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By the way, I told them this over the phone, that they dont process things with the order they receive BTO requests, their reply was " we don't have more info about this subject more than we explained to you sir"

this is a logistical catastrophe! the manager i spoke with would not even respond with anything other than "we cannot address third pary websites and the claims made them or their users" when i told her that i know for a fact people that ordered after me are getting shipping notifications. then after the whole "order the are recieved" spill she tells me each order goes into a que for similar orders so it may be a longer line for one build than another. mind you, all this is after the sales rep basically called me a liar and said mine won't ship until mid february (despite the "dispatch january")
 
It's Customer Service aka/the messenger. They're not going to have all that much information about the processes involved so on their end, I highly doubt they're lying. They go by what they're told more than anything.

It's completely plausible certain BTO do indeed, take longer than others and while they're processed in the order received it'd go out of CN later than say, an iMac with just one upgrade tacked on (or none). Nobody knows how things are actually processed. While there is seemingly an order on the spreadsheet, I'd take that with a grain of salt more than the be-all-end-all conclusive tracking.
 
38 days later its finally shipped
Yeah 38!
Ordered dec 8th
Standard spec 3.2 i5
To the uk
Shipped today (tracking down)

Did I mention 38?!!!'

ah crap haha, I am at 24 days and still processing. I wonder if I can beat your record.
 
I am beginning to think that I need to stop looking at this thread and the spreadsheet. I am just getting more and more angry as I see more and more people who ordered days, even a week after I did get there similiar systems ship and I am still sitting at processing. I know life isn't fair but you think they would do a better job than this of managing the order backlog.
 
It's Customer Service aka/the messenger. They're not going to have all that much information about the processes involved so on their end, I highly doubt they're lying. They go by what they're told more than anything.

It's completely plausible certain BTO do indeed, take longer than others and while they're processed in the order received it'd go out of CN later than say, an iMac with just one upgrade tacked on (or none). Nobody knows how things are actually processed. While there is seemingly an order on the spreadsheet, I'd take that with a grain of salt more than the be-all-end-all conclusive tracking.

I agree although I'm not sure I completely buy the line about BTO taking that much longer than the standard 'in-store' config... the options for iMac are limited and we're talking signicant volumes. I'm no supply chain expert but I imagine some of the delay is more about production runs and shipping schedules?
 
I agree although I'm not sure I completely buy the line about BTO taking that much longer than the standard 'in-store' config... the options for iMac are limited and we're talking signicant volumes. I'm no supply chain expert but I imagine some of the delay is more about production runs and shipping schedules?

I agree it shouldn't but all I was saying to the person(s) getting upset seeing another order shipped before theirs isn't really worth it since we don't have the full picture. :)
 
I think it is just coincident. I have spoken with Apple multiple times and still processing. Ordered on 12/21

3.4GHz Quad-Core Intel Core i7
8GB 1600MHz DDR3 SDRAM-2X4GB
3TB Fusion Drive
NVIDIAGeFrc GTX 680MX 2G GDDR5
APPLE MAGIC MOUSE
Apple WL Kybd (English)+UG
COUNTRY KIT

I ordered this same config on 12/23 and mine has shipped. Strange. Although also mine changed to shipped yesterday and didn't make the fedex cutoff. However Flight 90 has already left Shanghai and my status on fedex has not changed. Hmmm, did it get on or not?
 
I ordered this same config on 12/23 and mine has shipped. Strange. Although also mine changed to shipped yesterday and didn't make the fedex cutoff. However Flight 90 has already left Shanghai and my status on fedex has not changed. Hmmm, did it get on or not?

Everything above is my tracking situation also and the build of the iMac
 
Holy Crap. The impossible has just happened. Crappy day at work but just got a text msg from Apple that my iMac has shipped! Ordered on 12/24, should receive Friday 1/18. Woohoo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
I agree it shouldn't but all I was saying to the person(s) getting upset seeing another order shipped before theirs isn't really worth it since we don't have the full picture. :)

Just looking at the specs for your iMac order. You should have saved the $600 for the 32GB of memory and bought the RAM yourself for roughly $150.

You would have had $450 bucks left over to upgrade to a 1TB Fusion and a 3.4GHz i7. Just a thought.
 
Just looking at the specs for your iMac order. You should have saved the $600 for the 32GB of memory and bought the RAM yourself for roughly $150.

You would have had $450 bucks left over to upgrade to a 1TB Fusion and a 3.4GHz i7. Just a thought.

I did buy it myself. I'd never spend that much on RAM from Apple. lulz =P It's just sitting here and will be in in the new Mac when it arrives.
 
8:59 am
On FedEx vehicle for delivery
CANTON, OH
8:43 am
At local FedEx facility
CANTON, OH
6:37 am
At destination sort facility
CLEVELAND, OH
4:16 am
Departed FedEx location
MEMPHIS, TN


Well, shes in my city.... just needs to deliver :p
 
hot damn! even after being held up in customs for over 24hours, it's on the truck out for delivery a day earlier than estimated! :D
 
January Order's

I been lurking since I ordered on January 2nd,

3.4GHz Quad-Core Intel Core i7
8GB 1600MHz DDR3 SDRAM-2X4GB
1TB Fusion Drive
NVIDIAGeFrc GTX 680MX 2G GDDR5

APPLE MAGIC MOUSE
Apple WL Kybd (English)+UG
COUNTRY KIT

Since December orders are being processed at a faster speed, (not all but most) Thought I would start a January update. Mine is still in processing as of today. I'm thinking last week of this Month, the earliest. I live in NYC and have been calling all the apples store daily, all out of stock and clueless.. As a fellow F5er, just wanted to say hi!

Luis
 
I been lurking since I ordered on January 2nd,

3.4GHz Quad-Core Intel Core i7
8GB 1600MHz DDR3 SDRAM-2X4GB
1TB Fusion Drive
NVIDIAGeFrc GTX 680MX 2G GDDR5

APPLE MAGIC MOUSE
Apple WL Kybd (English)+UG
COUNTRY KIT

Since December orders are being processed at a faster speed, (not all but most) Thought I would start a January update. Mine is still in processing as of today. I'm thinking last week of this Month, the earliest. I live in NYC and have been calling all the apples store daily, all out of stock and clueless.. As a fellow F5er, just wanted to say hi!

Luis


in your case i would keep calling all your local apple stores and asking for that config they are receiving them
i picked up the exact same config at my local apple store
i called one day and they said they had none and dont know when expecting them.. called the next morning they had 3 in stock
dont give up and goodluck! :apple:.

you will love it once you get it
i know i did!:D:D:apple::apple:
 
in your case i would keep calling all your local apple stores and asking for that config they are receiving them
i picked up the exact same config at my local apple store
i called one day and they said they had none and dont know when expecting them.. called the next morning they had 3 in stock
dont give up and goodluck! :apple:.

you will love it once you get it
i know i did!:D:D:apple::apple:

Yea, that's what I'm doing! Every morning. NYC is so active, I feel like if one of them do get a shipment of three it would last 5 minutes. I'll keep trying.

thanks !
 
Ordered 25th of December still shows processing. But now my card has been charged again someone tell me this is clearly a good sign????
 
I ordered a BTO 27" iMac the 12th december, it shipped 14th of January and will be here the 25th. My location is Sweden.
 
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