Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach

[OldSchoolMacGuy]

Never had an issue with mine or with anyone I know who has an Apple Watch. Oh well.

No issues with the countless people I know who own them.

Spent more than 2 weeks in the remote jungles of Honduras, in +95º heat and near 100% humidity every day, working outside in the sun. Never had an issue. If anything is going to loosen industrial glue used on the screen, it'd be that weather.

While I'm not saying this screen issue never happens, it's certainly not widespread enough to win a class action suit.

 

[KingBowser64]

This has happened to me on two series 0 watches way outside of their coverage and apple replaced them free of charge, including express mail.

I got my parents each an original Apple Watch for Christmas when they first came out and the screens on both of them came off as well. If I contact Apple, would they do anything now? They’ve been sitting collecting dust for years. :/

 

[asiga]

There’s something defective in these things, but I wouldn’t say it’s the display.

 

[DaynaLee]

I got my parents each an original Apple Watch for Christmas when they first came out and the screens on both of them came off as well. If I contact Apple, would they do anything now? They’ve been sitting collecting dust for years. :/

[doublepost=1528393846][/doublepost]Good luck. No help to me.

 

[listenclose]

This literally just happened to my 42mm SS Apple Watch 1. They tried to charge me $536 to fix it then I called again to speak with a higher up and lowered it to $79 plus shipping. How do I get in on this?

 

[mi7chy]

Turned out prediction was right that disposable offshore made watch will not be a threat to Swiss lifetime watch industry contrary to the faked up hype.

 

[friednoodles]

My watch has always been fine, but my brother's watch (Series 3) had its screen pop off after just one week of owning it, and my friend's Apple Watch (original) had its screen pop off just today!

 

[raghu8912]

Easy there, I've seen quite a few of these problems mentioned in the forums and it's definitely an issue because the damaged glass incorrectly looks like user damage rather than a design defect. As such, the user can't get it serviced by Apple through no fault of their own.

Yes I'm sick of reading toxic Apple hate on every thread, but googly-eyed "Apple can do no wrong" is just as tedious.

I don't agree with Apple can do no wrong, may be not intentionally, when manufacturing millions of devices there will be some process deviations or other quality issues at vendors which Apple can't prevent, they do try their best prevent these things from happening.

 

[rom3o]

Last quarter Apple sold over 65M devices (not including Apple Watch, Apple TV or HomePod). That doesn’t happen if you’re doing a terrible job for your customers.

Compare this number to the previous years. The number of units sold of Apple’s ‘traditional’ devices (iPhone, iPad, Mac) decreased (compared to your number it was nearly 78M three years ago), while the revenue of those didn’t (at least not as much). I guess that was his point.

 

[raghu8912]

I recently woke up to find my Apple Watch (the most expensive one) cracked shattered and unusable while it charged throughout the night. I called Apple and they said it was just over the warranty and could do nothing about it. Called the store an they blamed Apple. Called Apple back and they said I had to get another one. Didn’t even pay off the first one. Now making two payments! What happened to Apple standing behind its products! Livid here. How can I get information on joining in this lawsuit?

Did u take it to Apple store ?
if it just shattered when charging most probably it is battery issue.
No point in jining law suit, because Attorneys will take 95% of the damages, each customer will get like 10$ for going through the hassle.

 

[Marcpek]

Customer satisfaction surveys say otherwise. Please provide your evidence rather than baseless statements.

I asked my reflection in the mirror, who replied "Tim Cook should be fired !!!11!!1"

 

[VTMikeL]

This happened to my Series 2. Apple gave me no problems with having it replaced. Their willingness to replace it may be have been influenced by the fact that it happened while I was in the pool. The watch heated up after being exposed to the water/chlorine and lightly burned my wrist. They treated it as a product safety case.

 

[raghu8912]

No issues with the countless people I know who own them.

Spent more than 2 weeks in the remote jungles of Honduras, in +95º heat and near 100% humidity every day, working outside in the sun. Never had an issue. If anything is going to loosen industrial glue used on the screen, it'd be that weather.

While I'm not saying this screen issue never happens, it's certainly not widespread enough to win a class action suit.

One watch is fine doesn't mean that all other watches are good, there might be variation in manufacturing process, what we don't know is what % of watches have this issue ? only Apple knows, and if they think this is an issue that needs to be addressed then they might have already addressed it.

 

[coolfactor]

They are faulty, or there wouldn't be all of these recalls ― and this is not an isolated incident!

But... Apple replaces the displays for free under the warranty so other than an inconvenience lawsuit (which is that even a thing?) there's not really any damages

There are no "recalls". That's the wrong word. Yes, there are incidents where this happened, and seems that, generally, Apple Stores will provide a replacement watch for free!

The guy that brought this lawsuit forward is either having a bad day/week/month and feels that Apple is evil, or just thinks Apple is evil. I say he go buy a Samsung smartwatch and be done with it. Let's see how well that one performs.

 

[dewski]

The display of my Apple Watch Series 0 (original) detached. It seems the battery expanded pushing out the display.

Same. My battery had some swell. Felt a pop and my screen was hanging by the ribbon cable. Apple replaced the watch for free even though it was almost 3 years old with no apple care.

 

[spazzcat]

It's the battery, not the screen.

 

[kasei]

Yep! Samething happened to my Series 0. Apple sent a new Series 0 to me a few days later. With this issue happening so often I wonder if you can store a Series 0 for a period of time?

 

[coolfactor]

Doesn't this dramatically improve the iFixit separability scores, the watches practically dissemble themselves.

Apple can claim they won over the the Swiss watch market but I am pretty sure the face never fell out of a Rolex.

Swiss watch makers were also not faced with cramming an entire computer, with a battery that warms up, inside of a watch.

In a way, consumers' demands for more-more-more from Apple are to blame. Sometimes, the tech just isn't yet ready, but it gets ready by pushing the boundaries, so it's a cycle that feeds itself. With that comes problems like this lawsuit highlights. The solution is a proper response by Apple, which it sounds like happens on a daily basis. Seems this lawsuit is unnecessary.

 

[spazzcat]

This has happened to me on two series 0 watches way outside of their coverage and apple replaced them free of charge, including express mail.

Because it is a battery issue and they extended the warranty for battery issues on the S0.

 

[69650]

Customer satisfaction surveys say otherwise. Please provide your evidence rather than baseless statements.

I don’t believe Apple’s customer satisfaction numbers.

 

[coolfactor]

I wonder if we can launch a class-action lawsuit against individuals that launch frivolous class-action lawsuits?
[doublepost=1528395764][/doublepost]

I don’t believe Apple’s customer satisfaction numbers.

My 2013 MacBook Air is way out of warranty. A couple of months ago, I woke up and could not remember my login password for the life of me! It was just absent from my brain for the entire day. Apple's customer support team worked with me to restore my access to the laptop (via Recovery Key), and there was no charge. Zero, zilch. It was just a great, frictionless customer service experience.

I was worried that I'd have to pay before they took my call, but nobody asked for any payment info. They only wanted to solve my problem.

So, yah, I believe the numbers.

 

[bbednarz]

I don’t believe Apple’s customer satisfaction numbers.

cool.

 

[69650]

That doesn’t make any sense. The only way to do a great job for shareholders is to deliver on financials and the only way to do that is if people are buying your products/services. Last quarter Apple sold over 65M devices (not including Apple Watch, Apple TV or HomePod). That doesn’t happen if you’re doing a terrible job for your customers.

In the MacRumors buyers guide every single Mac is either Don’t Buy or Neutral. Are you happy with that?

 

[HiRez]

Minor issue, but people will call the demise of Apple over this.

If it goes out of warranty and this happens because of a design flaw, and you have to cough up $300 to fix it, it's not a minor issue.

I had an iMac that got bricked at about 2.5 years, after warranty and AppleCare had run out. The display started glitching and eventually just died. After some investigation, I determined it would have been far too expensive to make it worth fixing (Apple wouldn't pay for it and they weren't even sure they could find the replacement parts), so I just had to trash it, and this was a loaded $2,500 iMac.

It was only later that I discovered this was a known issue where the glue they used on the GPU was defective and failed over time due to heat and the GPU became detached (obviously making the display not work).

 

[OldSchoolMacGuy]

I don’t believe Apple’s customer satisfaction numbers.

How about Consumer Reports and numerous other reputable sources what continuously show Apple topping the list?

Again, you've provided absolutely ZERO evidence of your stance, even when numerous far more reputable sources data shows the exact opposite of your claim. We'll wait for you to provide real evidence.
[doublepost=1528396351][/doublepost]

One watch is fine doesn't mean that all other watches are good, there might be variation in manufacturing process, what we don't know is what % of watches have this issue ? only Apple knows, and if they think this is an issue that needs to be addressed then they might have already addressed it.

If it were a truly widespread issue that a class action may be approved for, you'd see these forums and the Apple forums flooded, as we have with far larger issues. In this case it's been rare. The class action provides little evidence of such an issue.