Hi, I wanted to discuss something which has been bugging me for quite a while. Every time a distressed user asks for help with a beta release there always seems to be a developer who just wants to get at them and mock them for daring to try out a bit of software when their not a developer. I don't care if user testing is right or wrong, at the end of the day these people are your customers so I fail to see why developers feel the need to publicly mock distressed users when their already down. If you don't want to help fine, but don't mock them or make petty comments. Just to be clear I am aware of the negative implications of users testing betas but that's not the issue I'm making, I just think that kicking someone when there down is wrong, you wouldn't do it face to face so don't do it here. Thanks, Update, here's an example of the type of post I'm referring to, please read before voting so you know what we're talking about.