UPDATE:
OK, so I called Fedex. They pull up my tracking info and are able to tell me the address where it was mistakenly delivered. OK, now were getting some where.
I ask her, "so, do you have a driver in the area who can go over and retrieve my computer?" She tells me, "I'm so sorry, but we do not have direct communication with our drivers, but I will start up a delivery mistake resolution case (or something like that), and follow up on it in the morning." She gives me the case #. I say, "thank you, and in the mean time I'll take a ride to the address where my computer was delivered and see if I can retrieve it myself."
So with clenched fists hustle to the car and spin out of the driveway on course to rescue my baby. I get to the house, go to the door, and tell the fella who answers that a package was delivered by mistake to his home a couple hours ago and I've come to pick it up. He says, "was it a computer?", and then invites me in.
Sitting there by the door are two identical Mac Pro boxes. One is addressed to his son, and one to me. He says, "here THEY are", and was about to give me both boxes. He was clueless. I thanked him, and left with my box, informing him that the other belongs to his son.
So here's my speculation on what happened. The driver, seeing 2 identical Apple boxes probably thought the comprised one order, so looked at one of the shipping labels and delivered them both to that address. Luckily, when he scanned both labels the info was recorded in their master system where my computer was actually delivered, so I was able to go retrieve it straight away.
I was quite glad I found my computer sitting there unopened. I had already told Apple that if when it eventually made it to me, I would not accept it if it had been opened. I'm sure if I hadn't gotten to it right away before junior got home, it would have been tore into.
I'm a bit disappointed at Apple. They were not very helpful with this. There response was, "We will start a disputed signature investigation. We will contact you by Email within 24 hours, and then once every 3 days there after" When I said that they should get express ship me another immediately, and retrieve the lost computer themselves, the answer was no can do.
It would have been very easy for the guy at Apple to make a quick call to Fedex, and immediately acquire the same information I did which allowed me to retrieve my computer and bring a quick close to this problem. But he did not. He just left me to do the leg work on my own, with a promise to contact me every three days. That's poor.
Any, alls well that ends well. Baby is home.
