Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Could end up in hospital - REFUSED HELP

Status
Not open for further replies.
P

Polaroid

macrumors 68000
Original poster
Oct 1, 2013
1,507
1,682
I have always had black iPhone, but recently got a white and it is affecting my disabilities causing me sickness, headaches and dizziness.

I have spoken to Three and Apple but both have refused to simply exchange white for black.

I am shocked that both companies refuse to acknowledge this issue and seem to put money above their customers health.

I was not aware of the issue un till after the 14 day swap period, so basically it is my fault.

Apple has only said I should stop using phone, yet I need it daily for my disabilities.

Thanks Apple and Three!
 
inselstudent said:
Buy a black case then, if it's the white plastic around the screen that causes the issues.
Click to expand...

I can't due to my disability, I need it naked phone, i can't have anything on it or I feel sick, due to OCD and I don't want to risk my warranty by replacing screen/back myself.

Its a simple request, exchange model for black, yet they seem to not be able?

I know it seems silly, but if I collapse and bang head and do end up in hospital, it won't look good on either companies, especially as I have tried to seek help.
 
Polaroid said:
I can't due to my disability, I need it naked phone, i can't have anything on it or I feel sick, due to OCD and I don't want to risk my warranty by replacing screen/back myself.

Its a simple request, exchange model for black, yet they seem to not be able?

I know it seems silly, but if I collapse and bang head and do end up in hospital, it won't look good on either companies, especially as I have tried to seek help.
Click to expand...

Your next best bet is to swap with somebody here on the forums. If they want white and own a black you can swap!
 
Polaroid said:
I can't due to my disability, I need it naked phone, i can't have anything on it or I feel sick, due to OCD and I don't want to risk my warranty by replacing screen/back myself.

Its a simple request, exchange model for black, yet they seem to not be able?

I know it seems silly, but if I collapse and bang head and do end up in hospital, it won't look good on either companies, especially as I have tried to seek help.
Click to expand...

Could you explain how Obsessive Compulsive Disorder causes you to become sick if your phone is not naked.

I know it seems silly, but if I collapse and bang head and do end up in hospital, it won't look good on either companies, especially as I have tried to seek help.
Click to expand...

OK...you pushed it one step over the line.

I call BS...
 
Shrink said:
Could you explain how Obsessive Compulsive Disorder causes you to become sick if your phone is not naked.
Click to expand...

cases aren't perfect and can crack, distort collect dirt and this causes me a lo tot anxiety and its not perfect looking, whereas naked iPhone looks perfetc and is clean cut etc

----------
A11en said:
April 1st already ?
Click to expand...

Very funny, shockingly, people have disabilities and they may sound stupid to you but it can be very serious, go research Autism, Dyslexia, Irlen syndrome etc etc.
 
Polaroid said:
cases aren't perfect and can crack, distort collect dirt and this causes me a lo tot anxiety and its not perfect looking, whereas naked iPhone looks perfetc and is clean cut etc
Click to expand...

Honestly, I don't know what to tell you. It's a shame that your OCD is causing you to have this problem, but other than selling the phone on eBay and buying another one, There's no advice I can give here.
 
spyguy10709 said:
Honestly, I don't know what to tell you. It's a shame that your OCD is causing you to have this problem, but other than selling the phone on eBay and buying another one, There's no advice I can give here.
Click to expand...

Yeah, just wanted to make it aware how they are refusing to help :/ dunno what id achieve but didn't want to hide the issue lol

----------
JayLenochiniMac said:
You should really drop Three. It has crappy coverage. Switch over to Two (cheaper than One).
Click to expand...

They are terrible custom service, Im looking at GiffGaff lol so much cheaper >.<
 
Are you sure this isn't the parallax effect in ios 7 making you ill?

That has been documented and has a solution (turn on "reduce motion")...I've never heard of the color of ones phone causing someone to be sick. If this is what's going on with you you should probably get on medication or just sell the phone.
 
1 - how did you not notice it was making you sick for over 2 weeks (return period)? thats on you. just buy a new phone and sell this one.

2 - you should get your OCD treated, if it is really OCD
 
BeeGood said:
Are you sure this isn't the parallax effect in ios 7 making you ill?

That has been documented and has a solution (turn on "reduce motion")...I've never heard of the color of ones phone causing someone to be sick. If this is what's going on with you you should probably get on medication or just sell the phone.
Click to expand...

No, its turned off, but even so, my black iPad has parallax on and causes me no issues :/
 
ritmomundo said:
1 - how did you not notice it was making you sick for over 2 weeks (return period)? thats on you. just buy a new phone and sell this one.

2 - you should get your OCD treated, if it is really OCD
Click to expand...

1 - hadn't used phone much as I have iPad also and it did't really causes issues to start with

2 - I am diagnosed and having treatment

----------
spyguy10709 said:
Honestly, it's kind of your fault - you have 14 days after a purchase to see if you like it... After that, the product is yours...
Click to expand...

Yes I understand but the issue didn't start straight away.

----------
Shrink said:
Could you explain how Obsessive Compulsive Disorder causes you to become sick if your phone is not naked.



OK...you pushed it one step over the line.

I call BS...
Click to expand...

How did I step over the line?

Really nice to see how supportive people are nowadays.
 
Polaroid said:
cases aren't perfect and can crack, distort collect dirt and this causes me a lo tot anxiety and its not perfect looking, whereas naked iPhone looks perfetc and is clean cut etc

----------



Very funny, shockingly, people have disabilities and they may sound stupid to you but it can be very serious, go research Autism, Dyslexia, Irlen syndrome etc etc.
Click to expand...

My daughter is Autistic. I have dyslexia. I'm not sure how either of these things are going to make you choose the wrong colour phone and take more than 14 days to sort it.

I think more likely you don't have any of these conditions and you are making light of those that do.

Off to the wastelands with this thread IMO.
 
Apple fanboy said:
My daughter is Autistic. I have dyslexia. I'm not sure how either of these things are going to make you choose the wrong colour phone and take more than 14 days to sort it.

I think more likely you don't have any of these conditions and you are making light of those that do.

Off to the wastelands with this thread IMO.
Click to expand...

What? I chose white instead of black to try something new, i never knew it would be such an issue, yes I had 14 days to return but it didn't start up straight away.

I have diagnoses thanks and very offended to be called a liar, I have support at uni, doctors letters and gone through a lot of crap cause of them so please don't be so rude.
 
The more OP post, the less I'm buying this.

If one has OCD, it doesn't take two weeks to respond to a problematic stimulus.

None of this is making much sense clinically. Perhaps that's due to the limitations of posting on an internet forum....but...
 
Shrink said:
The more OP post, the less I'm buying this.

If one has OCD, it doesn't take two weeks to respond to a problematic stimulus.

None of this is making much sense clinically. Perhaps that's due to the limitations of posting on an internet forum....but...
Click to expand...

*sigh* it didn't start up straight away and I wasn't using much as I have an iPad :/

forget it, thanks for the kind words people and the support :/ very upsetting who people treat others and call people a liar cause they act differently to how you do....
 
Polaroid said:
I can't due to my disability, I need it naked phone, i can't have anything on it or I feel sick, due to OCD and I don't want to risk my warranty by replacing screen/back myself.

Its a simple request, exchange model for black, yet they seem to not be able?

I know it seems silly, but if I collapse and bang head and do end up in hospital, it won't look good on either companies, especially as I have tried to seek help.
Click to expand...

c'mon you are not serious, don't you have anything better to do!

:apple:
 
forget it, just let this thread die out - doesn't matter but if someone else was having problems id try help them if you think I'm a liar don't post but why would I lie and make a big deal about this?
 
Polaroid said:
I was not aware of the issue un till after the 14 day swap period, so basically it is my fault.
Click to expand...
Yes, exactly.

It is your fault and not theirs. They are simply holding you to the same terms as the rest of us but like you said, you have accepted that you are responsible, not Apple or Three - so it's all good.

You have lots of alternative remedies including swapping with another iPhone owner, selling and buying another etc. I'm sure you'll be able to resolve this yourself with a little effort. Good luck :)
 
I believe you OP, but your carrier nor Apple are at fault here.

They have no obligation to swap out your phone after the return period is up. If you have a disability, you need to consider it before purchasing the phone.

Your only options are: 1. stop using the phone, 2. sell the phone and get a black one, 3. try swapping with somebody else for a black.
 
dotme said:
Yes, exactly.

It is your fault and not theirs. They are simply holding you to the same terms as the rest of us but like you said, you have accepted that you are responsible, not Apple or Three - so it's all good.

You have lots of alternative remedies including swapping with another iPhone owner, selling and buying another etc. I'm sure you'll be able to resolve this yourself with a little effort. Good luck :)
Click to expand...

I know but you'd think they'd maybe try help or something - not asking for much really :/

----------
BeeGood said:
Not saying you are lying (I have no idea if you are or not) but this is exactly what Internet trolls do. Just FYI in case you are telling the truth.
Click to expand...

Ok thanks, yeah Im aware people do this sorta stuff for attention :/ just wanted to bring up an issue :/

----------
boshii said:
I believe you OP, but your carrier nor Apple are at fault here.

They have no obligation to swap out your phone after the return period is up. If you have a disability, you need to consider it before purchasing the phone.

Your only options are: 1. stop using the phone, 2. sell the phone and get a black one, 3. try swapping with somebody else for a black.
Click to expand...

Yah I know its my fault, just thought the company would help - just like those who got sick from parallax etc etc

Ill have to see if i can sell and have enough to cover cost - thanks suggestions anyway, i appreciate it
 
Status
Not open for further replies.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back