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Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach

MacRumors

macrumors bot
Original poster
Apr 12, 2001
51,482
13,110



A new class action lawsuit filed against Apple this week alleges that all Apple Watch models suffer from a defect that causes the display to "crack, shatter, or detach from the body of the watch, through no fault of the wearer."


The proposed class is all current and former owners of all models, sizes, and variants of the Apple Watch, including the original, Series 1, Series 2, and Series 3 generations, purchased in the United States between April 2015 and present, according to court documents obtained by MacRumors.

The complaint, filed in Northern California district court, alleges that Apple has sold millions of watches with the defect throughout the United States, and "either knew, or should have known," about the display issues. Apple is said to have "actively concealed" and "failed to disclose" the defect to customers.

The complaint adds that Apple's internal policy is to "deny the existence of the defect, claim the defect is the result of accidental damage caused by consumers, and then refuse to honor its limited warranty on those grounds," resulting in customers facing expensive fees to repair or replace their defective watches.

Apple Watch out-of-warranty service fees range from $229 to $329 in the United States, excluding high-end Edition models.

The lawsuit was brought against Apple by Colorado resident Kenneth Sciacca, who purchased an Apple Watch Series 2 in December 2016. In or around March 2018, the screen on Sciacca's watch is said to have "unexpectedly detached from the watch's body shortly after he removed the watch from its charger."

The complaint cites a handful of comments from the Apple Support Communities, and similar complaints can be found scattered across the MacRumors forums, Reddit, Twitter, and other discussion platforms.

Apple has acknowledged issues with swollen batteries in select original and Series 2 models, which can cause the display to pop off, and offered free repairs up to three years after purchase, according to internal guidelines previously obtained by MacRumors. However, the complaint alleges that Apple refuses to extend the free repairs to watches with detached displays but no swollen battery.

Apple is accused of unlawful business acts and practices, in violation of California's Business and Professions Code, in addition to violating California's Consumers Legal Remedies Act and the Magnuson-Moss Warranty Act, breaching express and implied warranties, and unjust enrichment.

The complaint is seeking damages to fully compensate affected Apple Watch owners for all losses sustained as a result of the alleged defect, plus further relief as seen fit by the court. A jury trial has been demanded.

Article Link: Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,534
25,271
Minor issue, but people will call the demise of Apple over this.

Easy there, I've seen quite a few of these problems mentioned in the forums and it's definitely an issue because the damaged glass incorrectly looks like user damage rather than a design defect. As such, the user can't get it serviced by Apple through no fault of their own.

Yes I'm sick of reading toxic Apple hate on every thread, but googly-eyed "Apple can do no wrong" is just as tedious.
 
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bigboyz12000

macrumors regular
Jan 2, 2011
100
445
USA



A new class action lawsuit filed against Apple this week alleges that all Apple Watch models suffer from a defect that causes the display to "crack, shatter, or detach from the body of the watch, through no fault of the wearer."


The proposed class is all current and former owners of all models, sizes, and variants of the Apple Watch, including the original, Series 1, Series 2, and Series 3 generations, purchased in the United States between April 2015 and present, according to court documents obtained by MacRumors.

The complaint, filed in Northern California district court, alleges that Apple has sold millions of watches with the defect throughout the United States, and "either knew, or should have known," about the display issues. Apple is said to have "actively concealed" and "failed to disclose" the defect to customers.

The complaint adds that Apple's internal policy is to "deny the existence of the defect, claim the defect is the result of accidental damage caused by consumers, and then refuse to honor its limited warranty on those grounds," resulting in customers facing expensive fees to repair or replace their defective watches.

Apple Watch out-of-warranty service fees range from $229 to $329 in the United States, excluding high-end Edition models.

The lawsuit was brought against Apple by Colorado resident Kenneth Sciacca, who purchased an Apple Watch Series 2 in December 2016. In or around March 2018, the screen on Sciacca's watch is said to have "unexpectedly detached from the watch's body shortly after he removed the watch from its charger."

The complaint cites a handful of comments from the Apple Support Communities, and similar complaints can be found scattered across the MacRumors forums, Reddit, Twitter, and other discussion platforms.

Apple has acknowledged issues with swollen batteries in select original and Series 2 models, which can cause the display to pop off, and offered free repairs up to three years after purchase, according to internal guidelines previously obtained by MacRumors. However, the complaint alleges that Apple refuses to extend the free repairs to watches with detached displays but no swollen battery.

Apple is accused of unlawful business acts and practices, in violation of California's Business and Professions Code, in addition to violating California's Consumers Legal Remedies Act and the Magnuson-Moss Warranty Act, breaching express and implied warranties, and unjust enrichment.

The complaint is seeking damages to fully compensate affected Apple Watch owners for all losses sustained as a result of the alleged defect, plus further relief as seen fit by the court. A jury trial has been demanded.

Article Link: Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach

I knew there was a "screen less" option haha!
 
Comment

HMFIC03

macrumors regular
Jan 19, 2011
242
222
AZ
Guess the lawyers want a cut..I’m sure the few folks that this happened had them replaced or upgraded by Apple already..I can only imagine how much more innovating and investing Apple could do if they weren’t subjected to lawsuits every other minute..
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
35,136
37,406
Obviously it’s an issue for some, but I think it’s just really a matter of how Apple responds to this issue to rectify the problem. I think in most cases, I think Apple will replace the device with a replacement Watch, but I also think this is where their customer service is really important to stand behind the product. And usually in most cases, Apple is very good at that.
 
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insocal

macrumors regular
Jul 31, 2007
234
11
Happened to me. Actually cut my finger, too. But they replaced it, on the spot. Was impressed that it still worked.
 

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DrJR

macrumors member
Nov 20, 2017
61
98
Just advised a friend on this yesterday. The wife's first watch did this just sitting at her desk. Apple took full care of the situation. I hope they do for my buddy too. (both were series 2 sport)
 
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letterexchange

macrumors newbie
Jul 3, 2007
19
3
When this happened to my first gen Apple Watch because of the battery pushing out the display they replaced it with a Series 1 for free so apparently that particular apple store didn't get the memo on the conspiracy.
 
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jmoore5196

macrumors 6502a
May 19, 2009
779
269
Midwest US
I had the swollen battery issue with my Series I, and Apple replaced it. I did have to make a trip to the Apple Store and then wait 2 days for the replacement via UPS, but considering the watch was well out of warranty, I was pleased with the service I received.
 
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newyorksole

macrumors 601
Apr 2, 2008
4,280
4,895
New York.
Wowwww so it isn’t just me! I got the original Watch in June 2015 and am on my fourth one. I’ve had the screen detach THREE TIMES. Crazy.

Apple said if it happens again they’ll replace it with a Series 3.

Luckily all of them were replaced for free. Only 1 was replaced under AppleCare. Other 2 outside of AppleCare.
 
Comment

currentinterest

macrumors 6502a
Aug 22, 2007
504
291
This happened to my wife. It was a result of a swelling battery. She was told the screen displacing was actually a safety feature and resulted in less damage to the watch under those conditions. They simply exchanged the watch on the spot even though it was no longer under AppleCare. The first symptom was unresponsive force touch.
 
Comment

Relentless Power

macrumors Nehalem
Jul 12, 2016
35,136
37,406
Just advised a friend on this yesterday. The wife's first watch did this just sitting at her desk. Apple took full care of the situation. I hope they do for my buddy too. (both were series 2 sport)

When this happened to my first gen Apple Watch because of the battery pushing out the display they replaced it with a Series 1 for free so apparently that particular apple store didn't get the memo on the conspiracy.

I had the swollen battery issue with my Series I, and Apple replaced it. I did have to make a trip to the Apple Store and then wait 2 days for the replacement via UPS, but considering the watch was well out of warranty, I was pleased with the service I received.

This has happened to me on two series 0 watches way outside of their coverage and apple replaced them free of charge, including express mail.

Four examples that Apple resolved the issue for the customer And made it right. I think the notion is that tech should be perfect, it’s not. But it’s about the customer service that stands behind the product to ensure the customer is happy with the product. Not sure any other company that will provide the customer service that Apple does.
 
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SoN1NjA

macrumors 68020
Feb 3, 2016
2,020
2,120
the pool
They are faulty, or there wouldn't be all of these recalls ― and this is not an isolated incident!

But... Apple replaces the displays for free under the warranty so other than an inconvenience lawsuit (which is that even a thing?) there's not really any damages
 
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