CarPlay Scores 85% Customer Satisfaction Rate in Limited Study

[MacRazySwe]

Works really well in my 2017 VW.

To be honest, I do think people will have very different opinions on this based on the car in which they use it.

I recently bought a new car and compared different offerings. In the BMW, CarPlay required Navigation Professional, internet services and phone preparation, all of which made it a $3000 option in the end. If I would have payed that kind of money, I would have had a completely different set of expectations.

Now, I bought a new VW instead, in which CarPlay was standard equipment. This means I can use the 7" Display as a Satnav using Apple Maps, rather than having to spend $2000 on the proper system offered by VW. Moreover I can use Spotify, make calls, respond to messages et.c.

For me, CarPlay is great.

 

[ryannel2003]

I have CarPlay on my 2017 Accord EX and it works ok but I don't like how Apple limits your use to their own map application not to mention I have to plug the phone in to even use it. I usually use Bluetooth and let my music stream through Honda's head unit software instead of CarPlay.

 

[gbc204]

I like it fine enough, but for the love of god, why can't you scrub the playhead manually when playing music? Sometimes I just want to get to the end part of Stairway to Heaven or November Rain.

 

[Stenness]

The maps work well here in the UK and I love the very clear display but it badly needs to display speed limits. Speed limits are such a basic function for in car navigation.

 

[imola.zhp]

Until it is wireless, it is useless, gimmicky. Have it in our 2017 CRV, have used it once.

 

[OldSchoolMacGuy]

The is this setup from Alpine that supports wireless CarPlay. That is the only aftermarket one I have seen.

Looks like currently the release has been pushed back to April but at this point it's likely to come and go. Crutchfield does offer a pre-order on it for $699. Might consider it as my current AppRadio setup is a bit dated.

 

[verpeiler]

I tried CarPlay in a rental car and I liked it much more than my current method of holding my iPhone while driving to get directions, music, and texting by voice. But I can still see either Android/Carplay too much a distraction for a lot of drivers.

I hope you don't really hold your phone in your hand while driving... at least in germany that's now allowed for many good reasons.
Every time I see some idiot holding his phone while driving I hope the police is around.

 

[MTShipp]

Within the last 2 weeks, I purchased a new vehicle. One of the major reasons I selected some of the higher-costing options for it was the availability of Carplay. I have really enjoyed it so far. There are a couple of things about it I am not too keen on (autoplay of audio if something is queued when I really want to play something from the radio, and the lack of some useful apps like Waze). But overall, I am happy with my selection.

 

[michaelz]

I need CarPlay to support Waze!

 

[IJ Reilly]

Works really well in my 2017 VW.

To be honest, I do think people will have very different opinions on this based on the car in which they use it.

I recently bought a new car and compared different offerings. In the BMW, CarPlay required Navigation Professional, internet services and phone preparation, all of which made it a $3000 option in the end. If I would have payed that kind of money, I would have had a completely different set of expectations.

Now, I bought a new VW instead, in which CarPlay was standard equipment. This means I can use the 7" Display as a Satnav using Apple Maps, rather than having to spend $2000 on the proper system offered by VW. Moreover I can use Spotify, make calls, respond to messages et.c.

For me, CarPlay is great.

Yes, this. The experience is going to be very specific to the car. I bought a Chevy Bolt EV at the end of last year. Some complain that this car isn't offered with built-in nav, but I don't really buy that. CarPlay works so much better than any OEM nav system that I have seen to date, and it comes at no extra cost. It will also continue to be improved by Apple, which is a lot more than you can say for those costly OEM systems.

 

[Manatlt]

I need CarPlay to support Waze!

CarPlay needs to open up 3rd party support for Maps first.

 

[Juicy Box]

That's not really a CP issue, it's an Apple maps issue.

You could probably say that CarPlay has no issues.

Siri on CP not understanding me is a Siri issue.
Music app on CP stopped playing music and won't start again without re-plugging in the iPhone is a Music app issue.
Amazon Music on CP not skipping to the next song is a Amazon Music issue.

Considering CP is just an extension of the iOS, and its apps, you could say that CP is working as intended and all the issues are with iOS and the apps.

 

[IJ Reilly]

You could probably say that CarPlay has no issues.

Siri on CP not understanding me is a Siri issue.
Music app on CP stopped playing music and won't start again without re-plugging in the iPhone is a Music app issue.
Amazon Music on CP not skipping to the next song is a Amazon Music issue.

Considering CP is just an extension of the iOS, and its apps, you could say that CP is working as intended and all the issues are with iOS and the apps.

This seems too simplistic. Siri not understanding you when you are using CarPlay can very well be an issue with the way the car manufacturer mics your voice, ambient noise issues, and other factors that are not much within the control of either Apple or Google.

 

[v0lume4]

Really? Mark me as one of the 15%, then.

 

[FactVsOpinion]

only looked at 70 owners of 2016-2017 vehicles with CarPlay installed in the United States, which is a rather small sample size.

70 is not too small a sample size, 30 is sufficient for an accurate estimate. More important is whether the sample was random and representative of the population of car play users.

Stats is hard

 

[LordVic]

70 is not too small a sample size, 30 is sufficient for an accurate estimate. More important is whether the sample was random and representative of the population of car play users.

Stats is hard

70 is enough? depends on the population size and the margin of error you're allowing for that you're sampling based on.

70 sample size, b ased off my memory, would only represent a population size of a few thousand. hardly indicative of anything other than a quick correlation that can't be proven.

 

[zone23]

open google now. go to settings, in there you should see "voice". in that settings option is "ok google" detection. you can use this submenu to set "from any screen" and "trusted voice". this will let you interact with google now from any screen, even off.

Doesn't work on any of the 3 Galaxy devices I've tried it on.

 

[LordVic]

Doesn't work on any of the 3 Galaxy devices I've tried it on.

bizarre, works fine on my S6, possibly you've set something in S-Voice that is overriding it. go through it's settings.
also possible you've installed some other App that's interfering

 

[zone23]

bizarre, works fine on my S6, possibly you've set something in S-Voice that is overriding it. go through it's settings.
also possible you've installed some other App that's interfering

bizarre, works fine on my S6, possibly you've set something in S-Voice that is overriding it. go through it's settings.
also possible you've installed some other App that's interfering

I will give it another look but none of the phones I've tried it on has it working and S-Voice is utter garbage.

 

[stanhope]

iPhone owners are largely satisfied with Apple's CarPlay, according to a new report from market research firm Strategy Analytics.

The report is available to Strategy Analytics clients only, but author Chris Schreiner shared some of his findings with MacRumors.

31 percent of users said they were "very satisfied" with CarPlay, while 54 percent said they were "satisfied," for an overall customer satisfaction rate of 85 percent. However, the report only looked at 70 owners of 2016-2017 vehicles with CarPlay installed in the United States, which is a rather small sample size.

43 percent of those users are "very likely" to recommend CarPlay to others, while 37 percent are "likely" to recommend it, said Strategy Analytics. Those with CarPlay were likely to use it for "all or most" of their in-car infotainment needs, often in favor of their vehicle's standard system, according to the report.

70 percent of participants with both CarPlay and a built-in navigation system in their car said they choose CarPlay with Apple Maps most or all of the time over their vehicle's standard system. 59 percent of the people said they use CarPlay for audio needs most or all of the time over their vehicle's radio.

"Given Apple's continued updates to CarPlay enhancing the experience further, and car-makers' inability to do the same along with their long development times, CarPlay is poised to handle the vast majority of consumers' in-vehicle needs," said Schreiner, Director of Syndicated Research at Strategy Analytics.

While customer satisfaction with CarPlay might be strong, Apple's in-car software platform is far from perfect.

Last month, a side-by-side test of CarPlay and Android Auto showed Siri was often unable to properly interpret what the driver was saying, which in one case led Apple Maps to incorrectly navigate him to an address in Tennessee rather than Toronto. Android Auto, meanwhile, interpreted voice commands correctly.

Video courtesy of YouTube channel The Straight Pipes via Daring Fireball​

CarPlay continues to improve in other areas. In iOS 10.3, for example, Apple provided drivers with a quicker and safer way to switch between apps without having to take their eyes off the road for long periods of time. Wireless CarPlay is also now available in select BMW models, or with Alpine's aftermarket system.

Apple is also rumored to be working on "enhanced" Siri capabilities for the iPhone, and those improvements would likely extend to CarPlay.

CarPlay is now available in over 200 vehicle models in the United States, enabling drivers to make and receive calls, access text messages, play music, get directions, check traffic conditions, and more with Siri voice commands and on-screen controls. The platform requires an iPhone 5 or newer.

Aftermarket systems are available from brands such as Alpine, Kenwood, and Pioneer for do-it-yourself CarPlay installations.

Article Link: CarPlay Scores 85% Customer Satisfaction Rate in Limited Study

[doublepost=1492716619][/doublepost]What stupid dicks these two are...any fool knows that there are multiple addresses in the world. In the beginning toronto ontario was specified..then the nitwits omitted it...dunce caps for both

 

[jdawgnoonan]

Let me start by saying I use CarPlay in my car 100% of the time when I drive. I recently switched from a Nexus 6P to an iPhone 7 Plus and so I am also quite familiar with Android Auto (which I used to use 100% of the time in my car). The UI for CarPlay is excellent compared to Android Auto as Apple tries to minimize distraction. There are two things that make Car Play inferior to Android Auto though: 1) Siri ; 2) Apple Maps.

For some reason Siri is unresponsive and will not prompt for my voice probably 1 out of 5 times when I use her. I live in a metro area with good LTE so this doesn't make sense. Secondly, for some reason Siri always thinks that I should go to the Flix Brewhouse. I do not know why she thinks that 50% of the places that I ask her for the location can be handled by Flix, but she does.

Next: Have you ever tried using Apple Maps vs Google Maps for turn by turn navigation in a large city with multiple lane options? Google tells you which lane to be in with some simple icons. Apple just tells you which direction to turn with no lane guidance. Also, Apple would do well to learn that complete sentences are unnecessary in turn by turn directions. Google Maps just tells you what you need next in simple statements. Siri must speak in complete sentences that cost seconds that might help you in making the right turn.

Apple has a great product, but they could sure make it better.

 

[kingtj]

I agree with this completely. Apple CarPlay, to me, is a nice feature - but not one I want to pay a lot of money to get in a vehicle. I mean, the "brains" all happen on the iPhone I already paid for, plus using the cellular data connection I already paid for. The car stereo is acting as little more than a remote display and input device.

It should be pretty inexpensive to implement on any modern stereo head unit that has an LCD screen and Bluetooth. So in other words? The goal at Apple should be getting CarPlay to appear on every possible radio out there, without it costing the consumer anything to have it on top of having any other decent car stereo with a touch screen. It helps support the continued loyalty to iOS devices with consumers, so Apple should look at it as a "loss leader", even if it costs them something to get a manufacturer to add it.

When I get to the point where I'm spending thousands on an aftermarket stereo? CarPlay is not going to affect my final decision that much. At that price point, I'm paying for everything integrated fully into the stereo - like its own navigation solution that doesn't require I bring my phone with me and pair it first.

Works really well in my 2017 VW.

To be honest, I do think people will have very different opinions on this based on the car in which they use it.

I recently bought a new car and compared different offerings. In the BMW, CarPlay required Navigation Professional, internet services and phone preparation, all of which made it a $3000 option in the end. If I would have payed that kind of money, I would have had a completely different set of expectations.

Now, I bought a new VW instead, in which CarPlay was standard equipment. This means I can use the 7" Display as a Satnav using Apple Maps, rather than having to spend $2000 on the proper system offered by VW. Moreover I can use Spotify, make calls, respond to messages et.c.

For me, CarPlay is great.

 

[chevy57]

I can use waze (audio) with carplay.

I had used Waze on my iPhone in many years. So i got new 2017 Honda CRV including CarPlay. I failed to connect Waze on CarPlay. I still be waiting for update Waze SatNav on CarPlay too long. You explain me how to set up Waze on it.

 

[iLondoner]

Could be worse, this is voice recognition, Scottish style,

 

[S2TPW]

They could have used this one from the Grand Tour.

This is exactly my experience.

At first I laugh, but then it gets really annoying. For those folks, who have no problems I can assure you this can be entirely typical, not a gag for TV. It certainly doesn't "just work"

Love the concept, but reality for many is that it just isn't good enough (yet) Sadly the likes of Alexa etc. are somewhat ahead of the curve right now. I would have expected that with the volume of data collected in the last few years the interpretation would be better, but although features have expanded, the accuracy is still "beta" for many