my 2009 macbook pro battery expanded and popped the bottom cover up. It was out of apple care coverage and I had to pay for the new battery. I am currently using a 2015 MBP and my battery was replaced last year. I used to get messages saying "Service battery" and they replaced it free (under apple care).
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Damaged 15-Inch 2015 MacBook Pro Demonstrates Why Apple Initiated Battery Recall Program
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my 2009 macbook pro battery expanded and popped the bottom cover up. It was out of apple care coverage and I had to pay for the new battery. I am currently using a 2015 MBP and my battery was replaced last year. I used to get messages saying "Service battery" and they replaced it free (under apple care).
It’s funny, I thought we were on top of battery and thermal issues by now but it seems not. I have a work HP laptop which is a super slim model and it gets crazy hot as well, the question I have is is it the environmental heat which causes the battery problem or a bad battery?
I just experienced this nightmare, my MacBook Pro was in the recall window. I purchased it early 2016 and from day one had issues with it, the webcam didn't work and the battery got extremely hot. I contacted Apple several times about the issue but they kept saying everything was fine with. ABout 8-weeks ago my laptop stopped working, I was out of warranty and also deployed to Afghanistan, so I figured what the hell I will fix it myself, I ordered a replacement battery from Amazon, got it after 2-weeks, removed the bottom cover which was difficult because after I got it off I found my battery swollen to 2-3X its normal size and reputured, while removing the old battery I touched it and got a chemical burn on my fingers, replaced the battery and nothing, screen would come on but would not boot. So I figured ok, mail it to Apple and pay $1500+ for them to fix it, they charged me their normal $700 service fee and I mailed it in from Afghanistan and just 3-days ago I got the laptop back with a nice letter saying because I replaced the battery they would not even fix or touch it. NOW I learn about the battery recall and I am FURIOUS! I will never buy another Macbook again and will return to Windows laptops. Macbooks are nice but the fact is all laptops break and its alot cheaper to replace a Windows then a Mac, I paid over $2800 for the Macbook got about 2+ years out of it and then Apple told me to f*ck off. I've been trying to reach out to Apple customer support but they all tell me the same thing, so no more Macs for me.
My Mid-2015 Macbook Pro is not eligible for the battery replacement program but it just started to have odd lid closing issues. It still goes into sleep mode but there are times it won't fully close, no trackpad issues, no physical case effects.
Question for those who had their batteries initially checked out, do you have to provide your admin password for them to do an initial test on your battery to determine if it is defective or swollen? Also are they able to test it while you wait or do they need to send it away even for just the initial test?
OK, now worst case scenario, my battery needs to be replaced, obviously they will have to mail it off, do they need the admin password, can I set up guest mode, how does this work? Can I give them the admin password but keep the keychain password secret?
Thanks.
On day 1 you had issues...why didn't you return or exchange it? Apple has a 14 day return policy. Yea I think it's dumb that Apple doesn't like to work on Macs with third party parts, but it can have to do with whether they can warrantee their work.
A battery replacement from Apple is $199 USD and it includes a new topcase as well (keyboard, trackpad, etc). Why people replace them themselves is beyond me...and this is coming from someone who works on Macs. My 2015 will always get battery replacements from Apple until they don't stock parts for it anymore.
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They can run diagnostics in store. No they don't need your admin password. They boot it from a network diagnostics server. If you have an EFI (firmware) password, then yes that will need to be removed.
Just picked up my 2015 15" MBP from the Apple store. I took her in on June 25th, the Genius ran the diagnostic tests (no need for my admin password) and she was deemed to need the replacement battery, although I had not experienced any issues. She was shipped off to Houston to the repair depot and repair completed, shipped back here on June 3rd but because of the US federal holiday she wasn't delivered to the store until this morning. As soon as I got the email that she was ready for pickup I went over straightaway. Replaced the top case and battery. She looks great, and so far everything is working as usual.
Before I took her to the Genius Bar I took the precaution of backing everything up and then removing a couple of sensitive personal files and folders and stashing them temporarily on one of my external drives. Now that the machine is home again I'll return those folders and files to their normal place.
Before I took her to the Genius Bar I took the precaution of backing everything up and then removing a couple of sensitive personal files and folders and stashing them temporarily on one of my external drives. Now that the machine is home again I'll return those folders and files to their normal place.
If you look closely that “hole” is flat and clearly no charred internals are to be seen. Just a flat black “hole”. As I said.
Considering I own one yes and the cover is quite sturdy compared to a Samsung shell.
Looks like I recently picked the right size in my 2015 13" MBP.
I really hope everything else is working fine from that year.
I really hope everything else is working fine from that year.
Batteries do catch fire unfortunately.
If your MacBook Pro explodes, you can be sure Apple will give you latest model.
If your MacBook Pro explodes, you can be sure Apple will give you latest model.
Thanks, and what if the battery is defective and they have to send it to the repair center, do they need admin access?
They don't ever access your data. They may wipe it though on rare cases. Their diagnostics come from a custom Mac OS they boot via Thunderbolt/Ethernet, aka a network boot. So macOS isn't even booted when they run diagnostics.
My Dell Latitude stays nice and cool. Overall, it's a much better computer than the MBPs.
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You are lucky. Our 2011 MBP expanded while I was on vacation and destroyed the computer. Swelled up like a balloon.
Dell's are hell. At in my experience. But then again, it's the experiences we have that forms our biases to vendors. I think MBPs are far superior to Dell. I'm still rocking a 2012 MBP w/Retina that I ordered new at the time. Runs like a champ. My last Dell laptop, which was what I owned just before switching to Mac, lasted me about 2 years before literally almost every piece of hardware failed, including the housing. The screen was falling apart, as was the hinge it was, the touch buttons above the keyboard acted wrong. I couldn't power the computer on half of the time. It ran hotter and hotter until it got to a point where the thermal safety kept kicking in. The DVD drive only worked part of the time, battery life was about 2 hours best case, even with the higher capacity battery they offered, and I could swear Windows was BSODing on me due to memory issues. All of which started outside of the 1 year warranty. Thanks Dell. And don't get me started about re-installing the device drivers after I had to clean re-install Windows.
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I just had to pay to fix a swollen battery (and one month out of warranty too) on my MacBook Pro 2015 13". From the looks of it they had to replace the keyboard part and the bottom cover. Interestingly the battery held a normal charge. I had no idea there was a problem until I could not type on it without it rocking back an forth. When I took it to the genius bar they told me I could not take it out of their store and they were charging me $199 up front. I am still not happy about how this played out but I will say I went to another Apple Store and they tried everything they could to find a way to make it right. Unfortunately they said Apple would not let them credit me for the repair.
go I got the laptop back with a nice letter saying because I replaced the battery they would not even fix or touch it. NOW I learn about the battery recall and I am FURIOUS! I will never buy another Macbook again and will return to Windows laptops. Macbooks are nice but the fact is all laptops break and its alot cheaper to replace a Windows then a Mac, I paid over $2800 for the Macbook got about 2+ years out of it and then Apple told me to f*ck off. I've been trying to reach out to Apple customer support but they all tell me the same thing, so no more Macs for me.[/QUOTE]
Sorry to hear. I like how I can change my Dell laptop battery in about 15 seconds. My last MBP battery swelled while on vacation and destroyed it. Tricky getting the battery out and putting it outside so it wouldn't explode and catch fire.
Sorry to hear. I like how I can change my Dell laptop battery in about 15 seconds. My last MBP battery swelled while on vacation and destroyed it. Tricky getting the battery out and putting it outside so it wouldn't explode and catch fire.
That's really low of Apple to do. But I knew this would start being a problem when they started gluing everything together. People need access to a Macbook Pro's insides. Not everyone needs to upgrade it themselves, but it would help see if there was a swollen battery or something. I'm still using a 2011 for that reason. But my next computer will probably be a Hackintosh or just a straight-up Windows self-built PC. I hate the Windows UI with a passion, but Apple has given me no other option. The closest thing is an iMac but most of them have a base 8GB of RAM that is not user upgradable. I like that Apple is at least moving in a better direction with the cheese grater Mac Pros. But regular pro consumers are not going to shell out that kind of money on a PC. It would be nice if they made the same decision with user-upgradability on their Pro laptops. But I don't see that happening anytime soon. And it definitely shouldn't stop them from being able to repair your machine.
There's an Apple store in Kabul? What
I've used Dells for 15 years and Mac laptops longer than that. I've owned maybe at least a dozen Apple laptops. At least half the Apple laptops had issues, serious ones like failing logic boards just after a year. Hinges. Screen ribbon. Batteries ruining the laptop. The iBook g3 we had was in the shop five times for months at Apple. Logic board.
I've had many Dells and never had a problem, nor most all of my coworkers. Windows has never been a problem for me going back to Windows 3.1 (which sucked, but it worked).
And I wont go into the keyboard issues with the current machines that more than 2 family members have, along with the failing screen ribbon - out of warranty.
It’s as I said. Different experiences create different biases of vendors. My experience, as stated earlier is completely opposite of yours. In the end it comes down to the luck of the draw.
Returns can't be mailed in? Last I checked, they can be. He sent it off for service from Afghanistan. That means he could have mailed it in for a return from there too.