This morning I dropped the new phone on concrete ground and one corner had some fairly deep scratches. The phone seems to work properly otherwise. What are my options if I don't want to live with these scratches? Can I return it? Is it possible to buy applecare+ with these dings? Any advice would be appreciated!
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Dropped iPhone 6 plus after only 2 days. Options?
- Thread starter hotdeck
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No, you can't it unless you've got Applecare - in which case you'd still need to dish out the $79 or something thereabouts for the replacement. Though I'm not sure they would replacement depending on how bad, or not bad the damage is. IIRC, they won't replace a phone for simply cosmetic issues. Maybe some else can chime in.
No, you cannot buy Applecare after you've already damaged the phone.
You dropped your phone. All on you. Live up to it and deal with it.
Return turn it and hopefully they don't open the box to inspect it and possibly comment on the boo boo.
Aren't you just a winner?
OP: Too late for AC+ if you go by the letter of the actual policy so you get an OOW replacement or you live with it. Put a case on it.
Bottom line is you'll do whatever you want to do, right or wrong as it is your choice.
There's great advice. Cause damage to your phone, completely your fault, and then try to hide it and return it, and be sneaky about it, and dodge personal responsibility.
You need to take it in, if you don't have Applecare+, purchase it, and if anything else goes wring with it, they will replace it. That is, IF they allow you to purchase the Applecare with a ding. They might. You now have 60 days to purchase it after you buy your phone. When I washed my 5S, they replaced it fully for $79.
Basically, if you can't live with the dings, It's going to cost you at least $179. You just need to live with it, or own your mistake and pay for it.
Threads like these boggle my mind. Let me put it in terms everyone can understand.
You buy a new car and did not get insurance. You wreck it. You then ask people what your options are?
Get insurance after the fact or return it?
Really?
I don't get why people ask these questions. Lots of options are available to you BEFORE and DURING your purchase. Even AFTER you have case options. You mucked up your phone, suck it up and move on. Learn from the lesson.
You buy a new car and did not get insurance. You wreck it. You then ask people what your options are?
Get insurance after the fact or return it?
Really?
I don't get why people ask these questions. Lots of options are available to you BEFORE and DURING your purchase. Even AFTER you have case options. You mucked up your phone, suck it up and move on. Learn from the lesson.
I'd probably just say loser.
But the OP doesn't have any options (not sure how the OOW works or the terms) here and I don't think there's much he could do in terms of the wrong thing. Apple would see the damage and he can't get Applecare. He'll just have to live with it. Sounds like he had no case on it to protect it. I know these phones are made to be used without a case but it's risky.
Just call AppleCare at 800-275-2273. You can add it over the phone, and as long as the phone passes remote diagnostics, they'll activate it.
If it were my phone, I'd add AppleCare now, since you know you're already prone to dropping it. But I wouldn't get a replacement until a future accident happened. In my opinion, it's not worth wasting money on one of your replacements for some scratches in the corner of a fully functional device.
I realize you're helping the OP but dishonest tactics of the consumer is just one of the reasons why the deductible went up from $49 to $79.
For Applecare+ if you pay the $79 replacement cost, you can just ask for a replacement even for just a tiny scratch no questions asked. Is this really true? Seems too generous
If the phone is fully functional, and passes all the remote diagnostics, I don't see how this is being dishonest. Scratches on a phone's corner are purely cosmetic and shouldn't disqualify it for insurance coverage if the phone is deemed fully functional by Apple's standards.
By going to an Apple Store, he's taking a risk. Some Apple employees would likely let him buy AppleCare without a problem, and others wouldn't because of the scratches. I would just choose to do the sure thing and buy it over the phone. And, again, I am suggesting that he DOESN'T replace it for this incident, if they even allowed that.
They're not supposed to do that, although shady Geniuses have allowed that in the past.
It would be unethical to try to get Apple to cover it when it's obviously your fault.
That being said, I'm not the ethical police.
That being said, I'm not the ethical police.
You just gave yourself the reason as to how this is being dishonest. If you know that there's a high chance of you not getting the Applecare at the retail stores due to visible damage but you can hide behind the telephone and just let the Apple customer service do the signal test then it's being dishonest.
Also you're underplaying this. The OP said the scratches were deep.
You can buy AppleCare. Since AppleCare doesn't cover cosmetic damage it shouldn't be an issue. Buying over the phone would be easiest as it would not have to be visually inspected. Simple.
But you won't be able to get a replacement unless it has a functional problem. Your choice.
I don't see anything dishonest about this at all.
But you won't be able to get a replacement unless it has a functional problem. Your choice.
I don't see anything dishonest about this at all.
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True, unless it fails the diagnostic test from detecting the drop, which it has been known to do.
Buy square trade.
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Just drop it in a bowl of water. Problem solved. Replacement.
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Just drop it in a bowl of water. Problem solved. Replacement.
LMAO, some of you guys are amazing. You're telling the OP to steer clear of the Apple because his product would be visibly inspected with a chance of not being approved for Applecare and then telling him to hide behind the phone and do it so nobody can see the scratches and you don't see this as being dishonest? Okay.
I guess as long as it's the customer doing things like this not dishonest. If Apple were to pull the slightest wrong to the public nobody would back them up. Instead this forum would spread fire in their faces.