YOU know that calling Apple Care will do nothing, how many out of the million of people that purchased the iPhone 4 worldwide, read this forum or go to technology blogs? Surely, I would say a high number of users wouldn't know what's causing the issue and would go the route of calling support or returning to their provider. Sure, as of the last few days this is all over but for a lot of people, before this started picking up massive coverage over the last week, they wouldn't have known. The same could be said for the average person who doesn't visit the tech sites, blogs, etc., I'm sure they don't even know what the black bars on the side of the iPhone are. We all need to remember that while we're probably the most vocal of Apple's users, those of us who engage on the forums are a very small percentage of the overall user demographic. There is a problem, Apple has admitted that, they have come up with the best solution they can provide at this time. The phone is not causing catastrophic damage and if anyone thinks a company would be willing to loose more than $1.5 billion on a recall for something that a case can fix, well, I'm glad they're not running a business.
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Coverage of Apple's iPhone 4 Press Conference
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YOU know that calling Apple Care will do nothing, how many out of the million of people that purchased the iPhone 4 worldwide, read this forum or go to technology blogs? Surely, I would say a high number of users wouldn't know what's causing the issue and would go the route of calling support or returning to their provider. Sure, as of the last few days this is all over but for a lot of people, before this started picking up massive coverage over the last week, they wouldn't have known. The same could be said for the average person who doesn't visit the tech sites, blogs, etc., I'm sure they don't even know what the black bars on the side of the iPhone are. We all need to remember that while we're probably the most vocal of Apple's users, those of us who engage on the forums are a very small percentage of the overall user demographic. There is a problem, Apple has admitted that, they have come up with the best solution they can provide at this time. The phone is not causing catastrophic damage and if anyone thinks a company would be willing to loose more than $1.5 billion on a recall for something that a case can fix, well, I'm glad they're not running a business.
Thank you for confirming my suspicion. You created your account so you could try and stir things up by coming on here and making it look like there is now this huge wave of people who want to return their phones. It is goofy. Why do you even care?
People like you have been on here for the past month, attacking and berating people who claim not to have a problem. People without problems are nearly continuously shouted down by an extremely rude and vocal minority. It is about time someone told all the people who are only here to troll: "Its over, go home".
I was pretty skeptical about the claim that "all smartphones have this problem", so I decided to test out my company-issued Blackberry. I only normally use this for e-mail, rarely for phone calls, so I would not have noticed a drop problem. But I tried cradling it various ways to see if I could get fewer bars. At first, I failed-- held steady at 3 bars. But then I noticed a drop to 2 bars that went back up to 3 shortly after I put it down on my desk. Pretty soon I was able to repeat the drop from 3 to 2 and restoriation to 3 predictably with a consistent set of moptions.
What I soon realized is that Blackberry has a delay built into their bars display. It doesn't change until a few seconds after a signal reduction is detected. This is why it was difficult for me to get the BB to show a drop from changing my hand position. But now I can get the one bar drop predictably.
What I soon realized is that Blackberry has a delay built into their bars display. It doesn't change until a few seconds after a signal reduction is detected. This is why it was difficult for me to get the BB to show a drop from changing my hand position. But now I can get the one bar drop predictably.
10:41AM Q: I can't get my Bold to drop right now, maybe you can show me how to do it?
Steve: You may not see it in certain areas.
Translation: You will only see dropped bars on other phones in our $100million test chamber where we turned the signal strength all the way down for testing the other phones...
What a tool this guy is. Overall I like Apple products but I'd like to punchasize his face!
Steve: You may not see it in certain areas.
Translation: You will only see dropped bars on other phones in our $100million test chamber where we turned the signal strength all the way down for testing the other phones...
What a tool this guy is. Overall I like Apple products but I'd like to punchasize his face!
Gutted!
I really was hoping for a fix to be announced. Like a lo you I'm the local Geek or 'Maven' who is incredibly wary about recommending products because I know I'lll have to deal with the fallout. Since 2007 I've consistently recommended the iPhone and must have been responsible for a heck of a lot of sales. Unfortunately this is, by some distance, the worst iPhone I've experienced from a reception point of view. Dropped calls, poor data throughput, as a phone - it is awful.
I really was hoping for a fix to be announced. Like a lo you I'm the local Geek or 'Maven' who is incredibly wary about recommending products because I know I'lll have to deal with the fallout. Since 2007 I've consistently recommended the iPhone and must have been responsible for a heck of a lot of sales. Unfortunately this is, by some distance, the worst iPhone I've experienced from a reception point of view. Dropped calls, poor data throughput, as a phone - it is awful.
All seems fair enough to me, get a bumper or send it back if your not totally happy. Nice to see the numbers and the facts put the problem into perspective. I think the biggest problem is that when Apple have an issue like this people and the main stream media take notice and report it. I could well imagine many other companies having things like this go largely unnoticed without the rabid, cult like following that Apple attracts.
WOW, what a bunch of BS coming out of his mouth. I love the part when he said that they KNEW of the problem, but didn't think it would be a big deal...WTF are you stupid? If there is a potential issue, there WILL be people that have issues. That right there should tell you that you should do something about it before you sell it...why?? well NONE of the other iphones EVER had or has the problems that the iphone 4 has now. PERIOD. why in the *** would you make a product knowing that there will be some kind of issues with atleast SOME people!!! I don't care if its .55% or not!!! Like he said thats not good enough for them and it shouldn't! Ok, you get a case, but I have read reports that it dosn't help, and for christ sake....why should you have to have a case on it when you didn't on any of your other iphones??? I love the iphone and can't wait to buy one, awaiting native service here in WY that is coming soon, but come on apple...do the right thing!
More accurately:
They didn't admit the issue, they claimed that some people might have an issue.
Didn't address the issue with facts and figures, they simply claim that other phones are the same in terms of "bars" (and got the columns mixed up). If all phones are the same, why does only the iPhone 4 have this issue?
Some waffle about their PhD scientists and engineers and $100 million test chambers.
They then claimed that hardly anyone complained or returned their phone. Why bother complaining when Apple already know, and why return it when you really like the phone and just want it to work?
Offered a case. That isn't a solution, it's a bodge. A solution is replacing or repairing the phone to make it work like it should. Don't forget, though, that there isn't an antenna issue. We're just offering the case for those who think they might have an issue.
End of line.
Let's not count this as a victory yet! We should wait until this makes the rounds on the news later today...
Some people will never be happy. Looks like the next version of the phone will be out soon so who cares? Sept 30 they will revisit if still a problem.
These boards will not be visitable with the amount of nerdrage that will take place.
These boards will not be visitable with the amount of nerdrage that will take place.
They absolutely did not say the iPhone4 has a design flaw and actually said pretty close to the opposite, "So I don't know changing the antenna design would help."
For whom? I, as well as a lot of my friends, have the iPhone 4 and I have never dropped a call and ALWAYS have data. None of them have complained either when I asked them about it. Looks like AppleCare data shows that it's a minimal issue as well.
You put something on the internet and people run with it. Gizmodo is pissed because they stole from Apple and Apple didn't let them come to any events. SO they death grip an iPhone and post it online and people start to death grip it as well and go OMGZ MY IFONE IS BRUKEN!!
If you are really having so many issues then return it. I wouldn't drive a Chrysler product because they are sh** but I don't bi*** about it on the internet I just don't buy it.
Just don't buy Apple if you don't like them and buy something else. Return the iPhone. Oh wait, you won't because all of you guys secretly love it to death and don't want any other phone so you come online to bi*** while secretly giving fallacio to the tip of your iPhone 4.
You cant gauge by returns because returning a phone isnt like returning a sweater. If you changed networks, got rid of your old phone or gave it to a family member.Its alot of hassles so people deal with it. I did it once and it was a major pain in the butt.
So in short, you could paraphrase the conference as this.
"We sold millions. A small percentage is bitching about it. All smart-phones have this problem. Our user interface design brought this out more than others. Here are some free cases and bumpers to fix it if you see it as a problem. Still don't like it, return it. We are making a **** load of money and we plan to keep it. There are a lot of bastards out there that haven't done much in their life that love to knock a winner. Those types can beat off!"
Success breeds envy and then there are a small part that try to tear down anyone successful due to their own transgressions and self-assured weaknesses.
Nothing like the truth to tell a winer to go away.
"We sold millions. A small percentage is bitching about it. All smart-phones have this problem. Our user interface design brought this out more than others. Here are some free cases and bumpers to fix it if you see it as a problem. Still don't like it, return it. We are making a **** load of money and we plan to keep it. There are a lot of bastards out there that haven't done much in their life that love to knock a winner. Those types can beat off!"
Success breeds envy and then there are a small part that try to tear down anyone successful due to their own transgressions and self-assured weaknesses.
Nothing like the truth to tell a winer to go away.