Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Change shipping address?
- Thread starter michael31986
- Start date
- Sort by reaction score
My class starts at 8:30 am PT, so I am hoping I can get on before then. I drop my kids off at school at 7:30 am. Then I will be on hold all the way to work.
Well, if they aren't I will just change it with UPS like it did last year or have them hold it at the UPS Center. It is only a couple miles from work. I will just go at lunch. I was just trying to make it easier on myself.
I had changed my default Apple shipping to my work address, that didn't help. ha ha.
I have had trouble in the past changing the UPS address. And since I moved I am not sure I want to risk that. Really pretty stupid they don't use the actual billing address. The irony usually when you try and ship to a different address that isn't your billing its an issue. Figures today is opposite day.
I thought about doing this but its not just my shipping address that is wrong, Apple automatically filled in my mothers name on the shipping. So if I go to UPS they probably won't give me my phone because the name does not match my ID
[doublepost=1473431209][/doublepost]Hanging up soon. Going to call back around 12:00 CST
Hold your ground! We know that other people on this site have gotten their delivery info changed
Rep checked back in, said he was conferring with a Senior Specialist and will be right back with me.
I finally got on with a rep and he too is consulting with a senior advisor. Any luck on your end?
Awesome news!
The rep put in some sort of ticket for incorrect shipping address and warned it could possibly delay it by a day. The trade off of waiting a day isn't so bad. Especially if I would've had to drive 150 miles to pick it up in my hometown.
If they resist at first, politely mention if a supervisor can make the changes and then they will consult with a senior advisor.
Good luck everyone!
After being on hold for 1:38 minutes, the rep told me he couldn't I asked for him to check and see. He said the only thing he could do was to put in a request and see if ATT approves it. It will take 24 hours, but he and the supervisor are hopeful since we are getting it in so early. There is no guarantee. These reps are hard-working, this is no fault of their own their doing the best they can. I will keep you posted.
If your order is still processing, you can do it from the order page on Apple.com without needing to chat/call support.
That's crazy! The lady I spoke to on chat said it was an easy process. Did it within 5 minutes and I have been talking to her for like 30 minutes about the phone and other things lol.
How were you able to get a online chat? I tried that and it just give me the option to call.
At first he said he could not change the address. I mentioned this forum and he double checked and was able to switch both phone and case to my office address. He said he was able to do it because both the old phone and the new 7 were fully paid and not on an installment plan. Website shows updated information.