business account?
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Was this a business account and tmobile watch?
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Can't activate Apple Watch 3 with LTE on T-Mobile
- Thread starter sirozha
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For me, it was personal account with Simple Choice Unlimited and watch bought from apple directly.
Me too. If I see code 412 one more time I will throw my phone out the window. I have followed this thread and many others and no suggestions have helped. I am reasonably competent with this kind of stuff but this is now 5 days without the promised T-mobile cell connection on my new watch. Will someone please fix this? I have always been a T-Mobile booster but have spent too much time in my local store and on the phone getting different answers/blaming Apple etc. Apple Watch bought from Apple, iPhone 6- both devices with latest OS. Help!
I went to t-mobile and just opened a personal account as well just to see if i can get it to work and guess what..... it doesnt..... im very upset
Mine finally works. What a run around. I tried all the pair/unpair/shutdown/etc steps over and over as well as cell setup tries in the app multiple times each day (also had tickets out with Apple and T-Mobile).
Tonight I called after work PST time and got a call center. I was a bit upset as I was explaining the DIGITS program, how it worked and such to the rep, but to her credit, she kept looking things up.
General information/steps:
1. iPhone 6 Plus, Apple Watch Series 3 LTE (from Apple).
2. Had personal Simple plan.
3. Called Rep and she upgraded me to ONE plan on phone and added DIGITS (I believe). She took my watch IMEI #.
4. Re-ran cell setup in Watch app while I was on the phone after she did her part and it worked. Took about 4 minutes to go through.
Been making calls on my watch tonight, so all is working.
Tonight I called after work PST time and got a call center. I was a bit upset as I was explaining the DIGITS program, how it worked and such to the rep, but to her credit, she kept looking things up.
General information/steps:
1. iPhone 6 Plus, Apple Watch Series 3 LTE (from Apple).
2. Had personal Simple plan.
3. Called Rep and she upgraded me to ONE plan on phone and added DIGITS (I believe). She took my watch IMEI #.
4. Re-ran cell setup in Watch app while I was on the phone after she did her part and it worked. Took about 4 minutes to go through.
Been making calls on my watch tonight, so all is working.
Anything dealing with T-Mobile is a mess. If you ever plan on trading in a phone to take advantage of one of their great promotions, be sure to allot at least 10-15 hours of your time afterwards to get them to do what they are supposed to do.
I learned my lesson with mail in trade in.
I am going to the store in person for next trade in.
Absolutely. I got burned two years in a row and it took hours and hours and hours of my time to get it fixed. Never again. I don't care anymore what they offer. It's just not worth it. I'd rather pay full price to Apple for an unlocked phone and then be on my way. In the end, the time saved is like saving money...
Received my Series 3 LTE today. Ordered from Apple and drop-shipped direct from China.
Set up the watch this evening, about two hours ago. Connected it to my iPhone 6S after unpairing my old watch.
Activating LTE on my T-Mobile plan took about 30 seconds. Immediately received a text and email stating Digits was now connected.
I have not, however, had a chance to test its LTE functionality. I don’t want to turn off WiFi at home (too many other things using it). I’ll test it tomorrow at work.
But received no error messages, lock ups or hangs during the LTE setup. Proceeded as advertised. I’ve been a T-Mobile customer less than 1 year. I have 5 phones and 1 iPad on the plan (One Unlimited no tax).
And man, the S3 is so fast and smooth. Can’t believe I tolerated my S0 for this long!
Bought the 42mm space gray aluminum and put my Apple space black link band on it. Looks super slick.
Set up the watch this evening, about two hours ago. Connected it to my iPhone 6S after unpairing my old watch.
Activating LTE on my T-Mobile plan took about 30 seconds. Immediately received a text and email stating Digits was now connected.
I have not, however, had a chance to test its LTE functionality. I don’t want to turn off WiFi at home (too many other things using it). I’ll test it tomorrow at work.
But received no error messages, lock ups or hangs during the LTE setup. Proceeded as advertised. I’ve been a T-Mobile customer less than 1 year. I have 5 phones and 1 iPad on the plan (One Unlimited no tax).
And man, the S3 is so fast and smooth. Can’t believe I tolerated my S0 for this long!
Bought the 42mm space gray aluminum and put my Apple space black link band on it. Looks super slick.
So I have LTE now. After quite a bit of back and forth with T-Mobile support, they had me go in to a T-Mobile store and have them run a credit check. I had switched from a pre-paid plan to a post-paid without a credit check. So T-Mobile didn’t have my SSN. Without it, I couldn’t get past the authentication page. It took a while at the store and a threat to switch to AT&T but they finally updated my SSN by running a credit check.
From what I understand they pushed an update to their servers on Wednesday night, Thursday morning which should solve most of the problems.
Glad it worked for you. However there is a 30+ page thread where it did not work for other AT&T Customers.
Link; https://forums.macrumors.com/thread...t-not-supported.2070565/page-32#post-25146009
Dave
Update to my own post. Went out this morning without my phone. Left it at home on the charger but connected to wifi and cell.
Watch worked perfectly. Made a short call, sent and received a couple of iMessages to my wife, and received email notifications. Was able to open the native email app and read & delete. Even worked indoors inside a heavy brick/cinderblock building.
And on way home, from a block down the street from my house (so still on LTE), I asked Siri to open my garage door, which she promptly did.
Didn’t send any green bubble non-iMessage SMS, but don’t often get the opportunity anyway... only two people I regularly communicate with are on Android.
Worked great. Kind of nice not having the phone in my pocket. And, sneaky me, the place I went doesn’t permit cellphones in the building.
Spent 8 hours yesterday on the phone with T-Mobile. Spoke with probably about a dozen reps. It's so sad, but T-Mobile absolutely didn't prepare their reps for dealing with this issue, and even 10 days after the first watches were delivered, T-Mobile reps were nearly as clueless as they were on Day 1.
After numerous attempts, T-Mobile finally got the cellular signal on my Watch, but they paired the line assigned to the watch with the wrong iPhone number. The last call I made last night at around 9:30 PM I demanded a supervisor. I was transferred to the supervisor, who was much more knowledgeable than the reps I had spoken with all day. Even though he did not himself have a watch, had never seen one before, and sounded like he was an Android dude, he could follow logic and was technical enough. According to him, the watch line was paired with the correct iPhone number, but in reality, the watch rang on a different number. He said that the behavior points to the watch line being paired with the wrong iPhone number on my account, but the system didn't reflect that. This morning, I logged in to my T-Mobile portal and saw with my own eyes that the watch line was paired with the wrong iPhone. I unpaired it from the wrong iPhone and paired it with the correct iPhone right there in my portal, and the watch finally started working as it was supposed to.
One strange thing is that I can't see the watch line in the DIGITS app on my iPhone, but I can see it (at the very bottom) of my lines in the web portal. I can click on it in the web portal and associate it with any other line that I have on the account. For some reason, T-Mobile couldn't do it on their end and they even had to open a ticket with operations to have that done. This morning I called T-Mobile and asked them to close that ticket.
I tested the watch today on LTE, and it worked really well. However, it drained from 85% to 8% in 2 1/2 hours of running the exercise app and being on LTE. So, for amateur marathon runners who are planning to use this watch for the marathon, the bad news is that the watch will die before you do.
After numerous attempts, T-Mobile finally got the cellular signal on my Watch, but they paired the line assigned to the watch with the wrong iPhone number. The last call I made last night at around 9:30 PM I demanded a supervisor. I was transferred to the supervisor, who was much more knowledgeable than the reps I had spoken with all day. Even though he did not himself have a watch, had never seen one before, and sounded like he was an Android dude, he could follow logic and was technical enough. According to him, the watch line was paired with the correct iPhone number, but in reality, the watch rang on a different number. He said that the behavior points to the watch line being paired with the wrong iPhone number on my account, but the system didn't reflect that. This morning, I logged in to my T-Mobile portal and saw with my own eyes that the watch line was paired with the wrong iPhone. I unpaired it from the wrong iPhone and paired it with the correct iPhone right there in my portal, and the watch finally started working as it was supposed to.
One strange thing is that I can't see the watch line in the DIGITS app on my iPhone, but I can see it (at the very bottom) of my lines in the web portal. I can click on it in the web portal and associate it with any other line that I have on the account. For some reason, T-Mobile couldn't do it on their end and they even had to open a ticket with operations to have that done. This morning I called T-Mobile and asked them to close that ticket.
I tested the watch today on LTE, and it worked really well. However, it drained from 85% to 8% in 2 1/2 hours of running the exercise app and being on LTE. So, for amateur marathon runners who are planning to use this watch for the marathon, the bad news is that the watch will die before you do.
This is correct. Everything is running as it should and there should be no more issues. I’m pretty sure that the T-Mobile Digits software was not properly set for the Apple Watch with Paired Digits plans and it took them a week to sort it out.
For anyone that ran into issues activating, please contact customer service and request a $30 credit. This is to give you an additional 3 months of free service on us for your troubles.