Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jun 7, 2018.

  1. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    A new class action lawsuit filed against Apple this week alleges that all Apple Watch models suffer from a defect that causes the display to "crack, shatter, or detach from the body of the watch, through no fault of the wearer."

    [​IMG]

    The proposed class is all current and former owners of all models, sizes, and variants of the Apple Watch, including the original, Series 1, Series 2, and Series 3 generations, purchased in the United States between April 2015 and present, according to court documents obtained by MacRumors.

    The complaint, filed in Northern California district court, alleges that Apple has sold millions of watches with the defect throughout the United States, and "either knew, or should have known," about the display issues. Apple is said to have "actively concealed" and "failed to disclose" the defect to customers.

    The complaint adds that Apple's internal policy is to "deny the existence of the defect, claim the defect is the result of accidental damage caused by consumers, and then refuse to honor its limited warranty on those grounds," resulting in customers facing expensive fees to repair or replace their defective watches.

    Apple Watch out-of-warranty service fees range from $229 to $329 in the United States, excluding high-end Edition models.

    The lawsuit was brought against Apple by Colorado resident Kenneth Sciacca, who purchased an Apple Watch Series 2 in December 2016. In or around March 2018, the screen on Sciacca's watch is said to have "unexpectedly detached from the watch's body shortly after he removed the watch from its charger."

    The complaint cites a handful of comments from the Apple Support Communities, and similar complaints can be found scattered across the MacRumors forums, Reddit, Twitter, and other discussion platforms.

    Apple has acknowledged issues with swollen batteries in select original and Series 2 models, which can cause the display to pop off, and offered free repairs up to three years after purchase, according to internal guidelines previously obtained by MacRumors. However, the complaint alleges that Apple refuses to extend the free repairs to watches with detached displays but no swollen battery.

    Apple is accused of unlawful business acts and practices, in violation of California's Business and Professions Code, in addition to violating California's Consumers Legal Remedies Act and the Magnuson-Moss Warranty Act, breaching express and implied warranties, and unjust enrichment.

    The complaint is seeking damages to fully compensate affected Apple Watch owners for all losses sustained as a result of the alleged defect, plus further relief as seen fit by the court. A jury trial has been demanded.

    Article Link: Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach
     
  2. Baymowe335 macrumors 68030

    Joined:
    Oct 6, 2017
    #2
    Minor issue, but people will call the demise of Apple over this.
     
  3. OldSchoolMacGuy macrumors 601

    OldSchoolMacGuy

    Joined:
    Jul 10, 2008
    #3
    Doubt it's really widespread but all it takes is 1 person to file a class action suit.
     
  4. thadoggfather macrumors G3

    thadoggfather

    Joined:
    Oct 1, 2007
  5. xavyx macrumors newbie

    xavyx

    Joined:
    Mar 31, 2015
    #5
    The display of my Apple Watch Series 0 (original) detached. It seems the battery expanded pushing out the display.
     
  6. keysofanxiety, Jun 7, 2018
    Last edited by a moderator: Jun 7, 2018

    keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #6
    Easy there, I've seen quite a few of these problems mentioned in the forums and it's definitely an issue because the damaged glass incorrectly looks like user damage rather than a design defect. As such, the user can't get it serviced by Apple through no fault of their own.

    Yes I'm sick of reading toxic Apple hate on every thread, but googly-eyed "Apple can do no wrong" is just as tedious.
     
  7. bigboyz12000 macrumors member

    bigboyz12000

    Joined:
    Jan 2, 2011
    Location:
    USA
    #7
    I knew there was a "screen less" option haha!
     
  8. HMFIC03 macrumors regular

    HMFIC03

    Joined:
    Jan 19, 2011
    Location:
    AZ
    #8
    Guess the lawyers want a cut..I’m sure the few folks that this happened had them replaced or upgraded by Apple already..I can only imagine how much more innovating and investing Apple could do if they weren’t subjected to lawsuits every other minute..
     
  9. azentropy macrumors 68020

    azentropy

    Joined:
    Jul 19, 2002
    Location:
    Surprise
    #9
    Same here. Apple replaced it with a Series 1 for free earlier this year even though it was well out of warranty.
     
  10. Relentless Power, Jun 7, 2018
    Last edited: Jun 7, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    Obviously it’s an issue for some, but I think it’s just really a matter of how Apple responds to this issue to rectify the problem. I think in most cases, I think Apple will replace the device with a replacement Watch, but I also think this is where their customer service is really important to stand behind the product. And usually in most cases, Apple is very good at that.
     
  11. insocal macrumors regular

    Joined:
    Jul 31, 2007
    #11
    Happened to me. Actually cut my finger, too. But they replaced it, on the spot. Was impressed that it still worked.
     

    Attached Files:

  12. DrJR macrumors newbie

    DrJR

    Joined:
    Nov 20, 2017
    #12
    Just advised a friend on this yesterday. The wife's first watch did this just sitting at her desk. Apple took full care of the situation. I hope they do for my buddy too. (both were series 2 sport)
     
  13. Shaun, UK Suspended

    Shaun, UK

    Joined:
    Mar 23, 2006
    Location:
    England
    #13
    Right now Cook is going a great job for shareholders but a terrible job for customers.
     
  14. letterexchange macrumors newbie

    Joined:
    Jul 3, 2007
    #14
    When this happened to my first gen Apple Watch because of the battery pushing out the display they replaced it with a Series 1 for free so apparently that particular apple store didn't get the memo on the conspiracy.
     
  15. jmoore5196 macrumors 6502a

    jmoore5196

    Joined:
    May 19, 2009
    Location:
    Midwest US
    #15
    I had the swollen battery issue with my Series I, and Apple replaced it. I did have to make a trip to the Apple Store and then wait 2 days for the replacement via UPS, but considering the watch was well out of warranty, I was pleased with the service I received.
     
  16. Arcus macrumors 6502a

    Arcus

    Joined:
    Dec 28, 2004
    Location:
    of my hand will get me slapped.
    #16
    Every person I know who is a customer is fully satisfied.
     
  17. newyorksole macrumors 68040

    Joined:
    Apr 2, 2008
    Location:
    New York.
    #17
    Wowwww so it isn’t just me! I got the original Watch in June 2015 and am on my fourth one. I’ve had the screen detach THREE TIMES. Crazy.

    Apple said if it happens again they’ll replace it with a Series 3.

    Luckily all of them were replaced for free. Only 1 was replaced under AppleCare. Other 2 outside of AppleCare.
     
  18. dugbug macrumors 65816

    dugbug

    Joined:
    Aug 23, 2008
    Location:
    Somewhere in Florida
    #18
    This has happened to me on two series 0 watches way outside of their coverage and apple replaced them free of charge, including express mail.
     
  19. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #19
    Could you specifically explain how your comment has any relation to the Apple Watch or the article itself? Not Sure why you need to interject Tim Cook into this.
     
  20. currentinterest macrumors 6502

    Joined:
    Aug 22, 2007
    #20
    This happened to my wife. It was a result of a swelling battery. She was told the screen displacing was actually a safety feature and resulted in less damage to the watch under those conditions. They simply exchanged the watch on the spot even though it was no longer under AppleCare. The first symptom was unresponsive force touch.
     
  21. deckard666 macrumors 6502

    deckard666

    Joined:
    Jan 16, 2007
    Location:
    Falmouth
    #21
    Don’t you mean one American....
     
  22. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #22
    Four examples that Apple resolved the issue for the customer And made it right. I think the notion is that tech should be perfect, it’s not. But it’s about the customer service that stands behind the product to ensure the customer is happy with the product. Not sure any other company that will provide the customer service that Apple does.
     
  23. OldSchoolMacGuy macrumors 601

    OldSchoolMacGuy

    Joined:
    Jul 10, 2008
    #23
    Customer satisfaction surveys say otherwise. Please provide your evidence rather than baseless statements.
     
  24. SoN1NjA macrumors 68000

    SoN1NjA

    Joined:
    Feb 3, 2016
    Location:
    the pool
    #24
    They are faulty, or there wouldn't be all of these recalls ― and this is not an isolated incident!

    But... Apple replaces the displays for free under the warranty so other than an inconvenience lawsuit (which is that even a thing?) there's not really any damages
     
  25. DNichter macrumors 604

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #25
    Never had an issue with mine or with anyone I know who has an Apple Watch. Oh well.
     

Share This Page