Dent in Macbook Pro. Will Apple fix it?

[vic32amg]

dent

I have a small ding on my MBPro. Altho it sucks, it still works great. The cost to fix is not unreasonable. considering the design of the machine. some venders will do it around 300-400$ or you can follow ifixit's guide and do it in about an hour. The part can be found on ebay for about $100-150. and the tools will be under $20 to do it RIGHT. I would suggest waiting till warranty is out to do so.

My advice, I would just get a case and just forget about it if I were you. In my case having the blemish is a relief. Now I'm not hyper paranoid about the exterior of the machine, and for that reason, (this probably sounds crazy) I swear I find myself not being afraid to use it.

My blemmish happened about 30 days into ownership (3 months ago). I almost want it to get more beat up on the exterior from use of course. For gorilla points. Kinda like when I see another photographers equipment and it is beat up from use, or a guitar that still plays well, but shows the owner puts in their time.

 

[IllIllIll]

Honestly in my family it would not go that far. We were all raised the same way.

I'm not saying it would happen in your family, I'm asking you a hypothetical question. The fact that you're avoiding answering it is a good indication that you would actually consider suing your own kid over something like this. Pathetic.

 

[surjavarman]

I just saw that someone said a buddy of his paid $800 to fix is MBP.


That is the dumbest thing I have ever heard. You might as well sell that MBP for $600 and get a new one. Why would anyone want to spend $800 when you can get a new one for a few bucks more.

It really blows my mind

 

[heisenberg123]

I just saw that someone said a buddy of his paid $800 to fix is MBP.


That is the dumbest thing I have ever heard. You might as well sell that MBP for $600 and get a new one. Why would anyone want to spend $800 when you can get a new one for a few bucks more.

It really blows my mind

Some macs cost 3 thousand dollars that's more than a few hundred more than 800

 

[Queen of Spades]

I just saw that someone said a buddy of his paid $800 to fix is MBP.


That is the dumbest thing I have ever heard. You might as well sell that MBP for $600 and get a new one. Why would anyone want to spend $800 when you can get a new one for a few bucks more.

It really blows my mind

His computer is a high-end 15" with an antiglare screen, 8GB, and an SSD. It was about $3,000 with all the upgrades, so it was worth it to him to have it repaired properly. He would never use a 13" or one of the smaller Airs, and you can't get a 15" new for a "few bucks more" than $800.

 

[thundersteele]

This thread is kind of funny.

First, we have the op, who didn't know the difference between warranty and insurance. Then, the big discussion who should pay for it, and whether it's the OPs fault for taking the MBP out while children are present. And now the $800 cost for a new fully loaded 15'' MBP.

There were two good suggestions:

A) Check the credit card contract for possible insurance for newly bought items
B) Somehow have it checked by apple and make sure that the warranty isn't voided. If the only way to get this done is to have a repair of the dents and scratches, then I would do it.


Now what's actually missing are PICS!

 

[harcosparky]

I'm not saying it would happen in your family, I'm asking you a hypothetical question. The fact that you're avoiding answering it is a good indication that you would actually consider suing your own kid over something like this. Pathetic.

Actually I did answer your hypothetical question.
I said in my family it would not go that far.
I am sorry if you did not quite comprehend my response.

If you could assume I would form one comment, you should be smart enough to assume I would not from that comment. My bad for assuming you you could comprehend that.

All I did was present a few options. My presenting them in no way indicated that I would do them, you just assumed I would.

Oh wait I forgot one option ...... he could take the offender out back and execute him!

 

[johnhurley]

Oh wait I forgot one option ...... he could take the offender out back and execute him!

That option could get ugly at the next family get together!

I think we all hope that your machine is ok and continues to work.

It probably was a valuable learning experience about using your machine when younger relatives are running around.

 

[IllIllIll]

Actually I did answer your hypothetical question.
I said in my family it would not go that far.
I am sorry if you did not quite comprehend my response.

So you're answering my hypothetical question with the typical canned response that "it wouldn't happen, so I won't even consider the question." What the hell do you think HYPOTHETICAL means? Again - pathetic.

If you could assume I would form one comment, you should be smart enough to assume I would not from that comment. My bad for assuming you you could comprehend that.

All I did was present a few options. My presenting them in no way indicated that I would do them, you just assumed I would.

Oh wait I forgot one option ...... he could take the offender out back and execute him!

And saying that your suggestion was idiotic was merely my response to it. YOU were the one who mentioned your family and children, not me, so it's fair to ask if you would take your own suggestion and sue your child if the similar situation happened to you. Regardless of how serious you were, your idea was stupid and would likely cause more problems than solve them. Funny how nobody else came to your defense on this one.

As for "taking the offender out and executing him", how does that get him compensated for the repair or replacement of his computer? Totally irrelevant suggestion.

 

[harcosparky]

Funny how nobody else came to your defense on this one.

Everyone else saw it for what it was. ( a joke )

Nobody else was foolish enough to swallow the bait, hook line and sinker as they say! :lol:

 

[old-wiz]

I

This is how it has worked for me for the past 2 years and I have been provided with prompt service (including the replacement of a hard disk).

Hope this ethically questionable method works for you.

This is fraud, plain and simple.

 

[IllIllIll]

Everyone else saw it for what it was. ( a joke )

Yes, I'd say all of your posts in this thread have been a joke.

 

[GTANJ]

Yes, I'd say all of your posts in this thread have been a joke.

You thrive on being a jerk, don't you?

 

[Steve's Barber]

WTF? Why isn't it covered?

If this doesn't epitomize the "entitlement society" I don't know what does.

Doesn't matter. The OP was shamed out of this thread 40 posts ago.

 

[wordoflife]

I'm in the opinion that it's the OP's fault. You should have been more careful letting the 9 year old play with it.

Sure, you could push this over to being the child's fault, thus making the parents have to pay - but, I won't get into that.

I don't really think there's much you can do about it. The dents on the screen could be fixed by replacing the display assembly, but the ones on the actual unibody are there. You can't just replace the unibody.

Depending on the damage, your warranty may or not have been voided. My laptop had a little dent on the side of the screen (not even noticeable ... someone pointed it out to me), but Apple still replaced my screen without any problems (bad spots on it). So, it really depends on the damage.

 

[thekev]

WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

There are some manufacturers that offer accidental damage coverage, but it always states that (and they're more expensive than basic extended warranties). Applecare doesn't have such a clause.

That's probably the best bet, actually. The dent not only voids the warranty on the screen and case, but because the dent is proof of physical damage, that actually voids the entire computer's warranty.

If you want your 14 day old computer to remain under warranty, your best bet is to a) get a new one or b) take it to an Apple store and have them fix it (roughly $800, as mentioned), so that Apple can be sure that no internal damage occured when the computer was physically damaged.

Usually you give good advice. This isn't necessarily good advice. The OP should be able to get the opinion of Apple as to if this would be eligible for warranty service later without paying for case parts to be replaced. If it isn't, Applecare has a cancellation option if you look at their terms. This would at least allow a partial refund on something they'll no longer be able to use.

 

[Doc750]

Get a square trade accidental damage included warranty before your 30 days are up, and then file a claim the next month.

 

[old-wiz]

If this doesn't epitomize the "entitlement society" I don't know what does.

Doesn't matter. The OP was shamed out of this thread 40 posts ago.

I'm just waiting for someone to demand to know why Toyota won't do a free repair on dent on a new Corolla that resulted from an unfortunate encounter with a pole.

 

[rican]

This may sound a bit selfish, but a Macbook Pro is not a toy.. I don't let anyone really touch my expensive stuff, (iPhone, MBP, Car) and if I do it's rare and it's necessary to do so.

It's really your fault for bringing it around the kid, and having multiple hands on your item. It was bound to happen, it was a matter of how bad, and when. You got lucky your mac didn't break entirely.

Take this as a lesson learned, don't play around with expensive things and think that you can get it automatically fixed if you mess it up. I learned my lesson and now i'm careful with all my belongings.

 

[IllIllIll]

Get a square trade accidental damage included warranty before your 30 days are up, and then file a claim the next month.

You do realize that this is also known as insurance fraud, right?

 

[ROGERWILCO357]

gaming

was it his game console you where hogging up if so well there you go lol gamers remorse..I would ask the home owners if they have Insurance and if they do have them cover it...always let the kids play there games or stuff happens he knew exactly what to do to get you off his game didn't he..bet he played all night long smiling..

 

[elpmas]

I would've dropped kick that kid.

 

[vitzr]

It's not the screen, it's around it. Corner/sidelines.

Would it be more than $400?

Sell it and buy a ThinkPad.

They are designed to be serviceable and all the parts are sold separately at very fair prices.

One of the guys at work dropped his on the concrete, and it survived. But ThinkPads are especially durable due to the carbon fiber composite casing. Instead of denting like a Mac, or breaking like an HP or Dell, the casing simply gives a bit.

The corner of the display was very badly scratched, but did not affect the function of the computer. Nonetheless he wanted to make it look like new again.

He ordered the part from Lenovo, seven days later it arrived at a cost of only $41.00. It came with replacement instructions, he changed it in less than 30 minutes returning the laptop to like new condition.

Now _That's_ a Smart design

 

[gngan]

WTF? Why isn't it covered?

I literally received this 14 days ago so I'm really angry...

Are you serious? WTF is the word for us to use. Who cares if you literally received this 14 days or 1 hour ago? It's obviously not Apple's problem. You've got no logic to your reasoning.

 

[thundersteele]

Sell it and buy a ThinkPad.

They are designed to be serviceable and all the parts are sold separately at very fair prices.

One of the guys at work dropped his on the concrete, and it survived. But ThinkPads are especially durable due to the carbon fiber composite casing. Instead of denting like a Mac, or breaking like an HP or Dell, the casing simply gives a bit.

The corner of the display was very badly scratched, but did not affect the function of the computer. Nonetheless he wanted to make it look like new again.

He ordered the part from Lenovo, seven days later it arrived at a cost of only $41.00. It came with replacement instructions, he changed it in less than 30 minutes returning the laptop to like new condition.

Now _That's_ a Smart design

Yeah, I like the videos where people pour water on the keyboards of their running thinkpads, and they just keep running. They make some fine machines there.