DVD Player Crashes SR MB (4GB RAM)

Discussion in 'Mac Apps and Mac App Store' started by Jeremy1026, Feb 6, 2008.

  1. Jeremy1026 macrumors 68020

    Jeremy1026

    Joined:
    Nov 3, 2007
    #1
    When ever I open DVD player on my 2.2GHz MB the screen grey's, and a message comes up in multiple languages saying that I must restart, hold in the button. It did it on 3 different DVD's, 2 of which after a clean restart. I'm on 10.5.2, anyone else having this issue or know of a way fix it?


    Edit: 10.5.1. All the talk of f***ing .2 has me messed up (that an the sick medicine.)
     
  2. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #2
    You're getting a kernel panic. Hit the Apple Support website for info about them and what you can do about it.

    Alternatively, post the panic.log here and folks might see what the problem is.
     
  3. Jeremy1026 thread starter macrumors 68020

    Jeremy1026

    Joined:
    Nov 3, 2007
    #3
    Where might I find this log, spotlight doesn't find it.
     
  4. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
  5. Jeremy1026 thread starter macrumors 68020

    Jeremy1026

    Joined:
    Nov 3, 2007
    #5
    Thu Feb 7 19:15:11 2008
    panic(cpu 0 caller 0x00427BC7): "getPhysicalSegment() out of 32b range 0x13b1bb000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.0.2/iokit/Kernel/IOMemoryDescriptor.cpp:1471
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x5b12f9d8 : 0x12b0e1 (0x455670 0x5b12fa0c 0x133238 0x0)
    0x5b12fa28 : 0x427bc7 (0x49897c 0x3b1bb000 0x1 0x1000)
    0x5b12faf8 : 0x42b228 (0x12465180 0x0 0x0 0x780b3000)
    0x5b12fb18 : 0x72bc6c (0x12465180 0x780b3000 0x0 0x7518d80)
    0x5b12fb38 : 0x439254 (0x76b0800 0x125c06b8 0xafcd598 0x8)
    0x5b12fb78 : 0x439e07 (0x7479a0 0x76b0800 0x125c06b8 0x8)
    0x5b12fbd8 : 0x4379b0 (0x76b0800 0xe 0x5b12fc20 0x0)
    0x5b12fcf8 : 0x4390f1 (0x76b0800 0xe 0x0 0x0)
    0x5b12fd68 : 0x1898e1 (0x76b0800 0xe 0x125c06b8 0x8)
    0x5b12fdb8 : 0x12d165 (0x125c0690 0xafcd570 0x0 0x0)
    0x5b12fdf8 : 0x126247 (0x125c0600 0x0 0x34 0x5b12fee4)
    0x5b12ff08 : 0x196afc (0x5b12ff44 0x0 0x0 0x0)
    0x5b12ffc8 : 0x19eb34 (0xdc325a0 0x0 0x10 0x0)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbfffd488
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.1.8)@0x6fe000->0x7b6fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f0000
    dependency: com.apple.iokit.IOPCIFamily(2.4)@0x60d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5)@0x621000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9B18

    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)
     
  6. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #6
    Code:
    com.apple.driver.AppleIntelGMAX3100(5.1.8)@0x6fe000->0x7b6fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f0000
    dependency: com.apple.iokit.IOPCIFamily(2.4)@0x60d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5)@0x621000
    Looks like a problem with whatever does the graphics. It's not a video card, since it's done thru the processor, but I don't know if it's a subset piece of hardware or what.. but most likely it's going to require a trip to an Apple Repair Center.

    As a test, log in as another user and see if the DVD player crashes there too. If not, you're lucky and this is a (relatively) easy fixable problem.

    If it does crash..
     
  7. ltldrummerboy macrumors 68000

    ltldrummerboy

    Joined:
    Oct 15, 2007
    #7
    I've been having this problem as well. This is the first I've heard of someone having this problem other than me. The only difference is that it only does it about every third time I insert a DVD. What are the odds of this being software and not hardware? Also, I don't have to open DVD Player. Just inserting the disc will do it. And not CDs. They work fine.
     
  8. bentleyag macrumors newbie

    Joined:
    Feb 22, 2008
    #8
    dvd makes macbook restart.

    I have had the same gray screen restart carry on as well. I've set the system preferences to ignore the dvd. This seems to do the trick as you can still use other dvd third party dvd players, however I not sure if there is any more serious underling problem as mention involving the graphics memory allocation. Please let us know if anyone finds anything else out.


    Fri Feb 22 06:59:41 2008
    panic(cpu 0 caller 0x0042928B): "getPhysicalSegment() out of 32b range 0x10f045000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.3.13/iokit/Kernel/IOMemoryDescriptor.cpp:1473
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x5ad279d8 : 0x12b0e1 (0x457024 0x5ad27a0c 0x13321a 0x0)
    0x5ad27a28 : 0x42928b (0x49a934 0xf045000 0x1 0x1000)
    0x5ad27af8 : 0x42c8ec (0x9053b80 0x0 0x0 0x83aab000)
    0x5ad27b18 : 0x7305ec (0x9053b80 0x83aab000 0x0 0x6ea5e18)
    0x5ad27b38 : 0x43aa4c (0x768a800 0x76b77b8 0x974b598 0x8)
    0x5ad27b78 : 0x43b5ff (0x74dd60 0x768a800 0x76b77b8 0x8)
    0x5ad27bd8 : 0x4391a8 (0x768a800 0xe 0x5ad27c20 0x0)
    0x5ad27cf8 : 0x43a8e9 (0x768a800 0xe 0x0 0x0)
    0x5ad27d68 : 0x189f31 (0x768a800 0xe 0x76b77b8 0x8)
    0x5ad27db8 : 0x12d165 (0x76b7790 0x974b570 0x0 0x0)
    0x5ad27df8 : 0x126247 (0x76b7700 0x0 0x34 0x5ad27ee4)
    0x5ad27f08 : 0x19714c (0x5ad27f44 0x0 0x0 0x0)
    0x5ad27fc8 : 0x19f184 (0x72f79a0 0x0 0x10 0x8d84a80)
    Backtrace terminated-invalid frame pointer 0x14174af8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.2.4)@0x701000->0x7c1fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f3000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x60f000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5.1)@0x623000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9C31
     
  9. smes3817 macrumors newbie

    Joined:
    Jan 11, 2008
    #9
    I've been having this problem too. It's not just a 10.5.2 problem because I've had this occur since 10.5.1 or possibly before. It's the only problem I've had with my blackbook and really hope it's not a hardware issue.
     
  10. beardboy macrumors regular

    beardboy

    Joined:
    Nov 5, 2007
    Location:
    Bath
    #10
    I've just tried to watch a DVD and i'm also getting this issue.

    Here's the panic log;

    Fri Feb 22 21:19:20 2008
    panic(cpu 0 caller 0x0042928B): "getPhysicalSegment() out of 32b range 0x119bf7000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.3.13/iokit/Kernel/IOMemoryDescriptor.cpp:1473
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x54eef9d8 : 0x12b0e1 (0x457024 0x54eefa0c 0x13321a 0x0)
    0x54eefa28 : 0x42928b (0x49a934 0x19bf7000 0x1 0x1000)
    0x54eefaf8 : 0x42c8ec (0x84a0580 0x0 0x0 0x75c16000)
    0x54eefb18 : 0x7305ec (0x84a0580 0x75c16000 0x0 0x6764620)
    0x54eefb38 : 0x43aa4c (0x780b000 0x76620b8 0x6e8a598 0x8)
    0x54eefb78 : 0x43b5ff (0x74dd60 0x780b000 0x76620b8 0x8)
    0x54eefbd8 : 0x4391a8 (0x780b000 0xe 0x54eefc20 0x0)
    0x54eefcf8 : 0x43a8e9 (0x780b000 0xe 0x0 0x0)
    0x54eefd68 : 0x189f31 (0x780b000 0xe 0x76620b8 0x8)
    0x54eefdb8 : 0x12d165 (0x7662090 0x6e8a570 0x0 0x0)
    0x54eefdf8 : 0x126247 (0x7662000 0x0 0x34 0x54eefee4)
    0x54eeff08 : 0x19714c (0x54eeff44 0x0 0x0 0x0)
    0x54eeffc8 : 0x19f184 (0x7b92b40 0x0 0x10 0x0)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbfffd488
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.2.4)@0x701000->0x7c1fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f3000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x60f000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5.1)@0x623000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)

    Any ideas?
     
  11. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #11
    Looks like a problem with the integrated graphics.

    Apply default troubleshooting steps.
     
  12. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #12
    I have been having kernal panics with DVD player on my MB as well, although not everytime. But it seems that there is an issue with the latest release.
     
  13. ZiggyPastorius macrumors 68040

    ZiggyPastorius

    Joined:
    Sep 16, 2007
    Location:
    Berklee College of Music
    #13
    I've been having the same problem (happens every couple of times, and only when it starts automatically after a DVD is inserted, which is why I shut off that option; as I hate DVD Player anyways), since 10.5.1, which wasn't long after I got my Macbook. It's happened about 4 times, as I don't use my drive much, but, it's still annoying, and doesn't look very good when it happens in front of apple-hating ass holes, who use anything they can to say you're an idiot for buying a computer you know from experience is better than any Windows computer you've ever used...
     
  14. oceanic macrumors newbie

    Joined:
    Feb 24, 2008
    #14
    I have had the problem in 10.5.1 and 10.5.2, but only once I had added in extra memory to take my MacBook to 4GB. The Leopard upgrade fixed the issue temporarily, but it is back now. Since I do not use an administrator login, there is no notification of the error sent to Apple.
     
  15. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #15
    hmmm

    Looking through the specs of people who have posted in here everyone, myself included, who has posted problems has 4GB of ram.

    A couple don't have specs listed.
     
  16. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #16
    Interesting observation.

    I wonder if it's 4GB straight up, or the fact that it's 3rd party RAM.
     
  17. ltldrummerboy macrumors 68000

    ltldrummerboy

    Joined:
    Oct 15, 2007
    #17
    I also have 4gb in my 2.2 Ghz MacBook running 10.5.2. I get a kernel panic about every other time I insert a dvd. I don't know if it does it with less RAM in there. But it's Crucial RAM and I've done quite a few tests and it all looks good. Here's the panic report if anyone knows anything about that.

    Thu Feb 21 21:48:28 2008
    panic(cpu 1 caller 0x0042928B): "getPhysicalSegment() out of 32b range 0x130308000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.3.13/iokit/Kernel/IOMemoryDescriptor.cpp:1473
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x7c92b9d8 : 0x12b0e1 (0x457024 0x7c92ba0c 0x13321a 0x0)
    0x7c92ba28 : 0x42928b (0x49a934 0x30308000 0x1 0x1000)
    0x7c92baf8 : 0x42c8ec (0xb186980 0x0 0x0 0x7a689000)
    0x7c92bb18 : 0x7305ec (0xb186980 0x7a689000 0x0 0x7601d80)
    0x7c92bb38 : 0x43aa4c (0xa951800 0xb362ab8 0xb5b2598 0x8)
    0x7c92bb78 : 0x43b5ff (0x74dd60 0xa951800 0xb362ab8 0x8)
    0x7c92bbd8 : 0x4391a8 (0xa951800 0xe 0x7c92bc20 0x0)
    0x7c92bcf8 : 0x43a8e9 (0xa951800 0xe 0x0 0x0)
    0x7c92bd68 : 0x189f31 (0xa951800 0xe 0xb362ab8 0x8)
    0x7c92bdb8 : 0x12d165 (0xb362a90 0xb5b2570 0x0 0x0)
    0x7c92bdf8 : 0x126247 (0xb362a00 0x0 0x34 0x7c92bee4)
    0x7c92bf08 : 0x19714c (0x7c92bf44 0x0 0x0 0x0)
    0x7c92bfc8 : 0x19f184 (0x7b1a4e0 0x0 0x1a20b5 0x7b1a4e0)
    Backtrace terminated-invalid frame pointer 0x14143ac8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.2.4)@0x701000->0x7c1fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f3000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x60f000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5.1)@0x623000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)
     
  18. ltldrummerboy macrumors 68000

    ltldrummerboy

    Joined:
    Oct 15, 2007
    #18
    I doubt if there's anyone here with 4gb of Apple-installed RAM. I don't think that they would spend $700 for something you can buy for $150. So that makes it hard to tell whether it's third-party problems or not.
     
  19. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #19
    Well, some folks might have a work-purchased one, though if work is going to spring for 4GB, it'll spring for an MBP.

    Someone could spend the time to test their DIMMs independently, to see if 2GB works normally on both sticks.
     
  20. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #20
    I was just filing in an apple bug report about this when I want to check something in DVD player and boom down went my system. I didn't get this happening before I installed 4GB of RAM.

    Anyway off to go and fill out the bug report again.
     
  21. SkydiveGuy macrumors regular

    Joined:
    Oct 31, 2007
    #21
    Hmmm

    Interesting....

    I m getting this also and I also have 4GB of RAM purchased at OWC.

    I have been suffering the same symptoms as everyone here. I just never bothered to check it out until now.

    I have always sent the error report to Apple with no idea if they got it.

    This is my first mac and from what I have seen since I bought this in November, Apple takes steps to fix things like this so I am sure a patch of some sort is around the corner.

    Optical storage will be obsolete soon enough (MacBook Air doesn't have a built in DVD drive for a reason).

    Is anyone else running Disktop? I was starting to think it may have something to do with it until I read the Panic report.
     
  22. SkydiveGuy macrumors regular

    Joined:
    Oct 31, 2007
    #22
    Hmmmm 2

    Ok...
    So I posted, then tried to open DVD Player from the Application menu.

    Kernel Panic!

    No DVD was in the drive either!

    Here is all the info:

    Fri Feb 29 21:16:17 2008
    panic(cpu 1 caller 0x0042928B): "getPhysicalSegment() out of 32b range 0x11897f000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.3.13/iokit/Kernel/IOMemoryDescriptor.cpp:1473
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x5b11b9d8 : 0x12b0e1 (0x457024 0x5b11ba0c 0x13321a 0x0)
    0x5b11ba28 : 0x42928b (0x49a934 0x1897f000 0x1 0x1000)
    0x5b11baf8 : 0x42c8ec (0xa533380 0x0 0x0 0x7aa48000)
    0x5b11bb18 : 0x73c5ec (0xa533380 0x7aa48000 0x0 0x6eed9d0)
    0x5b11bb38 : 0x43aa4c (0x8871000 0x82054b8 0xa4f2598 0x8)
    0x5b11bb78 : 0x43b5ff (0x759d60 0x8871000 0x82054b8 0x8)
    0x5b11bbd8 : 0x4391a8 (0x8871000 0xe 0x5b11bc20 0x0)
    0x5b11bcf8 : 0x43a8e9 (0x8871000 0xe 0x0 0x0)
    0x5b11bd68 : 0x189f31 (0x8871000 0xe 0x82054b8 0x8)
    0x5b11bdb8 : 0x12d165 (0x8205490 0xa4f2570 0x0 0x0)
    0x5b11bdf8 : 0x126247 (0x8205400 0x0 0x34 0x5b11bee4)
    0x5b11bf08 : 0x19714c (0x5b11bf44 0x0 0x0 0x0)
    0x5b11bfc8 : 0x19f184 (0x7ab57a0 0x0 0x10 0x73063c0)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbfffd4a8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.2.4)@0x70d000->0x7cdfff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6ff000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x60f000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5.1)@0x623000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)

    and...

    Model: MacBook3,1, BootROM MB31.008D.B00, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB
    Graphics: kHW_IntelGMA965Item, GMA X3100, spdisplays_builtin, 144 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (4.170.46.3)
    Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: WDC WD2500BEVS-22UST0, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
    USB Device: Built-in iSight, Micron, high_speed, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA

    Oh well.. good thing all I do is use Handbrake for the DVD's on my MacBook
     
  23. rfrankel macrumors newbie

    Joined:
    Dec 20, 2005
    #23
    Same problem. Running OS 5.0 seems OK.

    I have the same problem with DVD Player on running OS 10.5.1. and 10.5.2. on my MacBook.

    Running DVD Player a few times from an external drive running OS 10.5.0 has not caused problems so far, but my usage has not been extensive.

    Before going to OS 10.5.0 on the external drive, I was using the 4 gb kit from OWC. I replaced those modules with the original Apple 2GB memory and found no difference: DVD player crashed with 4GB or 2GB.

    When I ran DVD player from the external OS 10.5.0 drive I had the 4GB OWC modules installed.
     
  24. jegbook macrumors regular

    Joined:
    Dec 2, 2007
    #24
    Known issue. Google it. You'll find lots of forum threads and postings on it.

    From the testing I've done, it's a software issue with the x3100 driver in OS X mixed with 4GB of RAM.

    Report your KPs to Apple. Call Applecare.

    We make a fuss, they might fix it.

    I miss DVD Player...

    (it'll happen playing a DVD with Front Row, as well).
     
  25. murc585 macrumors regular

    Joined:
    Jan 29, 2008
    #25
    4GB SR Macbook Kernel Panic with DVD Player

    I have tried inserting DVD movies in my Macbook and it seems every time I do this I get a kernel panic. I have read around and apparently for those who have Santa Rosa MacBooks with 4GB of ram have issues with this. What happens is that when you have less than 2GB of ram free, there is a driver issue with the GMAx3100 that will cause the dvd player to fail when a dvd is inserted and the system with freeze with a kernel panic message.

    I was wondering if anyone on this forum has found a solution for this or had this happen to them as well?
     

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