iPhone X Dust/Speck Inside The iPhone X Camera Lens

Discussion in 'iPhone' started by donster28, Nov 3, 2017.

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  1. Xbixby macrumors newbie

    Xbixby

    Joined:
    Dec 31, 2017
    #326
    Thx!
    I shake up with the phone and the stain disappeared during the shoot.
    Do I have a phone claim and want a new one?
     
  2. michael31986 macrumors 68040

    Joined:
    Jul 11, 2008
    #327
    If it affects pictures I would exchange. If not. Live with it.
     
  3. hurtbyapple macrumors newbie

    Joined:
    Dec 31, 2017
    #328
    I had a very upset experience in Pasadena Store today. I have the same problem that dust inside the rear camera lens so I went to store this morning for a replacement. Their supervisor used her very unfriendly tone refused the new replacement. She said the only option is going to open up the phone and replaced the camera. I argued you guys promoted "DUST RESISTANT" and now I need to suffer this defection for a 1250 USD phone. Moreover, there was no resell value once you open it up and it is just less a month new phone, besides, I have friend got replacement in other store just two weeks ago. She kept using her tough attitude to say NO and showed her unsatisfied about the "SUFFER" word that I used and the whole conversation was super unhappy and I can totally feel her MEAN. That was surprising. After I came back home I was trying to talking to Apple rep on phone, after she turned back from her supervisor, she changed her tone regarding this issue and acting like a wall to resist my complaint (She was nice at the first beginning), the more ridiculous answer I got is "Changing the camera is making your phone NEWER, you dont have to worry devaluation". When I heard this answer I totally gave up and want to hang up the call. I cant believe I heard "NEWER" from an apple specialist. They now have same guidance to handle this dust problem and refused to give customer replacement and look customers as STUPID. Anyway, I have to accept Apple's business ethic nowadays, this Iphone X is my last Iphone in my life and I do wish Apple can walk longer in the future days!

    I was trying to response a topic regarding dust in camera on Apple community site with this paragraph and got removed IMMEDIATELY.
     
  4. Jmausmuc macrumors 6502

    Jmausmuc

    Joined:
    Oct 13, 2014
    #329
    Hi guys.

    I also have this problem, one month old iPhone X. You can see a discoloration near the top of the picture slightly towards the right.

    Do i have to get the phone replaced or is there another way to fix this?
    I already cleaned the camera from the outside but that did not help one bit.
     

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  5. Xbixby, Jan 3, 2018
    Last edited: Jan 3, 2018

    Xbixby macrumors newbie

    Xbixby

    Joined:
    Dec 31, 2017
    #330
    Hi!
    I have the same problem with a brand new phone.

    I flashed a few minutes of lightning from iphone 7 to a camera lens and wondered if there was dirt. Has the flash made it dry?
    Then i shake up with the phone. And it disappeared. I think sealing does not work. IP67
     
  6. maka344 macrumors 6502a

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
    #331

    They clearly didn’t want to help - they cannot replace the camera in store!
     
  7. Jmausmuc macrumors 6502

    Jmausmuc

    Joined:
    Oct 13, 2014
    #332
    Just to make sure I understand correctly: you fixed the issue by pointing the iPhone 7s build in flashlight towards the camera?
     
  8. Xbixby macrumors newbie

    Xbixby

    Joined:
    Dec 31, 2017
    #333
    Yes, I shone in the lens for a few minutes. And than i shake up with the phone. I think it's drying out
     
  9. Brandonjr36 Suspended

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #334
    call apple on the phone and tell them your speaker keeps messing up and the battery keeps dieing really fast, and they should send you a new phone. that did happen to me they sent me a new X with dust under the camera lens i called and argued with them they sent me another new x this time dust free, and an apple leather case for my troubles. they should fix your issue.
     
  10. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #335
    That's good customer service though. I don't know any other company that would offer you a free leather case for the issues you encountered.
     
  11. Xbixby macrumors newbie

    Xbixby

    Joined:
    Dec 31, 2017
    #336
    Try to a little warm it up.
     
  12. Brandonjr36 Suspended

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #337
    AT&T has but no I’m not talking bad about Apple I was just saying they did fix my issue
     
  13. Wildo6882 macrumors 6502

    Wildo6882

    Joined:
    Sep 12, 2015
    Location:
    Illinois
    #338
    This really bothers me. This is a $1000+ phone, and in many cases well over $1300! This shouldn't be an issue and is actually making me want to look elsewhere for my phone.
     
  14. kevlee macrumors newbie

    Joined:
    Dec 20, 2016
    #339
    Does anyone have an issue where the dust actually affects their photos? There is a little dark circle when I take photos and its noticeable with a white background :(

    You think apple will replace my phone? I bought it through Verizon a month ago
     

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  15. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #340
    Can you physically see the dust under the camera lens cover near the camera lens? If you purchased it through Verizon, the most you can be offered as a replacement/refurbished iPhone through Apple or you can utilize Verizon's refurbished iPhone services.
     
  16. Xbixby macrumors newbie

    Xbixby

    Joined:
    Dec 31, 2017
    #341
    Read my latest posts and try it
     
  17. kevlee macrumors newbie

    Joined:
    Dec 20, 2016
    #342
    Tried that and it did not work. Also tried using an air compressor to see if I could dislodge whatever is stuck in the camera. Did not work either.
     
  18. liinaliivak macrumors newbie

    liinaliivak

    Joined:
    Jan 7, 2018
    Location:
    Estonia
    #343
    I have exactly the same problem. My iPhone X is less than a month old and I saw the same thing. White dust appeared on the bottom lens and I saw it today which is weird because iPhone X’s rating is IP67 which means it is supposed to be protected from dust. EXTREMELY protected...

    So I gave my iPhone X to the reseller hands and they told me it’ll take min 2 weeks for them to detect the problem. Now I have no money and no phone and I’m very very disappointed.
     
  19. appleincognito macrumors regular

    Joined:
    Sep 28, 2016
    #344
    Every single iPhone X I have seen has accumulated or shown specks of dust under the camera at some point or another. Anyone who tells you otherwise is most likely lying and in my opinion isn’t something worth exchanging for.
     
  20. Jmausmuc macrumors 6502

    Jmausmuc

    Joined:
    Oct 13, 2014
    #345
    Lol what? Visible artifacts on photos are not a reason for an exchange?
    --- Post Merged, Jan 10, 2018 ---
    I just got back from the Apple store and got my iPhone replaced. It was not a great experience.

    I had to have an argument with the store manager for them to replace it because they only wanted to replace the camera module and asked me to come back tomorrow to pick it up.

    I told them this was unacceptable because the X that had the issue was already a replacement phone because the first one had a loose screen.

    They were very reluctant to do the replacement and it took me about 15 minutes of discussion to finally convince them.

    I can’t believe I have only had my $1000+ phone for just 5 weeks and already had to replace it twice. I am also disappointed that they were so reluctant to do the replacement even though they were the ones who gave me an already broken replacement phone with dust under the camera in the first place.
     
  21. appleincognito macrumors regular

    Joined:
    Sep 28, 2016
    #346
    Whilst mine has some tiny specks of dust I do not see any artifacts on the photos.

    There are so many issues with Apple Qc. I have had a few phones and there were a multitude of issues from a creaking screen, scratches, dust etc. my most recent one has a soft power button that’s harder to press, dust in the camera, and two scratches on the display out of the box. At this point I am past worrying though because every unit has had something wrong with it. I am just going to enjoy the phone for a year and then sell it and move on to the next.
     
  22. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #347
    I honestly don't know how someone like yourself can have this much unfortunate incidents where every device has been defective. I believe what you're saying, but my experiences don't even come close to matching yours with Apples quality control. Almost everything I own from them, not just iPhones, have been stellar in quality control. Which is one of the number one reasons why I purchase from them in the first place.
     
  23. thehifly macrumors newbie

    Joined:
    Jan 11, 2018
    #348
    Quite a significant spot appeared to my photos on the wide angle lens of the iPhone X. I returned it to the re-seller here in Finland and they sent it to repair. I would think this issue it not repairable though in the iPhone X and I should get a replacement once they take a look, right?
     
  24. acmfaxxe macrumors member

    Joined:
    Dec 25, 2017
    #349
    If it is dust, they can open the X and remove the dust...
     
  25. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #350
    False. Apple will not open up the iPhone X to remove any dust. The Only thing Apple will do with any iPhone that allegedly has dust, is send the phone to be completely refurbished to a repair center. But they do nothing with the phones internally for dust at the store level For clarification.
     

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