DVD Player Crashes SR MB (4GB RAM)

[xUKHCx]

I got my MB back from the store and despite the screen issues and the error logs from the DVD player they didn't actually do anything because they didn't reproduce the problem themselves.

When I get some free time I will take it back again but I really need the MB right now.

 

[Daveoc64]

The above experiences are very disappointing.

Apple hasn't said anything on this for too long now.

 

[Bobioden]

Bobioden, if you're still checking this thread, which Apple retail store did you go to? I had no luck with Aly at the Burlingame, California store. He and another Genius had "never heard of this problem". I even printed out all 17 pages from the Apple Forum thread and 10 pages from this MR thread. They still weren't convinced, and offered to charge me to take it for a few days and run some tests! I declined. What a circus! I'll just have to go down to 3GB RAM until Apple figures this out.

Hi there.

I went to the Apple Store (Cherry Creek) here in Denver, CO.

 

[vultureboy70]

Thanks Bobioden, I'm booking a flight now. Kidding, but thanks for the info, this is the kind of ammo I need to show those Genius clowns that this kernel panic thing is real and pervasive.

 

[RedTomato]

I got my MB back from the store and despite the screen issues and the error logs from the DVD player they didn't actually do anything because they didn't reproduce the problem themselves.

This is why I've asked here twice for a simple clear step by step procedure to from bootup quickly take the free memory under the limit and reliably reproduce the crash.

It might seem silly, but while I know in general opening lots of apps will take the free memory down, I don't know a specific way to instantly take 2GB of RAM.

Reducing the number of apps involved would be good too, as it reduces the chance of the crash being blamed on the app you used to decrease the free RAM.

 

[Bobioden]

Thanks Bobioden, I'm booking a flight now. Kidding, but thanks for the info, this is the kind of ammo I need to show those Genius clowns that this kernel panic thing is real and pervasive.

They looked at my kernel panic log especially the ones after the Optical drive had been replaced. They also looked at the Apple Forum that show this problem is happening.

http://discussions.apple.com/message.jspa?messageID=7141383#7141383

 

[vultureboy70]

Thanks again for the info, Bobioden. Yeh I showed the Geniuses the same Apple Forum thread, but they weren't moved. Oh well, I bit the bullet and replaced one of my 2gb sticks with a 1gb stick. So far no problems after a few days, which is good considering it was crashing (kernel panic) several times a day. I'd rather wait for a software or firmware update to fix this rather than handing the Apple clowns my laptop for who-knows-how-long and it may not be fixed, nor a replacement offered. My 2-cents.

 

[awheelhouse]

I'm also experiencing kernel panics when I try to use DVD Player.

Has anybody created a case with Apple about this problem and found out when it will be fixed?

I've had a case open for two months, and everyone at Apple I talk to says that it is being looked into and tries to imply that I'm an isolated case and will not say when it will be fixed.

I've asked to be able to return my macbook and exchange towards a macbook pro, which I hoped would not have the same problem as it does not have a X3100 video graphics that shares system memory.

Has anybody been able to exchange their macbook for something else?

I need some examples to convince Apple to take me seriously. Please post your case number and what Apple have said to you.

My case number is 95776104.

Thanks

 

[jemeinc]

I haven't had any luck getting Apple to grant me an exchange.. I even offered to pay the 10% re-stocking fee ..

 

[xUKHCx]

I need some examples to convince Apple to take me seriously. Please post your case number and what Apple have said to you.

FYI it is a known issue and not an isolated case, you can submit a bug over at radar however the response you will get is this. You might mention the bug ID to them if you want but I don't know if it will help or hinder your case as they might tell you they are working on it and to wait for a solution.

 

[Qwest905]

damn i was showing off my new macbooks to my friend and to my embarassment i got this damn crash =(

add me to the list

 

[wellingtonamara]

mac system crash, dvd issue

I've got the same problem. Likewise, I have a macbook 2.2 w/ 4gb ram. And yeah, I've got all possible updates from Apple.

One thing to be noted, which I haven't seen in any tread: I was able to replicate the issue a few times (lesser times, but still) with no DVD insertion. My mac crashed upon the attempt to turn Apple's DVD Player on by clicking on in and not by inserting a DVD into the superdrive (i did have a nice ram load).

I can also confirm that there are a few (much fewer) times in which the system will crash without such a big ram load.

Also, the like in the previous tread that point to Apple's website discussions on this topic was offline today. Anybody can confirm if it's still there somewhere?

Has anyone tried a different DVD player software? Anyway, gonna try that and see what happens.

I'm amongst the most disappointed ones, like the rest of you. I talk so much to everyone about how wonderful and crash free Mac's always been. And hey, I've got a crash every time I try to watch a movie.

I never liked the sound of Intel getting inside my mac. Had a iMac G5 for 2 years and one one crash that whole time!!!! Had an intel macbook for 6 months and crashes are definitely not unusual. Most of them due to this current dvd issue, but also a few other crashes. Very disappointed...

What's next? A Blue Screen when I crash?

-- Wellington.
schoolofcapoeira.com
photographybywellington.com
photogalerias.com

 

[c.johan.s]

I got this problem too, but no solutions. I have only inserted a DVD about ten times into my new (March 2008) MacBook (4 GB, third part, see details below), and I had around three panic crashes this way. I will now see what happens if I set dvd player not to start automatically and then find another player to use instead. I kinds of annoy me though that this program is actually able to make the computer panic.

Here comes the details:

MacBook Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Memory: 4 GB (Corsair)
System: 10.5.2

Panic log:
Wed May 21 22:21:51 2008
panic(cpu 1 caller 0x0042A413): "getPhysicalSegment() out of 32b range 0x12c176000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.4.31/iokit/Kernel/IOMemoryDescriptor.cpp:1473
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x80dc39d8 : 0x12b0f7 (0x4581f4 0x80dc3a0c 0x133230 0x0)
0x80dc3a28 : 0x42a413 (0x49bb14 0x2c176000 0x1 0x1000)
0x80dc3af8 : 0x42da7e (0x17854280 0x0 0x0 0x75232000)
0x80dc3b18 : 0x6b159c (0x17854280 0x75232000 0x0 0x8166448)
0x80dc3b38 : 0x43bc2e (0x17c0d000 0xf519eb8 0x17914598 0x8)
0x80dc3b78 : 0x43c7e1 (0x6cee80 0x17c0d000 0xf519eb8 0x8)
0x80dc3bd8 : 0x43a38a (0x17c0d000 0xe 0x80dc3c20 0x0)
0x80dc3cf8 : 0x43bacb (0x17c0d000 0xe 0x0 0x0)
0x80dc3d68 : 0x18a0cf (0x17c0d000 0xe 0xf519eb8 0x8)
0x80dc3db8 : 0x12d17b (0xf519e90 0x17914570 0x0 0x0)
0x80dc3df8 : 0x12625d (0xf519e00 0x0 0x34 0x80dc3ee4)
0x80dc3f08 : 0x1972ea (0x80dc3f44 0x0 0x0 0x0)
0x80dc3fc8 : 0x19f2b3 (0xa4540e0 0x0 0x10 0x0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffd4a8
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleIntelGMAX3100(5.2.6)@0x682000->0x745fff
dependency: com.apple.iokit.IONDRVSupport(1.5.2)@0x674000
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x590000
dependency: com.apple.iokit.IOGraphicsFamily(1.5.2)@0x5a4000

BSD process name corresponding to current thread: DVD Player

Mac OS version:
9C7010

Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: MacBook4,1 (Mac-F22788A9)

 

[radellaf]

So that's why that happened to me... so far just once, as I don't have DVD player set to open automatically

(handbrake -- then view later off HDD I prefer. Ads, warnings, previews, and even the main menus annoy the heck out of me. Just play the _movie_ please). Just, the movie.

FWIW I have had a problem with the open source Burn program failing verify on DVD (data) burns any time except for right after a reboot... so maybe small chance there's a RAM-free issue with the drive itself. (System burn folders work fine, any time, 4x or 8x).

I guess VLC is the only alternative for straight-off-the-disc viewing, eh? PowerDVD or whatever else are Windows only from what I know.

I don't like the even faint implications that these panics could cause hardware damage.

However, FWIW, the X3100 drivers I suspect have more problems than this. To wit, Quicktime sometimes plays movies with a flickering brightness, and sometimes also a green & purple single line of pixels at the bottom. MPEG-1 files seem best to cause this, but have had x264 ones do it when moving a playing movie to an external screen. Sometimes quitting the player and re-opening the movie fixes it. Same movies in VLC, no issues.

And, also, World of Warcraft ends up sometimes with some textures getting mapped from the wrong place. Like, black with green and blue lines shows up on the side of objects. Stuff that looks like an old snow-crash getting mapped somewhere, that sort of thing.

It could be WoW, but it never happened on my iBook G4, so I'm thinking either the x3100 graphics chipset has bugs, or, Leopard's driver is beta-release quality.

 

[ltldrummerboy]

Anyone checked to see if this is fixed in 10.5.3?

 

[gothamm]

Anyone checked to see if this is fixed in 10.5.3?

nope

 

[ltldrummerboy]

Opened enough applications so that I had less than 2gb of RAM free and inserted a DVD. DVD Player opened quickly and started playing. I ejected the disc and quit DVD Player and tried it a few more times. No kernel panic. The issue seems to have been resolved in 10.5.3.

 

[Qwest905]

anymore confirmations??
i don't want to be the guinea pig

 

[Daveoc64]

I've only got 1.21GB free and DVD Player has opened a few times without crashing. It's quite amazing!

 

[xUKHCx]

anymore confirmations??
i don't want to be the guinea pig

This evening I did the test on 10.5.2 and sure enough it KPed again.

I then updated to 10.5.3 and despite trying my hardest* and using up almost all of the RAM there was no KP. Which is a good sign. I will be pushing it some more in the next couple of days to see if it trips up again but early signs + other confirmations are good. Just wish apple would publish the bug fix list so we can confirm if it has been fully addressed rather than just guessing.



*not really but a good go