Change shipping address?

Discussion in 'iPhone' started by michael31986, Sep 9, 2016.

  1. michael31986 macrumors 68040

    Joined:
    Jul 11, 2008
    #1
    Got jet black. 7 plus 128gb. I hope my shipping address is right. It showed my parents address where the att bill goes.



    Anyone know now how I can confirm shipping. I want to change it before it ships to avoid delays
     
  2. CisRey3 macrumors newbie

    Joined:
    Apr 4, 2013
    #2
    Same boat here. Had it set up to ship to my office through my Apple account, but said it will ship to my house based off my ATT account. Much more security to have it shipped to my work. Hope I can change it.
     
  3. macrumordude macrumors member

    macrumordude

    Joined:
    Apr 6, 2014
    Location:
    Huntington Beach, CA
    #3
    Check the confirmation page or 'my order' page, it should have your address there.
     
  4. michael31986 thread starter macrumors 68040

    Joined:
    Jul 11, 2008
    #4
    Yea it's my parents. I want to change shipping before it causes delays
     
  5. Chicagogirlie macrumors member

    Joined:
    Jun 16, 2009
    #5
    This happens every pre-order date. You'll be able to change your shipping address in a couple of days, no worries.
     
  6. michael31986 thread starter macrumors 68040

    Joined:
    Jul 11, 2008
    #6
    Will it affect my delivery date? Just making sure doesn't affect based on prior releases.
     
  7. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #7
    Can anybody confirm for sure if Apple support can change the shipping address on their end? I forgot to change the address on my ATT account before I ordered. It has been changed on ATT now but I can't edit the shipping address on Apple.com
     
  8. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #8
    I am on phone with Apple now trying to figure this out. Will keep you posted.
    --- Post Merged, Sep 9, 2016 ---
    Yes, but does this apply to ATT customers who are supposedly locked into the shipment details on their account?
     
  9. michael31986 thread starter macrumors 68040

    Joined:
    Jul 11, 2008
    #9
    I think we can edit order details but mine said only when processing
     
  10. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #10
    Mine is processing and I have the edit button but it tells me due to carrier restrictions, they can only ship to the billing address on the ATT account.

    I have now changed it but my Apple.com status still shows the wrong address.
    --- Post Merged, Sep 9, 2016 ---
    According to the policy of your wireless service provider, the iPhone in this order can only be shipped to your current wireless billing address. Other items can be shipped to different addresses.
     
  11. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #11
    So you did change it? How? Calling Apple?
     
  12. thetaco25 macrumors member

    Joined:
    Jun 8, 2010
    #12
    You used to be able to edit the address on the processing page, but I am unable to do that this year. Looking forward to hear if Apple Support will change it over the phone.
     
  13. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #13
    I just got off phone with Apple and was told to call back at 7am PST when the senior supervisors show up because they will have the power to change the address.
     
  14. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #14
    You can change it on ATT any time, however you cannot change it on Apple.com under your order which worries me. Will they use the Apple.com address or the ATT billing address if they're different?
     
  15. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #15
    Well changing it on ATT now, after the order has been placed, isn't going to affect anything on Apple's side
     
  16. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #16
    That's crap. I'm waiting on the Apple hotline right now as well, i'll see what they tell me...
    --- Post Merged, Sep 9, 2016 ---
    Right, which is why I want Apple to update the address that's tied to my order right now.
    --- Post Merged, Sep 9, 2016 ---
    Since the apple shipping address and the att "billing" shipping address are different...which will they use when it ships?
     
  17. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #17
    Me too. I've never had a problem doing this. I did it with the 6 and 6s
     
  18. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #18
    I don't understand why the ATT billing address has anything to do with it since I purchased the phone outright??
     
  19. thetaco25 macrumors member

    Joined:
    Jun 8, 2010
    #19
    Yup, this is pretty absurd especially if you paid $649+ for the phone (as in, I own it, it's mine, and it's unlocked.)
     
  20. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #20
    Exactly! The rep said it was because I purchased a locked phone and we can only change address for unlocked phone. So I was like UMM HELLOOOO the phone is unlocked
     
  21. walds11 macrumors 6502a

    Joined:
    May 30, 2010
    Location:
    Philly, PA
    #21
    AT&T's shipping policy is lame! I changed my shipping address on att.com shortly after I placed the preorder via apple.com. I hope Apple Support can change the shipping address over the phone.
     
  22. spoa94 macrumors 6502a

    spoa94

    Joined:
    Oct 12, 2011
    Location:
    New Orleans, LA
    #22
    I hope it can be done without having the change the address on file with ATT. My mother is the account holder and she wouldn't like that. I am an authorized user on the account, I practically handle everything except physically paying the bill. I should be allowed to change where my phone ships.
     
  23. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #23
    For everyone's information, my rep just changed the shipping address for me and it's now updated on apples site.
     
  24. walds11 macrumors 6502a

    Joined:
    May 30, 2010
    Location:
    Philly, PA
    #24
    Sweet. I'm on hold now trying to get through.
     
  25. mr99 macrumors 6502a

    Joined:
    Jan 8, 2014
    #25
    I was on hold for 55 mins. Be patient.
     

Share This Page