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That was not a failure of software or hardware.
That was normal. Enter the frickin passcode to ENABLE faceid.
He took another iphone. It worked great.

SHUT UP!
 
Maybe author isn't an iOS user because that message appears if you don't use your iphone for 5 hours — Touch ID (and Face ID) tokens are zeroed after five hours in non-use state and you have to enter passcode to reenable the security feature. I bet that was the case on stage.

Are you sure it is five hours? I thought it was more than that, maybe 7 or 8, but sometimes if I don't unlock the iPhone immediately after sleep it asks for my pin. If it was a 5 hours limit it would ask me the pin every morning
 
Do you have proof of this claim? I go to bed and don't touch my phone for 6+ hours and Touch ID still works perfectly fine when I get up. The only time I need to enter my passcode is when my phone is restarted or my hands are particularly sweaty / dirty.
I believe it’s a 48 hour security measure. I’m not sure because I tend to get this issue with my iPad Air 2 every now and then but it’s never reached that hour mark of non usage. I leave it inactive for about 9 hours and get that same response to enable Touch ID.
FailID is another half baked Apple feature which consumers will still buy into thinking others will look at them and go wow that's so cool! they must be very successful in life to pay that much for a half baked product. Full pockets, empty souls.

They raised iPad's prices just cause they can and you will buy them as well, enjoy.
They raised the prices due to the rising cost of NAND flash memory chips.
And you know this how???
The poster said ‘hope’. I think many here were hoping for Touch ID to be under the screen with the X (as per rumors) but now they are hoping for it in the next gen iPhones.
Then how does TouchID continue to work every single day when waking up from sleep?
Fairy dust
 
Maybe author isn't an iOS user because that message appears if you don't use your iphone for 5 hours — Touch ID (and Face ID) tokens are zeroed after five hours in non-use state and you have to enter passcode to reenable the security feature. I bet that was the case on stage.
Pick up your iPhone right now, and try to fail the Touch ID four times. That is four failed scans of your finger. You will get a message identical to the one that appeared at the event, only Touch ID in place of Face ID.

It's also not 5 hours, it's 48 hours, and the message that comes up is: Touch ID requires your passcode after 48 hours. That iPhone in the event had to have been tested an hour or two prior, as there is extensive preparation that goes into these events.

So please, inform yourself before posting a comment like this, and more uninformed people start liking it. At least try with your own iPhone.
 
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Whatever Apple does, you always have to say some **** about it anyway ☺️ You don't even deserve a Touch ID.
 
I knew when watching that it would be a massive area for doubt and speculation. It is either that it had previously detected a face when setting up the demo units or it just didn’t work. Personally I think it had already been locked by other faces. Either way I hope the months of doubt encourages them to work on embedded Touch ID. To be fair, he did do it several times on the other unit to prove it worked.

The more alarming thing to me is at the very end of the article it mentions it failed quite often during hands on after the conference.

"When held at the right distance, it worked well and quickly, but we saw plenty of missed unlocks in our time with the phone."
 
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No. This has nothing to do with accuracy issues. Greg picked up the wrong iPhone. Note that it said: "Swipe up to unlock". This means that FaceID wasn't setup. Hence the message: "Your passcode is required to enable Face ID". That's all folks.
 
I went into this being skeptical saying convince me; by the end I was convinced. They've done a great job, this seems to be a minor hiccup and as was stated, the second worked flawlessly so no issues.

I'm with you on that. My sense is that everything worked perfectly. The first phone had too many inadvertent failed attempts from workers setting up the phone on stage.

It's sad that the glitch was essentially a big load of chum dumped in the water for those with preconceived views/narratives just waiting for TouchID to fail, to then jump in and take a big bite, leaping to conclusions with a juvenile "massive fail!"
 
They probably just made those numbers up so they could justidy why suddenly touchID "isnt safe" anymore. Like all those "letters to Tim Cook" how some people's lives were saved by Apple and all that bullcrap.
I'm not sure those letters to Tim were bullcrap. I know I felt like writing one myself at one point. I have not just one, but two completely unrelated medical conditions that rob me of my ability to speak from time to time. I found an app that lets me type what I want to say to my family and the iPhone speaks for me. It is a sanity saver. Of course that is hardly a special case and hardly a matter of life or death, so that's why I don't bother writing to Tim Cook about it, but I'm sure for the people who do have unique circumstances, their gratitude is real and some choose to act on it and write in. And of course Tim is going to advertise it. He'd be a fool not to. Oh and I did know of a family who were using an iPhone to monitor their diabetic daughter's glucose levels.
 
He has come a long way from the days of his hands shaking on stage so much he couldn't control the mouse. Now he is one of Apple's better presenters.

He should be the next CEO imo or at least the face of Apple. All i know is things got much more interesting when he's on stage.
 
Instead of idle speculation, I'd rather wait to see real world performance after the phone is released in a few months time!
 
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I am completely not sold on FaceID. It is just not as easy as a fingerprint. If they really couldn't get it working through the glass then they should have postponed the phone until they got it right.

When I pick up my phone my thumb is just where it needs to be to unlock it. I don't even really need to pick it up, just put my thumb there and it unlocks. But with FaceID I have to actually pick it up, aim it at my head to unlock it. What if I'm not aiming it where it needs to be? Does it need to be straight on? Can it be at an angle? I don't have to worry about any of that with my thumb. I even have mine setup to work with either hand and my thumb or one of my fingers just in case I pick up my phone differently.

I won't be getting an X all because of this feature. Everything else I love (well except the cut out at the top but I could live with that). I do not see myself getting used to or wanting to use FaceID. So to me whats the point of getting the phone if you don't use it to its full abilities.

If next year they move all their phones to FaceID I guess it'll be time for me to switch phones after all these years of having almost all the iphones starting with the 3g one.

I'll be following the reviews when this thing comes out and gets into real peoples hands to start playing with it to see how easy it is and if it even works well.
 
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Still better than this.


But look at how they dealt with it - where honest about it and made it funny. The guy trying to unlock the iPhone X should have done the same - explained why immediately and made a joke about it.

I was amazed that they made no reference to all the leaks. "One more thing, look at this new iPhone X" and everyone cheered... even though everyone had seen it already and knew almost everything about it.
 
I think the thing about FaceID, as cool as the technology is, is that it's not an easier way to unlock and use your iPhone. With TouchID, I can reach into my pocket to get my iPhone, touching the TouchID sensor as I pull the phone out, so that it's up and running in a single motion.

FaceID requires you holding the phone towards your face to unlock, AND then swiping up to get to the home screen. That's not an easier way of doing things. I get that it is more secure, given the additional data points it's able to track compared to fingerprints, but they're going to need to make it a bit easier to use - like removing the swipe up and simply looking at your iPhone to then unlock and take you to the home screen. Not sure why they added in the swipe up function.
 
More questions:
  • Will a picture of your face unlock your phone?
  • Can the phone tell the difference between identical twins?
  • Can someone hold the phone up to your face to unlock it while you are sleeping?
  • What if multiple people share a phone?

Apple covered the first three of these. There must be interaction, so a picture or a sleeping person won't work. An identical twin will work, so Apple recommends that if your twin is "evil," that you forego Face ID and rely on a passcode. I presume the answer to #4 is the same as it was with Touch ID: just enter another face as a valid user.
 
That was unfortunate, but it really just looked like the phone had just been booted.
There were several phones there and many demos from others, easily can happen.
My wife said he was shaking after that!
I can’t imagine the pressure with millions watching the keynote.
It’s was nice to see after they didn’t edit the keynote!
Who knows.
But how many times has your finger ID not worked, because your hands were, wet, sweaty, screen smugged etc. Finger ID wasn’t perfect when it was first introduced but has improved.
I enjoyed the presentation and it’s nice to see advancements.
 
I saw this during the Keynote and thought: "Oh no. Someone is getting fired after this." In my opinion it is the same problem I sometimes face (pun intended ;P) with Touch ID. I have the phone in my hand and my palms press against the Touch ID sensor, triggering it so many times, that it "locks" and I have to enter the passcode when I want to use it. Think the same thing happened here, when the demo area was set up.

Honestly, I don't see why all the people are so worried with Face ID? It worked perfectly afterwards on the second device and Apple would not ship something compromising the security of iOS. And for the usability doubters; There are many videos from the hands on area showing a great usability. We will have to wait and see until the reviews come out.
 
Hard to believe people are that worried about it after the Snapchat face overlays and animoji worked perfectly. Pretty obvious that it can accurately read all of those points of reference on the face.
 
It's also not 5 hours, it's 48 hours, and the message that comes up is: Touch ID requires your passcode after 48 hours. That iPhone in the event had to have been tested an hour or two prior, as there is extensive preparation that goes into these events.

It's 4 hours if the passcode hasn't been used in the last 156 hours.

Furthermore someone could have pressed the sleep/wake button 5 times earlier without noticing.
 
I'm really concerned...

MMM2.png
 
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This is what a Touch ID iPhone displays when the iPhone has been restarted and you attempt to unlock it with Touch ID:

i-zbZW6x9.jpg



This is what Craig's demo Face ID iPhone displayed when he attempted to unlock it with Face ID:

i-q4Bdg6c.jpg



The word restart isn't included. So, I think the whole "it was restarted" theory can be thrown out the window.

Mark
 
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