Dropped iPhone 6 plus after only 2 days. Options?

hotdeck

macrumors newbie
Original poster
Jul 29, 2010
21
0
This morning I dropped the new phone on concrete ground and one corner had some fairly deep scratches. The phone seems to work properly otherwise. What are my options if I don't want to live with these scratches? Can I return it? Is it possible to buy applecare+ with these dings? Any advice would be appreciated!
 

Dormammu

macrumors 65816
This morning I dropped the new phone on concrete ground and one corner had some fairly deep scratches. The phone seems to work properly otherwise. What are my options if I don't want to live with these scratches? Can I return it? Is it possible to buy applecare+ with these dings? Any advice would be appreciated!
No, you can't it unless you've got Applecare - in which case you'd still need to dish out the $79 or something thereabouts for the replacement. Though I'm not sure they would replacement depending on how bad, or not bad the damage is. IIRC, they won't replace a phone for simply cosmetic issues. Maybe some else can chime in.

No, you cannot buy Applecare after you've already damaged the phone.

You dropped your phone. All on you. Live up to it and deal with it.
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
Return turn it and hopefully they don't open the box to inspect it and possibly comment on the boo boo.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,741
146
Return turn it and hopefully they don't open the box to inspect it and possibly comment on the boo boo.
Aren't you just a winner?


OP: Too late for AC+ if you go by the letter of the actual policy so you get an OOW replacement or you live with it. Put a case on it.

Bottom line is you'll do whatever you want to do, right or wrong as it is your choice.
 

Daremo

macrumors 68020
Jul 3, 2007
2,157
283
Chicago
Return turn it and hopefully they don't open the box to inspect it and possibly comment on the boo boo.
There's great advice. Cause damage to your phone, completely your fault, and then try to hide it and return it, and be sneaky about it, and dodge personal responsibility. :rolleyes:

You need to take it in, if you don't have Applecare+, purchase it, and if anything else goes wring with it, they will replace it. That is, IF they allow you to purchase the Applecare with a ding. They might. You now have 60 days to purchase it after you buy your phone. When I washed my 5S, they replaced it fully for $79.

Basically, if you can't live with the dings, It's going to cost you at least $179. You just need to live with it, or own your mistake and pay for it.
 

AbSoluTc

macrumors 601
Sep 21, 2008
4,402
2,739
Threads like these boggle my mind. Let me put it in terms everyone can understand.

You buy a new car and did not get insurance. You wreck it. You then ask people what your options are?

Get insurance after the fact or return it?

Really? :confused:



I don't get why people ask these questions. Lots of options are available to you BEFORE and DURING your purchase. Even AFTER you have case options. You mucked up your phone, suck it up and move on. Learn from the lesson.
 

Daremo

macrumors 68020
Jul 3, 2007
2,157
283
Chicago
It amazes me...

Apple even gives you 60 days AFTER you purchase your phone to get insurance.
 

dotme

macrumors 6502a
Oct 18, 2011
939
91
Iowa
Cover it with a nice Apple leather case and you'll forget the cosmetic damage in no time. Cases may not prevent all possible damage, but I think one might have helped in this instance...
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
Aren't you just a winner?


OP: Too late for AC+ if you go by the letter of the actual policy so you get an OOW replacement or you live with it. Put a case on it.

Bottom line is you'll do whatever you want to do, right or wrong as it is your choice.
I'd probably just say loser. :)

But the OP doesn't have any options (not sure how the OOW works or the terms) here and I don't think there's much he could do in terms of the wrong thing. Apple would see the damage and he can't get Applecare. He'll just have to live with it. Sounds like he had no case on it to protect it. I know these phones are made to be used without a case but it's risky.
 

justinf77

macrumors 6502
May 18, 2003
449
299
This morning I dropped the new phone on concrete ground and one corner had some fairly deep scratches. The phone seems to work properly otherwise. What are my options if I don't want to live with these scratches? Can I return it? Is it possible to buy applecare+ with these dings? Any advice would be appreciated!
Just call AppleCare at 800-275-2273. You can add it over the phone, and as long as the phone passes remote diagnostics, they'll activate it.

If it were my phone, I'd add AppleCare now, since you know you're already prone to dropping it. But I wouldn't get a replacement until a future accident happened. In my opinion, it's not worth wasting money on one of your replacements for some scratches in the corner of a fully functional device.
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
Just call AppleCare at 800-275-2273. You can add it over the phone, and as long as the phone passes remote diagnostics, they'll activate it.

If it were my phone, I'd add AppleCare now, since you know you're already prone to dropping it. But I wouldn't get a replacement until a future accident happened. In my opinion, it's not worth wasting money on one of your replacements for some scratches in the corner of a fully functional device.
I realize you're helping the OP but dishonest tactics of the consumer is just one of the reasons why the deductible went up from $49 to $79.
 

justinf77

macrumors 6502
May 18, 2003
449
299
I realize you're helping the OP but dishonest tactics of the consumer is just one of the reasons why the deductible went up from $49 to $79.
If the phone is fully functional, and passes all the remote diagnostics, I don't see how this is being dishonest. Scratches on a phone's corner are purely cosmetic and shouldn't disqualify it for insurance coverage if the phone is deemed fully functional by Apple's standards.

By going to an Apple Store, he's taking a risk. Some Apple employees would likely let him buy AppleCare without a problem, and others wouldn't because of the scratches. I would just choose to do the sure thing and buy it over the phone. And, again, I am suggesting that he DOESN'T replace it for this incident, if they even allowed that.
 

koban4max

macrumors 68000
Aug 23, 2011
1,582
0
This morning I dropped the new phone on concrete ground and one corner had some fairly deep scratches. The phone seems to work properly otherwise. What are my options if I don't want to live with these scratches? Can I return it? Is it possible to buy applecare+ with these dings? Any advice would be appreciated!
just deal with it..not easy to live with it...but it's still functioning, right?
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
If the phone is fully functional, and passes all the remote diagnostics, I don't see how this is being dishonest. Scratches on a phone's corner are purely cosmetic and shouldn't disqualify it for insurance coverage if the phone is deemed fully functional by Apple's standards.

By going to an Apple Store, he's taking a risk.
Some Apple employees would likely let him buy AppleCare without a problem, and others wouldn't because of the scratches. I would just choose to do the sure thing and buy it over the phone. And, again, I am suggesting that he DOESN'T replace it for this incident, if they even allowed that.
You just gave yourself the reason as to how this is being dishonest. If you know that there's a high chance of you not getting the Applecare at the retail stores due to visible damage but you can hide behind the telephone and just let the Apple customer service do the signal test then it's being dishonest.

Also you're underplaying this. The OP said the scratches were deep.
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,396
1,107
NY
You can buy AppleCare. Since AppleCare doesn't cover cosmetic damage it shouldn't be an issue. Buying over the phone would be easiest as it would not have to be visually inspected. Simple.

But you won't be able to get a replacement unless it has a functional problem. Your choice.

I don't see anything dishonest about this at all.
 
Last edited:

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,381
New Sanfrakota
You can buy AppleCare. Since AppleCare doesn't cover cosmetic damage it shouldn't be an issue. Buying over the phone would be easiest as it would not have to be visually inspected. Simple.

But you won't be able to get a replacement unless it has a functional problem. Your choice.

I don't see anything dishonest about this at all.
True, unless it fails the diagnostic test from detecting the drop, which it has been known to do.
 

HenryDJP

Suspended
Nov 25, 2012
5,084
843
United States
You can buy AppleCare. Since AppleCare doesn't cover cosmetic damage it shouldn't be an issue. Buying over the phone would be easiest as it would not have to be visually inspected. Simple.

But you won't be able to get a replacement unless it has a functional problem. Your choice.

I don't see anything dishonest about this at all.
LMAO, some of you guys are amazing. You're telling the OP to steer clear of the Apple because his product would be visibly inspected with a chance of not being approved for Applecare and then telling him to hide behind the phone and do it so nobody can see the scratches and you don't see this as being dishonest? Okay. ;)

I guess as long as it's the customer doing things like this not dishonest. If Apple were to pull the slightest wrong to the public nobody would back them up. Instead this forum would spread fire in their faces.
 

hotdeck

macrumors newbie
Original poster
Jul 29, 2010
21
0
Thank you all for your input. I wasn't trying to cause a debate on ethics. I was trying to see if there are options I didn't know or I haven't thought of.
 
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