

You should have been offered an Option to configure Cellular service during your initial Watch setup.

Dave
My S2 is still paired and I will probably continue to use it on occasion. I was offered the option to configure Cellular during setup but then got the message that it wouldn't work with my phone plan. I called Verizon and they set it up. I still can't make calls but think Verizon is having some issues right now so will wait awhile before worrying about it. Thank you for your input.

Sorry for confusing message. I now see you were responding to someone else.
 
Comment

dave006

Contributor
Jul 3, 2008
3,464
728
Just West of East
That's different than what the OP reported on their setup. All the Carriers are being slammed right now, in addition all the new LTE Watches, we have new iPhone 8/8+ trying to activate.

Have you restarted your watch since Verizon setup your add-on line correctly, sometimes that kicks the process along faster.

Dave
 
Comment

jst1nt

macrumors regular
Sep 16, 2014
115
20
Albany, NY
I was just told they won’t activate it because I’m on a grandfathered unlimited data plan....

Sounds like I’ll be returning if this is true
 
  • Like
Reactions: edhchoe
Comment

NJRonbo

macrumors 68030
Original poster
Jan 10, 2007
2,681
580
Just did a fresh install as a new phone instead of a back up and there still is no cellular option during set up
 
Comment

Lobwedgephil

macrumors 603
Apr 7, 2012
5,306
4,078
I was just told they won’t activate it because I’m on a grandfathered unlimited data plan....

Sounds like I’ll be returning if this is true

Another thread on this earlier this week said you have go to into a store and have them set it up on the grandfathered plan.
 
Comment

Applenoob34

macrumors 6502
Feb 18, 2014
345
122
Mine doesn’t work either with ATT.

AW3 cellular
Setup watch as new

Tech support doesn’t know what’s going on.
 
Comment

rbalkun

macrumors regular
Apr 29, 2015
134
65
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.