Keep us posted! Got the same issue and now my speakers make random blown out noises too.
I went to the Apple Store in Amsterdam. It has costed me THREE (!) hours at the Genius Bar. The Genius immediately acknowledged the problem. He says it is valid problem. So what he did, is calling to the Engineering team in America.
Then, I got told Apple knows about the problem and is investigating this issue. They do NOT know which component causes this issue. Therefore, no repair can be offered. I have asked for a manager because this MacBook was the result of a swap due to a faulty MacBook earlier. He pointed me to the fact the MacBook was bought at Apple’s Online Store and not the store in Amsterdam. Therefore, the product needs to be swapped by Apple Online.
The Genius called Apple Online. I have been sitting there for an hour. He came back, telling me Apple Online doesn’t want to swap or repair it. The statement is:
“Apple is aware of this problem and our Engineering team is investigating this issue. Unfortunately, we can not do anything for you now.”
The Genius has told Apple Online that he wanted to swap it, but the system blocked it. Apple Online doesn’t want to swap and says Apple Store in Amsterdam should swap it.
I decided to call Apple. Dutch law says Apple is REQUIRED to swap the laptop or repair it in a reasonable amount of time. Since they gave no outsight to an end date, this even can last for years, Apple has broken the law. I wanted to decommit the payment. Then I got told by Apple on the phone that Amsterdam and the callcenter employee both have escalated this issue. Within now and 2 working days I will get to know what they will do for me.
If they will not swap, I’ll take the legal actions I stated above. I have nothing to complain about the Geniusses. They have done everything they can. Both Geniusses told me they feel ashamed of the way that Apple has treated me and that they fully take the blame for my unsatisfied feelings. They even recommend me visiting an attorney.
Let’s see what the outcome will be. Apple is updating the case and has made a note that I as a customer am claiming my rights in The Netherlands and am not agreeing on waiting forever.