Why would you be sick of everyone dog-piling on Apple when what you experienced is a frequent occurrence?
Why would you be sick of everyone dog-piling on Apple when what you experienced is a frequent occurrence?
If your experience was with an Insignia brand product at a Best Buy, then that is something to be expected, but with a premium product at a premium retail outlet?
For those wanting to know where in the process this issue is, here's a helpful guide.
We're currently at "GateCon" 10.
Here's the typical cycle for problems reported on Apple products:
1. A few members post reports of the problem, report it to Apple
2. No response from Apple
3. Increased number of people report the issue
4. No response from Apple
5. Apple apologists dismiss the reports as very rare, the result of trolling, or exaggeration by drama queens
6. Even more reports of the problem
7. No response from Apple
8. News of the problem hits blogs
9. Apple apologists dismiss the blogs as simply engaging in clickbait
10. No response from Apple
11. Those affected by the issue threaten a class-action lawsuit
12. Apple apologists decry the "sue happy" nature of American consumers
13. Apple acknowledges the legitimacy of the problem
14. Apple apologists are silent
15. Apple release an update to correct the problem
or
15. They set up a "program" to address the problem.
16. Apple gains some positive publicity
17. Apple apologists applaud Apple for doing the "right thing". (for an issue that they said from day-1 was not actually an issue)
18. First hand experience with the “program” reveals very strict guidelines and restrictions that greatly reduce the number of affected customers that can participate in the program.
They asked me to send photos on my second watch and even denied it's 3 years total. Many here have paid money on what's obviously a defect. What is simple for you, might not be so simple for others.
[doublepost=1528844120][/doublepost]This happened to my wife's < 4 month old Series 3. She put it on the charger when going to bed, and when she awoke the screen was detached and cracked.
A new class action lawsuit filed against Apple this week alleges that all Apple Watch models suffer from a defect that causes the display to "crack, shatter, or detach from the body of the watch, through no fault of the wearer."
The proposed class is all current and former owners of all models, sizes, and variants of the Apple Watch, including the original, Series 1, Series 2, and Series 3 generations, purchased in the United States between April 2015 and present, according to court documents obtained by MacRumors.
The complaint, filed in Northern California district court, alleges that Apple has sold millions of watches with the defect throughout the United States, and "either knew, or should have known," about the display issues. Apple is said to have "actively concealed" and "failed to disclose" the defect to customers.
The complaint adds that Apple's internal policy is to "deny the existence of the defect, claim the defect is the result of accidental damage caused by consumers, and then refuse to honor its limited warranty on those grounds," resulting in customers facing expensive fees to repair or replace their defective watches.
Apple Watch out-of-warranty service fees range from $229 to $329 in the United States, excluding high-end Edition models.
The lawsuit was brought against Apple by Colorado resident Kenneth Sciacca, who purchased an Apple Watch Series 2 in December 2016. In or around March 2018, the screen on Sciacca's watch is said to have "unexpectedly detached from the watch's body shortly after he removed the watch from its charger."
The complaint cites a handful of comments from the Apple Support Communities, and similar complaints can be found scattered across the MacRumors forums, Reddit, Twitter, and other discussion platforms.
Apple has acknowledged issues with swollen batteries in select original and Series 2 models, which can cause the display to pop off, and offered free repairs up to three years after purchase, according to internal guidelines previously obtained by MacRumors. However, the complaint alleges that Apple refuses to extend the free repairs to watches with detached displays but no swollen battery.
Apple is accused of unlawful business acts and practices, in violation of California's Business and Professions Code, in addition to violating California's Consumers Legal Remedies Act and the Magnuson-Moss Warranty Act, breaching express and implied warranties, and unjust enrichment.
The complaint is seeking damages to fully compensate affected Apple Watch owners for all losses sustained as a result of the alleged defect, plus further relief as seen fit by the court. A jury trial has been demanded.
Article Link: Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach
I wish this was the case. The would not do the same for me. Just said they would give me money off a new one or could recycle it.
I’m going to try again with my watch. Seeing as how sometimes I know it depends on the Apple specialist you also speak with.
You know, I'm in Texas and both my watches ended up with a swollen battery. Are they saying that the watches are not made for anything but cool, indoor, air conditioned places now? That's just plain sad.
I thought I was the only one with this issue. I am now on my third Apple Watch. Apple has been really great about replacing it once the screen issue occurred though. Apple is still a great company but people will always try and take down a giant company like Apple in hope that they will get a piece of the pie.
A new class action lawsuit filed against Apple this week alleges that all Apple Watch models suffer from a defect that causes the display to "crack, shatter, or detach from the body of the watch, through no fault of the wearer."
The proposed class is all current and former owners of all models, sizes, and variants of the Apple Watch, including the original, Series 1, Series 2, and Series 3 generations, purchased in the United States between April 2015 and present, according to court documents obtained by MacRumors.
The complaint, filed in Northern California district court, alleges that Apple has sold millions of watches with the defect throughout the United States, and "either knew, or should have known," about the display issues. Apple is said to have "actively concealed" and "failed to disclose" the defect to customers.
The complaint adds that Apple's internal policy is to "deny the existence of the defect, claim the defect is the result of accidental damage caused by consumers, and then refuse to honor its limited warranty on those grounds," resulting in customers facing expensive fees to repair or replace their defective watches.
Apple Watch out-of-warranty service fees range from $229 to $329 in the United States, excluding high-end Edition models.
The lawsuit was brought against Apple by Colorado resident Kenneth Sciacca, who purchased an Apple Watch Series 2 in December 2016. In or around March 2018, the screen on Sciacca's watch is said to have "unexpectedly detached from the watch's body shortly after he removed the watch from its charger."
The complaint cites a handful of comments from the Apple Support Communities, and similar complaints can be found scattered across the MacRumors forums, Reddit, Twitter, and other discussion platforms.
Apple has acknowledged issues with swollen batteries in select original and Series 2 models, which can cause the display to pop off, and offered free repairs up to three years after purchase, according to internal guidelines previously obtained by MacRumors. However, the complaint alleges that Apple refuses to extend the free repairs to watches with detached displays but no swollen battery.
Apple is accused of unlawful business acts and practices, in violation of California's Business and Professions Code, in addition to violating California's Consumers Legal Remedies Act and the Magnuson-Moss Warranty Act, breaching express and implied warranties, and unjust enrichment.
The complaint is seeking damages to fully compensate affected Apple Watch owners for all losses sustained as a result of the alleged defect, plus further relief as seen fit by the court. A jury trial has been demanded.
Article Link: Class Action Lawsuit: Apple Watches Have Defective Displays That Can Spontaneously Detach
My first was replaced no issues.
