Considering returning my Verizon iPhone

[grelcar]

Update

Here is an update on my 3G issues.

I work a block from an Apple store. A coworker purchase a new Verizon iPhone 4 there this morning, he is experiencing the same issues with his iPhone that I am with mine. We compared or 3G speeds to other Verizon smartphones in the building, a Droid X and an HTC, both were many times faster, comparable to my Verizon netbook. We also compared our Verizon iPhone 4s to an AT&T iphone 4 in the building where we work, The AT&T was many times faster thean our Verizon iPhone 4s. The AT&T iPhones were a little faster than the Verizon Android phones but not by much.

We went to the Apple store and compared the Verizon and AT&T phones there. Same difference, it was like comparing a modem connection to a broadband connection. A Verizon Android phone was much faster there than the Verizon iPhones. The Apple store had no answers. They must be aware of this and did not seem to appreciate us pointing this issue out. They walked away and wouldn't discuss it further. There was a Verizon Wireless representative outside the store that refused to discuss this with us. He stated he was just monitoring traffic.

I spent an hour and a half on the phone with Verizon tech support last evening, rock solid connection on the iPhone . I spent a lot of time on hold and repeated my situation to three diffrent tech support reps as the call worked it's way up the ladder. The offered no solutions or explanations. They all said I should expect similar 3G speeds between the iPhone and the netbook. Their tier 3 rep asked me to compare the performance inside the building to outside the building and e-mail him back today. I responded with the same information that I stated above.

I seriously doubt this can be resolved right away. I plan to switch back to my old flip phone this afternoon when I get home from work and send the iPhone back.

I am not bashing Verizon or Apple. I have been happy a Verizon Wireless for many years and plan to continue as one. I currently have 4 phones under contract with them. I own a number of apple products and have never had any issues with them, they always work. This just isn't working out for me. Mabey I'll give it another shot when the iPhone 5 comes out.

Thanks for all the responses.

 

[ac921ol]

where do you live in VA??
I live in Fairfax and have great service with my Iphone 4, Even tho at home I had better service with my old Iphone. Not sure what to make of that, but I have wifi at home so it makes up for the slow upload at home.

 

[grelcar]

where do you live in VA??

I work in downtown Norfolk.

 

[Applejuiced]

So they didnt swap your iphone?
Not sure if that would make a difference but worth a try.

 

[mightygitis]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_6 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8E200 Safari/6533.18.5)

where do you live in VA??

I work in downtown Norfolk.

Holy crap, I live in Norfolk too. I just left the MacArthur Apple store a bit ago. Went to buy a bumper.

Now that I know you are in the same city as me, what speeds were you pulling down data wise? Mine seems equally as fast as my buddy's Droid phone. I posted a speedtest screen shot higher up on this thread. All readings taken from Ghent.

 

[gta50419]

If you just signed with verizon you might want to return it & look into switching to ATT. Att Iphone gets pretty decent speeds, even better speed (more then 3 times faster) then my old mytouch 4g which was getting only 1249 kb in a 4g supported area.

 

[Vanarak19]

Mine is going back and I just picked it up today.

ATT is now offering mobile to any mobile (with unlimited texting plans). I switched my phone to verizon because my girl has it, and I could have saved 30-40$ a month being in network. Instead, I keep att and only save 28!

Not worth switching. This was my main reason, and now its gone. Good job att.

 

[jnyost]

I guess we're just spoiled by 4.8Mbps speeds on AT&T with a really slow day being 2.5

Everything I do needs more speed than 1Mbps. Why specify a "mobile connection?" That's my only connection.
You shouldn't have to compromise from your phone to your computer

Guess I'm spoiled by a network that works and gets signal. AT&T isn't even an option where I live and travel. I travel to all of the states surrounding Ohio and AT&T sucks most places. I'm constantly loaning my phone to coworkers with AT&T because their phone won't get service.

I think it's definitely the iPhone. I have 5 phones on Verizon (and a mifi from work), and the iPhone is the slowest. It also has the worst signal. I could walk around my house with my Incredible with zero issues, but when on the iPhone the person on the other end complains that I'm breaking up. Hopefully it's just a firmware problem or something simple like that.

I'm not returning mine. Just as with any phone, I'm expecting a few bugs and problems during it's first few weeks and will probably see most of them fixed with future software.

 

[grelcar]

Switched back to the old flip phone and dropped the iPhone off at FedEx. Verizon is not going to charge me a restocking fee because of the issues I was having. I had waited four years for Verizon to get this phone and it just didn't work out for me. I hope this is an isolated issue.

Switching to AT&T really isn't an option for me as I have four phones on a family plan. I don't want to have to pay for two carriers plans or buy out the other three contracts.

Hope everyone enjoys their iPhones regardless of the carrier.

 

[teleports]

Same Issue

I am in the Denver CO part my iPhone on Verizon is just below 180kbps and the upload is 0.03 and the ping is 594ms and I have 4bars. I agree with the other user I am thinking of returning my phone video on the 3G network looks like something from 1985 and that's from the apple web site?

 

[hcho3]

Never buy first generation of anything. This is apple's first attempt on CDMA phone. Welcome to the first generation parties with apple. Return the phone while you can and wait for WWDC 2011 or go back to android.

 

[yodaxl7]

Switched back to the old flip phone and dropped the iPhone off at FedEx. Verizon is not going to charge me a restocking fee because of the issues I was having. I had waited four years for Verizon to get this phone and it just didn't work out for me. I hope this is an isolated issue.

Switching to AT&T really isn't an option for me as I have four phones on a family plan. I don't want to have to pay for two carriers plans or buy out the other three contracts.

Hope everyone enjoys their iPhones regardless of the carrier.

To each individual case or area case, I got ATT iphone and it is rock solid!!

 

[yodaxl7]

It seems that you are in an area where the data network on Verizon is crappy! You said that you get 700 kps on a netbook. That is slow!! When I use my iPhone 4 in Atlanta, I get 3 Mbps. Verizon 3g is not same range of speed everywhere. I like to see what's Verizon's definition of 3g. If you are at work, why don't you use wifi? I do. I live in an area where there is no 3g. Basically, edge and it is really slow. I hardly use the 3g, except in atlanta. Funny thing, verizon supposedly have 3g where I live, but someone at work said it is really slow, not a true 3g.