Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

michael31986

macrumors 601
Original poster
Jul 11, 2008
4,590
704
Got jet black. 7 plus 128gb. I hope my shipping address is right. It showed my parents address where the att bill goes.



Anyone know now how I can confirm shipping. I want to change it before it ships to avoid delays
 
Same boat here. Had it set up to ship to my office through my Apple account, but said it will ship to my house based off my ATT account. Much more security to have it shipped to my work. Hope I can change it.
 
This happens every pre-order date. You'll be able to change your shipping address in a couple of days, no worries.
 
  • Like
Reactions: CisRey3
Can anybody confirm for sure if Apple support can change the shipping address on their end? I forgot to change the address on my ATT account before I ordered. It has been changed on ATT now but I can't edit the shipping address on Apple.com
 
Can anybody confirm for sure if Apple support can change the shipping address on their end? I forgot to change the address on my ATT account before I ordered. It has been changed on ATT now but I can't edit the shipping address on Apple.com
I am on phone with Apple now trying to figure this out. Will keep you posted.
[doublepost=1473419584][/doublepost]
This happens every pre-order date. You'll be able to change your shipping address in a couple of days, no worries.
Yes, but does this apply to ATT customers who are supposedly locked into the shipment details on their account?
 
I am on phone with Apple now trying to figure this out. Will keep you posted.
[doublepost=1473419584][/doublepost]
Yes, but does this apply to ATT customers who are supposedly locked into the shipment details on their account?
I think we can edit order details but mine said only when processing
 
I think we can edit order details but mine said only when processing
Mine is processing and I have the edit button but it tells me due to carrier restrictions, they can only ship to the billing address on the ATT account.

I have now changed it but my Apple.com status still shows the wrong address.
[doublepost=1473420858][/doublepost]According to the policy of your wireless service provider, the iPhone in this order can only be shipped to your current wireless billing address. Other items can be shipped to different addresses.
 
Mine is processing and I have the edit button but it tells me due to carrier restrictions, they can only ship to the billing address on the ATT account.

I have now changed it but my Apple.com status still shows the wrong address.
[doublepost=1473420858][/doublepost]According to the policy of your wireless service provider, the iPhone in this order can only be shipped to your current wireless billing address. Other items can be shipped to different addresses.
So you did change it? How? Calling Apple?
 
You used to be able to edit the address on the processing page, but I am unable to do that this year. Looking forward to hear if Apple Support will change it over the phone.
 
I just got off phone with Apple and was told to call back at 7am PST when the senior supervisors show up because they will have the power to change the address.
 
So you did change it? How? Calling Apple?

You can change it on ATT any time, however you cannot change it on Apple.com under your order which worries me. Will they use the Apple.com address or the ATT billing address if they're different?
 
You can change it on ATT any time, however you cannot change it on Apple.com under your order which worries me. Will they use the Apple.com address or the ATT billing address if they're different?
Well changing it on ATT now, after the order has been placed, isn't going to affect anything on Apple's side
 
I just got off phone with Apple and was told to call back at 7am PST when the senior supervisors show up because they will have the power to change the address.
That's crap. I'm waiting on the Apple hotline right now as well, i'll see what they tell me...
[doublepost=1473421213][/doublepost]
Well changing it on ATT now, after the order has been placed, isn't going to affect anything on Apple's side
Right, which is why I want Apple to update the address that's tied to my order right now.
[doublepost=1473421284][/doublepost]Since the apple shipping address and the att "billing" shipping address are different...which will they use when it ships?
 
That's crap. I'm waiting on the Apple hotline right now as well, i'll see what they tell me...
[doublepost=1473421213][/doublepost]
Right, which is why I want Apple to update the address that's tied to my order right now.
Me too. I've never had a problem doing this. I did it with the 6 and 6s
 
I don't understand why the ATT billing address has anything to do with it since I purchased the phone outright??
 
Yup, this is pretty absurd especially if you paid $649+ for the phone (as in, I own it, it's mine, and it's unlocked.)
 
  • Like
Reactions: mr99
I don't understand why the ATT billing address has anything to do with it since I purchased the phone outright??
Exactly! The rep said it was because I purchased a locked phone and we can only change address for unlocked phone. So I was like UMM HELLOOOO the phone is unlocked
 
You used to be able to edit the address on the processing page, but I am unable to do that this year. Looking forward to hear if Apple Support will change it over the phone.

AT&T's shipping policy is lame! I changed my shipping address on att.com shortly after I placed the preorder via apple.com. I hope Apple Support can change the shipping address over the phone.
 
AT&T's shipping policy is lame! I changed my shipping address on att.com shortly after I placed the preorder via apple.com. I hope Apple Support can change the shipping address over the phone.
I hope it can be done without having the change the address on file with ATT. My mother is the account holder and she wouldn't like that. I am an authorized user on the account, I practically handle everything except physically paying the bill. I should be allowed to change where my phone ships.
 
For everyone's information, my rep just changed the shipping address for me and it's now updated on apples site.
 
  • Like
Reactions: kybldmstr
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.