The problem is, it isn't clear. It's unclear in that we don't know what the real impact is on real users, rather than a few issues that have been significantly vocalized and picked up by the press. For me it's worked fine so far.
I think you have to (a) give them time to respond - it's only been out three days, two of which were on a weekend, and (b) give the situation time to clarify and see just how big an impact these issues really are. That simply isn't clear yet.
Once again, it came out Thursday, the issues were raised with a hue and a cry on Friday (which was also a major launch day for Apple) and then we had a weekend of sales. It's essentially the first business day. I don't see calling them disingenuous as reasonable until at the very least a few more days go by, and we start to hear denials. I haven't heard Apple deny anything at this point.
Fair points. Though at least 17 people were misled by Maps already:
http://www.gizmodo.co.uk/2012/09/17-people-apple-maps-has-already-horribly-misled/ And while it seems the USA maps aren't too bad, the complaints regarding abroad seem many times worse. Imagine their plight.
Also, Apple did respond already. They put out an official statement:
“Customers around the world are upgrading to iOS 6 with over 200 new features including Apple Maps, our first map service. We are excited to offer this service with innovative new features like Flyover, turn by turn navigation, and Siri integration. We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”
I'm surprised (but not really) that they'd use the word "innovative" to describe Flyover (which Google Maps and Earth had), turn by turn (again, Google Maps/Navigation), and Siri integration (Google Maps/Navigation). Innovate? That's a stretch of the word.
And again, this is being heralded as the major selling point of iOS 6, and to have it come up so short, regardless if we know the full extent of it or not, should affect Apple's reputation. What happened to "it just works"?
And the reason I'm vocal about it is because we've seen this happen before, namely with the keyboard and auto correction. The iPhone gave birth to the internet phenomenon known as "Damn You iPhone Auto Correct!" Sure, today, it can easily be faked, but Apple is responsible for this phenom, and they have done very little to fix auto correct and improve the keyboard. The keyboard may have been impressive a few years ago, but today, it is outdated and in desperate need of upgrades and more flexibility.
I have no doubt Apple is on top of Maps and will improve it. I'm simply saying when they make decisions to distance themselves from Google (which I understand), the consumers shouldn't be the only collateral. People should call them out on it (one might argue people
need to call them out on it). And, thankfully, they have for the mostly.