You have more patience than I do. I stop messing with this case after the second time. Returned it and got my cash back. The first case I had broke at the plastic joints and the second case had tons of sharp ridges and defects along the inside border.
I was going to wait until I could get a unit sent to me for testing but really wanted it early so I bought it outright. Still my favorite overall looking aluminum case since it looks like it is part of the phone. Too bad on Case-mate has had so many problems with this case. QC appears to be hit or miss.
Yes, their CS is top notch. Returns and exchanges are a breeze.
The only reason I have the patience is because their CS is so good. They send me replacements without waiting for my return and respond to my emails very very quickly. On the other hand, I'm going through such absolute hell with HP at the moment on an Envy laptop that Case-Mate's CS could tell me to suck it and I would still be thrilled.