seh80
macrumors 6502
Backing my stuff up. I had a big mess. 😱 I just wanted to be ready to run to the door, ready to play as soon as it was delivered. Guess I can go to bed now though. Arg.
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EST US - FedEx Delivery Exception
- Thread starter shoe11
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Backing my stuff up. I had a big mess. 😱 I just wanted to be ready to run to the door, ready to play as soon as it was delivered. Guess I can go to bed now though. Arg.
Kelleheretic
macrumors newbie
desenso
macrumors 6502a
Mine was also on the truck, scheduled for a 10:30am delivery, and it just updated stating a delivery exception. The only problem is, mine now says the expected delivery is October 29th!
Not going to overreact yet, but if I don't get it by tonight Apple will force me to sh*t a brick.
Not going to overreact yet, but if I don't get it by tonight Apple will force me to sh*t a brick.
DavidLeblond
macrumors 68020
netnothing
macrumors 68040
If this is truly Apple pulling this crap, I'll be pissed.
Why do they care so much about people getting it before 6pm? We all legally purchased it.
-Kevin
Why do they care so much about people getting it before 6pm? We all legally purchased it.
-Kevin
Chupa Chupa
macrumors G5
I just tracked mine and it's on the van BUT also has the "delivery exception" and notes "Future Delivery Requested." The estimated delivery time also went from "By 10:30am" to "By 6:00pm."
This kinda of annoys me as both a customer and an AAPL shareholder
As a customer Apple set up the expectation it would be delivered by 10:30pm. Then they backdoor a request for later delivery.
As a shareholder if Apple wanted later delivery then why did they pay for "priority" delivery when "standard" would have done the same thing and saved them a $1 or two per package?
Clearly the delayed delivery is just a "request" and FedEx has the option to honor it or not depending on the route. Some people will get it this AM others will not. It makes zero sense that Apple would do this except to be jerky. Again, they could have just sent them out "standard next day," rather than "priority."
Also given that Leopard has launched in most of the world by now I don't see why Apple is being so anal that a few get it a couple hours early. The people that pre-ordered are not going to their "party" anyway. And it's just an OS. In a year who will even remember.
Boo to Apple on this move.
This kinda of annoys me as both a customer and an AAPL shareholder
As a customer Apple set up the expectation it would be delivered by 10:30pm. Then they backdoor a request for later delivery.
As a shareholder if Apple wanted later delivery then why did they pay for "priority" delivery when "standard" would have done the same thing and saved them a $1 or two per package?
Clearly the delayed delivery is just a "request" and FedEx has the option to honor it or not depending on the route. Some people will get it this AM others will not. It makes zero sense that Apple would do this except to be jerky. Again, they could have just sent them out "standard next day," rather than "priority."
Also given that Leopard has launched in most of the world by now I don't see why Apple is being so anal that a few get it a couple hours early. The people that pre-ordered are not going to their "party" anyway. And it's just an OS. In a year who will even remember.
Boo to Apple on this move.
desenso
macrumors 6502a
@ Chupa Chupa – If this isn't just FEDEX being sh*tty at package tracking and Apple did try to orchestrate a late delivery, it would be entirely within their rights to do so. The product officially launches at 6pm delivery time.
Your anger as an Apple shareholder is founded on speculation alone. Steve didn't hit up his local FEDEX/Kinkos with 500,000 boxes under his arm, and he certainly didn't pay the standard rate. It's painfully obvious that a special deal will have been negotiated, and your presumption that you're paying a premium for a privilege later taken away is almost certainly wrong.
Anyways, as I noted, 10 minutes after the exception posted, mine got delivered. My new assumption is that FEDEX are dumb.
Your anger as an Apple shareholder is founded on speculation alone. Steve didn't hit up his local FEDEX/Kinkos with 500,000 boxes under his arm, and he certainly didn't pay the standard rate. It's painfully obvious that a special deal will have been negotiated, and your presumption that you're paying a premium for a privilege later taken away is almost certainly wrong.
Anyways, as I noted, 10 minutes after the exception posted, mine got delivered. My new assumption is that FEDEX are dumb.
DavidLeblond
macrumors 68020
Perhaps so many people ordered leopard that it overloaded the carriers and they realized they couldn't possibly get the packages out by 10:30?
I called fedex... they got a request to not deliver it until monday 😡. But I asked if I could get it earlier and he said he sent a message to my local fedex place and they will call me. If I don't get a call in 2 hours I'm calling back. If It doesn't come before 6pm I am returning it once it comes and going to the launch party.
MattG
macrumors 68040
Leopard, and hopefully a nice glass of bourbon for when I get home after lunch to start the installs. We have the family pack and I have 5 installs to do today/tonight🙂
Could also be a simple volume issue as well. I mean hard to imagine exactly how many each driver got hit up with this morning. Biggest issue for me was that I had signature coverage up to 10:30am based on what FedEx provided and so I didn't complete the Signature waiver that I could have. So now I have to rework how I'm going to receive it.
If it's Apple trying to play the delivery time that's a bit paranoid in my opinion. Course if it was in a big market close to retail stores how many would want to bet that some folks might try to head over to one and try to sell their copy before the 6pm release.
~shoe
If it's Apple trying to play the delivery time that's a bit paranoid in my opinion. Course if it was in a big market close to retail stores how many would want to bet that some folks might try to head over to one and try to sell their copy before the 6pm release.
~shoe
RRK
macrumors 6502
Oh come on, Apple wouldn't do that unless they were shipping a virus or something. Mine just got pushed back to by 12:00pm. 🙂
My guess is that they requested that drivers try to deliver at the end of their route rather then at the beginning.
Chupa Chupa
macrumors G5
Listen, I'm not some naive college kid that doesn't know how business works because I have my own. I ship a TON of packages via FedEx every week. Of course Apple has a contract rate with FedEx. DUH! But even contract rates are going to scale between levels of service. Whatever Apple's contract rate for "priority" service is, it's rate for "standard" service is lower. Maybe it's $.50, but it's lower.
As for the "Future Delivery Requested," that is a shipper directed request. FedEx has it's own delivery exceptions for delayed delivery caused on it's end or by weather.
Also, I'm not saying Apple doesn't have the right to request delivery any time it wants. Clearly it does. My point is that its bad form to give a customer the impression something is going to arrive by a stated time (10:30 for priority) when you are hiding the fact you requested a delayed delivery.
Had Apple just set the shipping for "standard," I'd have been fine with that. In business you under promise and over deliver, not the other way. I know Apple understands this philosophy because they do it with their earnings estimates each quarter. Why they didn't follow that rule here confounds me.
Kelleheretic
macrumors newbie
Should be here in the next 30 minutes... It's on the truck, I never got an exception notice, and the site still says delivery by 10:30. Thank goodness for Walker: Texas Ranger reruns...
seh80
macrumors 6502
They haven't gone by ACI for a few months now. They dropped "Computer," so now packages are listed as coming from "AI"
I just got the delivery exception now. Wtf. Been on the truck for delivery since 7:50 and at 9:47 the "future delivery requested" crap showed up. Now listed as by 3:00 PM.
Fedex had a 'customer not home or business closed' exception at 9:00AM. Funny, the driver said he was here at 8:53, which would be the time that I was sitting and eating eggs.
I called up Fedex and the guy said the driver never even came down my street! They are rescheduling the delivery for today.
Good thing I don't have anything planned....
I called up Fedex and the guy said the driver never even came down my street! They are rescheduling the delivery for today.
Good thing I don't have anything planned....
netnothing
macrumors 68040
Well Live Free or Die here in New Hampshire....FedEx just dropped off my copy!
Woohoo....off to install!
-Kevin
Woohoo....off to install!
-Kevin