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chip/nick in new iPhone 5

M

msett

macrumors member
Original poster
Sep 12, 2005
40
0
Hey Guys!

Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it. It's a black/slate btw.

I am guessing Apple would swap it out but how would I go about it with nobody having supply now. Also I don't want to send it and be waiting without one. So I am hoping I can keep using it in the mean time. Ideas and suggestions would be appreciated!
 
msett said:
Hey Guys!

Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it. It's a black/slate btw.

I am guessing Apple would swap it out but how would I go about it with nobody having supply now. Also I don't want to send it and be waiting without one. So I am hoping I can keep using it in the mean time. Ideas and suggestions would be appreciated!
Click to expand...

You have 30 days to return/repurchase it.
 
msett said:
Hey Guys!

Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it. It's a black/slate btw.

I am guessing Apple would swap it out but how would I go about it with nobody having supply now. Also I don't want to send it and be waiting without one. So I am hoping I can keep using it in the mean time. Ideas and suggestions would be appreciated!
Click to expand...

Just my two cents...

I would call Apple and let them know about the issue. This will document the issue with the phone on the date of delivery rather than walking into the store a week later and claiming damage to the phone.

Good Luck!
 
Most Apple stores will probably have some stock available for phones that arrived with defects.

I would say the sooner the better. If you wait too long it's going to become difficult to convince Apple that the phone showed up that way.
 
Dwalls90 said:
You have 30 days to return/repurchase it.
Click to expand...

Mine came damaged as well, nicked on top and sides,going back to apple store this afternoon.If not in stock will use and swap sim card when they get more in stock. Bad quality control, Otherwise the black model looks great.
 
msett said:
Hey Guys!

Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it. It's a black/slate btw.

I am guessing Apple would swap it out but how would I go about it with nobody having supply now. Also I don't want to send it and be waiting without one. So I am hoping I can keep using it in the mean time. Ideas and suggestions would be appreciated!
Click to expand...

I have the same issue, except it has almost convinced me to switch to white. I plan to visit my local apple store first thing in the morning to see if they have stock. Hell, they might still have stock left today. I swung by at lunch to look at the white phone and they were still selling, with a not-too-long line. The iphone 4 line was nuts in 2012. I'm thinking that Apple may have gotten it right this time (inventory, I mean)
 
msett said:
Hey Guys!

Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it. It's a black/slate btw.

I am guessing Apple would swap it out but how would I go about it with nobody having supply now. Also I don't want to send it and be waiting without one. So I am hoping I can keep using it in the mean time. Ideas and suggestions would be appreciated!
Click to expand...

I would wait a couple of weeks until the launch hype dies down. Alternatively, if you call the Apple 800 number the way they do replacements is to mail you the replacement and then you mail back the old one. I believe they *may* put a hold on your credit card just to verify that if you never return the old one that you can afford to pay, but that drops off as soon as you return the other one. I did this with the ip4 and had a great experience dealing with it over the phone. No crowds, the phone rep was very courteous, dealt with it at my leisure, the replacement came quick, etc.
 
mgb1120 said:
Mine came damaged as well, nicked on top and sides,going back to apple store this afternoon.If not in stock will use and swap sim card when they get more in stock. Bad quality control, Otherwise the black model looks great.
Click to expand...

Agree 100%
 
Mine were both bad also. The black one was not as bad so I am going to keep it but my white one was BAD!! It had a huge gash in the outer rim that was horrible and very very noticeable. My wife took one look and said hell no!! So we went to the Verizon store and they replaced it and in the mean time the jackass screwed up my data plan and went from unlimited to 2gb so now I am trying to fight that. Not a good day so far!!
 
Me too!

Very interesting. Mine also has some wear showing little specs of silver (aluminum) in the lower LEFT hand corner. I'm not wearing any rings and it's been sitting on a soft table cloth as the phone restores from an iPhone update. I'll post pics as soon as I can.
 
Mine as well. Not noticeable if its sitting on a desk or even holding it in front of you, but mine has three small nicks on the bezel at various places when you get up close to it. Not sure if it really bothers me. I will try and get some pics up.
 
I've just noticed a really small chip, and as above, it's not noticeable unless you look up close. It's been in a case from arrival, and I've been handling it like a nuclear bomb, so there's no way I've done it myself.

Just wondering whether it's worth getting in touch with Apple. I'm thinking I should, I mean, when you spend £600 on something, it should be perfect.

I'd like to see other people's chips/nicks first though...
 
This is definitely an issue.

My black has a small nick along the angled bezel by the + and - buttons, and 2 minor dents in the aluminium back towards the top. There's also a clump of glue on the top right hand side on the back.

Doesn't feel as well made as my 4S was. I'm debating returning it for the white as my friends who have it haven't got issues. The ones with black however have noticed marking.
 
Mine has a very small "scratch" on the bottom, back corner. it's hardly visible but still there. And I'll be using my phone naked so a case won't hide it.

I don't mind it much, but I'd rather do the scratching myself. On hold with Apple store right now.

5scratch.jpg
 
out of the box with this
apple.com order
ATT 64gb
 

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crushedcore said:
out of the box with this
Click to expand...

Oddly enough, mine has a small scratch similar to the ones posted here along the left hand side.

I purchased the black 64GB iPhone but did NOT get AppleCare+.

I plan on buying Applecare+ within the next 30 days, and here's my thought on the subject:

Just use the phone. I assume that this issue will be a problem for the life of the phone as there is silver aluminum UNDER the black aluminum.

Use the phone, have Applecare+, and 8 months, a year, a year and a half from now, take it in and swap it.

It sucks that it's an issue that SEEMS widespread right now, but in the end there's not much we can do about it and I really don't want to mess with the jungle that is the Apple stores right now. I'd rather just wait it out and swap it 6 months from now instead of swap it for another right now and have it happen again a month from now.

Just my thoughts...
 
Pics as Proof

Photo taken with my wife's iPhone 5 64gb black/slate. My phone (the same) is pictured. It was hard to get the camera to focus on the point where the scratch is, but I did my best. Photo is cropped to focus on the scratch along the shiny edge.
 

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Mine too! White iPhone 5 64 GB (ATT). Ordered from apple.com. It's a small nick in the side on the back. I don't have any pictures at this time.

I am worried that this aluminum is going to be too easy to mess up. Thoughts?
 
Damn, what's going on at Apple that they are coming out of the box damaged? Johnny Ive et al claim it's a work of art but they come scratched and dinged? That's rediculous.
 
My husband's black phone has the scuff on the side and my white one has a scratch on the chrome. I think we're just going to blow it off, but it is disappointing!
 
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