Current 2017 MacBook Pro does not make the noise. Fells almost the same except for the keys, they feel a tad more solid. I would recommend anyone not happy with their purchase to get a full refund even if your past the 14 day return period, talk to the manager, these are expensive laptops that should not be making weird noises.
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Clicking/creaking noise on late 2016 MBP
- Thread starter jdslow
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I have sent this video: How to reproduce popping sound MacBook 2016 - YouTube to Apple. At this video, you can see how to reproduce this issue and the trigger points that will also cause the popping sound.
What you can do is: send the command yes | yes | yes | yes | yes | yes | yes | yes to Terminal for 3 or 4 minutes until your MacBook heats up. Wait a few minutes and it will pop without me even touching it. Then, close Terminal and use Mac Fan Control to cool your MacBook down. It will also pop. Then, finally, when the MacBook is cold again, touch random places of the casing. You will be able to reproduce it.
Here are the times:
Warming up
2:20
2:26
4:15
Cooling down
6:03
6:23
Pressing after:
6:59 (Touch Bar)
7:26 (Left Corner upper hinge)
I have sent Apple an e-mail that this product does not fulfill my expectations. According to Dutch law, Apple is required to repair it, or give me a new one. If they can not do so, I have the right to ask for a refund. Which would be fine. I would not buy it at Apple's site, but in a physical store, then. As I read above, I should buy the 2017 model, then
I hope some of you can try do to the same thing as I did on the video. Then we know for sure it is a thermal problem.
Thanks.
[doublepost=1497457648][/doublepost]
What you can do is: send the command yes | yes | yes | yes | yes | yes | yes | yes to Terminal for 3 or 4 minutes until your MacBook heats up. Wait a few minutes and it will pop without me even touching it. Then, close Terminal and use Mac Fan Control to cool your MacBook down. It will also pop. Then, finally, when the MacBook is cold again, touch random places of the casing. You will be able to reproduce it.
Here are the times:
Warming up
2:20
2:26
4:15
Cooling down
6:03
6:23
Pressing after:
6:59 (Touch Bar)
7:26 (Left Corner upper hinge)
I have sent Apple an e-mail that this product does not fulfill my expectations. According to Dutch law, Apple is required to repair it, or give me a new one. If they can not do so, I have the right to ask for a refund. Which would be fine. I would not buy it at Apple's site, but in a physical store, then. As I read above, I should buy the 2017 model, then
I hope some of you can try do to the same thing as I did on the video. Then we know for sure it is a thermal problem.
Thanks.
[doublepost=1497457648][/doublepost]
This is insane! I have been begging for a refund forever and they are NOT granting me! I even might need to take legal actions to dissolve the purchase agreement. Why are they treating customers not all the same?
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I went straight to the manager and made him understand I bought an expensive laptop. He can easily refund you the money as mine was done on their iphone4s POS system.I have sent this video: How to reproduce popping sound MacBook 2016 - YouTube to Apple. At this video, you can see how to reproduce this issue and the trigger points that will also cause the popping sound.
What you can do is: send the command yes | yes | yes | yes | yes | yes | yes | yes to Terminal for 3 or 4 minutes until your MacBook heats up. Wait a few minutes and it will pop without me even touching it. Then, close Terminal and use Mac Fan Control to cool your MacBook down. It will also pop. Then, finally, when the MacBook is cold again, touch random places of the casing. You will be able to reproduce it.
Here are the times:
Warming up
2:20
2:26
4:15
Cooling down
6:03
6:23
Pressing after:
6:59 (Touch Bar)
7:26 (Left Corner upper hinge)
I have sent Apple an e-mail that this product does not fulfill my expectations. According to Dutch law, Apple is required to repair it, or give me a new one. If they can not do so, I have the right to ask for a refund. Which would be fine. I would not buy it at Apple's site, but in a physical store, then. As I read above, I should buy the 2017 model, then
I hope some of you can try do to the same thing as I did on the video. Then we know for sure it is a thermal problem.
Thanks.
[doublepost=1497457648][/doublepost]
This is insane! I have been begging for a refund forever and they are NOT granting me! I even might need to take legal actions to dissolve the purchase agreement. Why are they treating customers not all the same?
Which country are you in? This manager had to say no, because the system doesn't allow it, as I bought it online.... He even apologized for Apple's behavior.
I have came to this thread because my 2017 15" MacBook Pro is clicking like hell.
I just got the machine today and I noticed when the fan was running It was clicking every 4 or 5 seconds or so.
This was when I was syncing iCloud and Photos. I thought it was the speaker at first but its really annoying!
UPDATE:
I have noticed it clicks and creaks from the top right of the MacBook just above the Touch ID button. If I slightly flex the computer in this corner it will creak and click without there being any power to the Mac itself.
I will see if it sorts itself in a few days and If not, ill take it to the Genius Bar.
I just got the machine today and I noticed when the fan was running It was clicking every 4 or 5 seconds or so.
This was when I was syncing iCloud and Photos. I thought it was the speaker at first but its really annoying!
UPDATE:
I have noticed it clicks and creaks from the top right of the MacBook just above the Touch ID button. If I slightly flex the computer in this corner it will creak and click without there being any power to the Mac itself.
I will see if it sorts itself in a few days and If not, ill take it to the Genius Bar.
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Welcome in hell. No refunds. No repairs. Only a VERY arrogant Apple.
Fully understanding your emotions, don't get me wrong. But Apple has not broken law yet just by not giving an estimation on repair time. Dutch consumer law requires them to either 1) repair the MacBook Pro in a reasonable amount of time 2) or replace the MacBook Pro if unable to repair in a reasonable amount of time.
One point of discussion:
- What is a reasonable amount of time to repair a notebook? (Investigation time included)
I do understand Apple stating that they are investigating the issue, thus not being able to repair it yet, delaying the repair. Fair enough, if they are willing to fix it when investigation is completed.
I also understand that you don't want to wait any longer to get your MacBook Pro fixed, regardless of the investigation outcome.
I can confirm the tactic described above works best. As I had many troubles with the keyboard of my fourth 2016 MacBook Pro, I wanted to return the notebook. Even though I already was 1.5 weeks beyond my return period, with a gentle attitude but determinedly demanding for a replacement, Apple has replaced my MacBook Pro. I've only had great experiences with AppleCare / Apple Aftersales. I'm living in the Netherlands as well.
My MacBook Pro (bought at Apple.com) was replaced via Apple Aftersales by the way. AppleCare usually doesn't replace Macs unless that's the only way to 'repair'. My advise: contact Apple Aftersales at 0800 0200 570 (choose option 4 in the option menu, then enter your order number followed by a #). Explain them everything.
First, start the conversation on facts (the problems you experience, how long this is going on now, your experiences at the Apple Store, etc.), then express your feelings (how disappointed you are considering it as a high quality product and it's premium price tag). Then kindly but determinedly demand for a replacement. That should let them take care of your MacBook Pro. If they replace your MacBook Pro again, it will most likely be replaced with a MacBook Pro 2017 same config, because retail-boxed MacBook Pro 2016's are not in stock anymore.
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Indeed. So it is unreasonable to not give a timeframe. I would find 3 weeks a reasonable amount of time, as that is Apples own escalation time.
What do you actually think what I have been doing last week? I went to the store, the answer was no. Geniuses called Apple Online, the answer was no. There have been 4 escalations, the answer was still no. Apple is not doing anything to cooperate. It let me no other choice then dissolve the purchase agreement, as I have requested today.
If you are so lucky, then of course feel free to call Apple and let them refund me. I am even willing to pay you if you get through it
Indeed. So it is unreasonable to not give a timeframe. I would find 3 weeks a reasonable amount of time, as that is Apples own escalation time.
What do you actually think what I have been doing last week? I went to the store, the answer was no. Geniuses called Apple Online, the answer was no. There have been 4 escalations, the answer was still no. Apple is not doing anything to cooperate. It let me no other choice then dissolve the purchase agreement, as I have requested today.
If you are so lucky, then of course feel free to call Apple and let them refund me. I am even willing to pay you if you get through it
I don't find it unreasonable to not give a timeframe. They're investigation the issue, as it seems that more people have this issue on the 2016 model. In my opinion, a timeframe of three weeks would be reasonable if no investigation required, just to repair. If investigation takes 1-2 weeks, I think a total timeframe of four weeks (including investigation and repair) is reasonable. Especially since you're MacBook Pro does have a defect, but isn't unworkable.
Either you give them some time to investigate and come up with a solution or you contact Aftersales (or even some level higher (EMEIA Customer Relations)).
As you haven't given them the chance to properly investigate and fix the problem, I don't think it is possible to dissolve the purchase agreement.
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Are you sure you are not working for Apple? You sound like the people from the customer care I spoke... but if you want to wait all the time and not have a solution, you can come and buy my MacBook for the retail price. I will move on then.
You can also have my incident number and try your luck.
You can also have my incident number and try your luck.
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As I haven't heard your laptops and can't make any definitive claims here on what is causing the sounds you guys are hearing, from what you describe though it sounds completely normal, and something which would occur again even if you had your laptop replaced.
Everything expands with rising temperature, when they cool off, they contract. Due to manufacturing tolerances and the fact components naturally need to fit together without jamming during both assembly of the device and its intended usage, and that different components may heat up at varying amounts or be made of different materials with different heat expansion coefficiency, there will be some tension buildup that will cause creaks and pops either when using it normally, or when deliberately flexing the device (even when in a cold state), as some of you guys have been doing.
So this is (most likely) normal, and unavoidable, as long as we live in this universe and depend on physical objects. Y'cannae change the laws o' physics.
So like... Chill. You can stop obsessing now.
I see many models that do not have this problem. So, how normal is this? The more people complain, the more Apple employees are joining the forum to talk their mistakes straight.
Either those who write these messages are not having this problem on their own. That’s also an option. In that case, you have no reason to be in this thread anyway.
Either those who write these messages are not having this problem on their own. That’s also an option. In that case, you have no reason to be in this thread anyway.
Manufacturing tolerances vary from component to component. It's a fact of life. Some laptops will be made of bits with a somewhat tighter fit, they may creak more than others. Doesn't mean there's anything wrong with your laptop per se.
Lol, ok, so I work at Apple now? That's...incredible news!
Please. Enough with the paranoia, alright?
Ok. So let's ignore these people whom commented above us. They do not have our problem and just like to troll. Let's focus on the problem.
Please check your serial number with this tool. http://www.chipmunk.nl/cgi-fast/applemodel.cgi The following things are important: your production week, production year and the production factory. Maybe we can find some kind of pattern.
Please check your serial number with this tool. http://www.chipmunk.nl/cgi-fast/applemodel.cgi The following things are important: your production week, production year and the production factory. Maybe we can find some kind of pattern.
*sigh*
So logical reasoning and common sense = trolling now?
Like I said, and like others in this thread have said, noises caused by thermal expansion is not a problem. If what you hear in your laptop is thermal expansion, there's nothing wrong with it. It's normal, and unavoidable.
Have you ever heard pinging sounds coming from a cooling car engine? If you did, would you take your car to be serviced? The mechanics would laugh you out of the workshop.
It's the same phenomenon at work, fundamentally.
You have never answered my question. Do you or do you not have this phenomonon?
I can even press on my screen when the laptop is off and it still makes a popping sound. Is that also normal, yes?!
I've had thermal expansion make pops in many devices. Games consoles, computer monitors, TVs, home theater audio amplifier and so on. I don't own a 2016/17 MBP myself - yet; I hope to buy one this summer, hopefully - but like I said, what you and others have described sound very much like thermal expansion-related noises.
Yes, why wouldn't it be? What you hear is friction between components snapping under strain. You can hear the same in many different devices, laptops is very common. If you lift a plastic laptop in one of its corners, you'll most likely hear the entire chassis creak. Apple MBPs being made of metal are less flexible, but there's a high friction hinge where the display attaches which is probably where the sound comes from in your case. There's also a PCB sandwiched inside, near the hinge, fixed with screws, so there could be some interaction from there as well. It's normal, don't worry about it.
Apple stuff is very well made, overall, but you need some play between components in any device or you wouldn't be able to fit them together during manufacture if tolerances are too tight, or moving parts would jam easily and so on.
So, we have someone calling people paranoid and obsessed, while he doesn't own the damn MacBook. I'm sorry mate, but you have no idea what you're talking about.
People in other thread said the problem is screws are too tight on the case and you loosen it up it will fix the problem. Other people say it the screen is lose or too tight. Other people say new Macbook pro is too thin and things cannot expand enough because it too thin for what is in side it. Other people say some thing too close to the battery and when it expands it hitting the battery.
What ever it is it does not appear to be hardware problem. Other than fan there is no moving parts in the laptop. So it does not appear to be hardware problem.
I do not want to believe this. The Genius has called the Engineering Team and America, which confirmed it is a valid hardware-related issue.
May be you should take computer in to Apple and get new 2017 Macbook pro they don't seem to have this problem or get 2014 or 2015 Macbook pro they don't seem to have this problem.
Indeed. Apple is just not wanting to refund me or switch MacBooks.... anyway, I am planning on buying a new 2017-model. I might even go for the 15 inch instead of 13 inch.
) (as a famous football player from my country once said: 'Every disadvantage has an advantage.')I do not want to believe this. The Genius has called the Engineering Team and America, which confirmed it is a valid hardware-related issue.
The Genius bar does not know what the problem is they calling the Engineering Team to find out what the problem is.
The problem seem to be 2016 Macbook pros But Apple not released any statements.
There people taken the 2016 Macbook pros in swap with new 2016 Macbook pros to have the same problem all 4 new 2016 Macbook pros!!
Going to store 4 times to Apple to exchange for new 2016 Macbook pros.
If you exchange 2016 Macbook pro it will have the same problem. Get 2017 Macbook pro or 2014 or 2015 Macbook pro or live with the popping sound.
There many people in US got it exchanged why they not doing it to you I have no idea. But again many people in US got exchanged had same problem.
It kinda of pointless exchanging it because it seem to be 2016 Macbook pro's unless you get 2017 Macbook pro's or 2015 or 2014 Macbook pro's or just Macbook.