FaceTime Not Working for Many iOS 6 Users

[charlituna]

Causing a brief outage in only iOS 6 and OSX 10.8 sounds like a great way to boost the iOS 7 and Mavericks adoption rate. Just sayin...

I doubt they intentionally caused it.

The article notes that 6.1.6 is fine but not a way earlier version. One key thing with 6.1.6 was that it repaired that serious SSL bug. A bug that might be in that older version. It's possible that not patching that bug is the real issue. Or simply some other bug that wasn't fixed by upgrading along the way that might be fine if you had any other 6.1 version

 

[BvizioN]

All am I saying is that IF Apple cut FaceTime on iOS 6 just to force people upgrade to iOS 7, then Apple is greedy. Why? People who with older devices that cannot run iOS 7 will need to purchase new devices.

That is your answer, the IF. It is a big IF. News is that face time is malfunctioning on iOS 6 which could be a temporary issue and conspiracy theories are flying all over. Got to love this site!!

Yes, if Apple did that purposely (very very much doubt it) then you can rightly whine all you want about it.

 

[charlituna]

Thanks for your input, I hadn't noticed this before. Yep, it all just works, 100% of the time. As every Apple product ever has -- people never encounter issues with technological devices. There have never been problems, and this is the first. Ever.

The implication that Apple claims they never have issues is a total misquote of the quote. They never made that claim. The comment is about ease of setup and use.

And as noted in the article someone using 6.0.1 is having issues but someone on 6.1.6 is not. So the issue is less likely something Apple did and simply user fail by not updating their software.

I get that some folks don't like to do the big changes but for heavens sake once you do commit, run the smaller updates at least

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What's the big deal with updating to iOS 7? If your device supports it update!

• It's ugly
• those new colors are stupid.
• It's looks like a toy,
• I hate change

Did I miss anything.

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I can confirm, FaceTime is no longer working on my dad's iPad 2 which is running iOS 6.0. FaceTime fails to connect when trying to make a call to a device running iOS 7/Mavericks or when receiving a call from such devices ...

If it is literally running 6.0 then the lack of updates, especially the SSL one, could be the issue.

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When did Apple use that phrase?

Your question should be when did Apple ever use that phrase in the context of saying their stuff never has any issues.

Because they have said it but not in the way that folks like to claim.

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Image

A single out of context screen shot does not an argument make. Show up what he was saying when he said it. Easy money he wasn't saying "you know all those viruses and bugs that windows computers have, you don't have to worry about those with your Apple stuff. We are perfect, we have no flaws. Our stuff never breaks. It just works."

What you will find is tons of times that phrase has come up in the context of not having to do a ton of steps to set something up, make something work with something else. You just do what you need to do.

 

[bawbac]

Blimey, I really thought that was a common sense! You need someone to tell you that the car you drive will become obsolete after years of usage, same as your refrigerator, washing machine, or even yourself and everyone else around you? Yes, maybe such information is needed for the 21'st century people who would not make 2 steps without falling if there are no warning signs around.

People have no issues or gripes with cars or appliances becoming obsolete but that usually takes 10, 20 or sometimes 30 years!
Not 4 years !!!

 

[charlituna]

Well, it might be me then... ever since I went over to iOS 7, when I go to iCloud.com, I don't see my photostreams at all. Perhaps it's a setting?

Btw... why would it be a setting? Shouldn't it "just work?"

Not having a feature you think should be there isn't the same as not working. At no time has Apple ever said you could go to your iCloud and see your photostream, because you can't. They haven't made it possible.

 

[Parasprite]

People have no issues or gripes with cars or appliances becoming obsolete but that usually takes 10, 20 or sometimes 30 years!
Not 4 years !!!

Cars or appliances also haven't changed a whole lot in comparison (cars more so than microwaves).

 

[BvizioN]

People have no issues or gripes with cars or appliances becoming obsolete but that usually takes 10, 20 or sometimes 30 years!
Not 4 years !!!

Yeah, well.... that's because they are different things! Mobile phones are not expected to be used that long!
You see anyone on the streets using any of these below? 20 and 10 year old phones. I didn't think so!
By all means you can still use them if you want. But is the type of technology that is changing faster then most other things and you can either keep up with it or stay behind.

In the other hand... how much have cars changed on the last decades?

 

[MarieChico]

We have iOS7 and FaceTime STILL won't work!

getting frustrated! We have 5 devices, 3 of which are running ios7 and 2 with ios6, NONE of them can FaceTime!!!! Apple told me yesterday that it would be fixed today…NOT

 

[0098386]

What's the big deal with updating to iOS 7? If your device supports it update!

One of my friends doesn't want to update because some of the games he plays don't work on iOS 7. I guess that would be a big deal.

 

[Dave.UK]

Yes, lots of devices like original iPhone, iPhone 3G and 3GS, and original iPad with iPod touch 4 gen or earlier. I am not sure about the iPod 4 gen reasons of why not being supported (my guess is hardware limitations) but com on.... you surely must not expect devices like original iPhone, iP 3G or 3GS to run iOS 7? Or the original iPad? I refuse to believe anyone is that naive!!

To be quite fair, Apple devices are the most supported I know when it comes to updates. I still see people using iPhone 3G and 3G's, never mind the newer ones.

All Apple seems to care about is being able to say "The last 4 generations of iPhone will be able to run the latest version of ios" Even if that software upgrade dosent have the latest features and/or leaves the handset running slower then it did originally.

They may not do the latest and the greatest but they still do what they did when they were bought.

So do all the older Android devices that dont receive the latest software - that dosent stop people on here belittling them though because of that.

There are so many double standards on here!

 

[charlituna]

Yes....I'm aware. When was that "it just works" phrase said.....2007? Perhaps things were a bit different back then.

The phrase dates back to NeXT and even then was never about products being issue free

 

[charlituna]

As long as you don't buy Apple it is surprisingly easy. And cheaper. Apple need to shape up with their software support, because the rest of the industry is much better at it.

There is a difference between being **** at something and certain groups of users not likely a company's decisions.

From what I can tell the majority of the time that someone, especially around here, says that Apple sucks at software support what they really mean is that they disagree with apple's decision not to include a feature, continue updating an old version etc.

Apple gives this stuff away for free. Don't see Microsoft doing that ( unless you enjoy tons of adware with your 'trial').

I would challenge anyone that thinks Apple is crap at whatever to go do it yourself. Make that perfect cloud service, make that perfect phone software. Go on, can't be that hard. Just remember that it can't have a single bug or be missing anything at someone might want or it sucks and you are stupid.

 

[MisakixMikasa]

Yeah, well.... that's because they are different things! Mobile phones are not expected to be used that long!
You see anyone on the streets using any of these below? 20 and 10 year old phones. I didn't think so!
By all means you can still use them if you want. But is the type of technology that is changing faster then most other things and you can either keep up with it or stay behind.

In the other hand... how much have cars changed on the last decades?

My father still carrying his old BlackBerry bold...it still works just fine for him.... My roommate just switch to smartphone after carrying old Nokia for many many years

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All Apple seems to care about is being able to say "The last 4 generations of iPhone will be able to run the latest version of ios" Even if that software upgrade dosent have the latest features and/or leaves the handset running slower then it did originally.



So do all the older Android devices that dont receive the latest software - that dosent stop people on here belittling them though because of that.

There are so many double standards on here!

Google literarily updates all its apps in their store... Google hangout, Google Camera, Play Store... No you do not need latest and greatest OS to enjoy updated software. On other hand, you need update the entire OS to enjoy he updated apps. Two different approaches

 

[Dave.UK]

There is a difference between being **** at something and certain groups of users not likely a company's decisions.

From what I can tell the majority of the time that someone, especially around here, says that Apple sucks at software support what they really mean is that they disagree with apple's decision not to include a feature, continue updating an old version etc.

Apple gives this stuff away for free. Don't see Microsoft doing that ( unless you enjoy tons of adware with your 'trial').

I would challenge anyone that thinks Apple is crap at whatever to go do it yourself. Make that perfect cloud service, make that perfect phone software. Go on, can't be that hard. Just remember that it can't have a single bug or be missing anything at someone might want or it sucks and you are stupid.

Microsoft gave a free update to Windows 8.1 from Windows 8.

Android updates for free, Windows phone updates for free - I cant see what your point is.

 

[bawbac]

Yeah, well.... that's because they are different things! Mobile phones are not expected to be used that long!
You see anyone on the streets using any of these below? 20 and 10 year old phones. I didn't think so!
By all means you can still use them if you want. But is the type of technology that is changing faster then most other things and you can either keep up with it or stay behind.

In the other hand... how much have cars changed on the last decades?

Where did you get the information that mobile phones have an expected use duration?
If the cell sites support them, I'm sure old phones are in use.
Some people just need a phone, not a mobile computer.

 

[BvizioN]

So do all the older Android devices that dont receive the latest software - that dosent stop people on here belittling them though because of that.

There are so many double standards on here!

You are not for real, are you? So....not receiving anything at all and receiving most or at least half of it are the same thing? Give me a break!

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My father still carrying his old BlackBerry bold...it still works just fine for him.... My roommate just switch to smartphone after carrying old Nokia for many many years

Perfect! So what is stoping you from doing the same? Simply just keep ignoring the latest and the greatest and you will be fine.

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Where did you get the information that mobile phones have an expected use duration?
If the cell sites support them, I'm sure old phones are in use.
Some people just need a phone, not a mobile computer.

Based on real world and real life. If people did want to use a mobile phone for decades, wouldn't you think that we would see them going around with them super sized bricks with a half of meter arial? Oh... I get it. They were forced to dump them and buy a better ones! Welcome to the human nature.

 

[Dave.UK]

You are not for real, are you? So....not receiving anything at all and receiving most or at least half of it are the same thing? Give me a break!

Receive no update - Phone works the same as when you purchased it at the same speed.

Receive update - Phone has limited new features and runs slower.

I know what option I would prefer if I had an iPhone 4.

 

[makitango]

What's the big deal with updating to iOS 7? If your device supports it update!

If my GF's body supports giving birth to children, better put some babies in her belly!

 

[BvizioN]

Receive update - Phone has limited new features and runs slower.

I know what option I would prefer if I had an iPhone 4.

I am curious, do you have an iPhone 4 or are you talking what you have heard or read on the internet! I have one (used mostly for work) and after 7.1 I don't notice any difference on the term of smoothness compare to iOS 6, apart from the bad battery life, problem that existed prior iOS 7.

 

[bbbb4b]

The only devices eligible for 6.1.6 are the iPhone 3gs and the iPod touch 4th generation. So it's not an option for many of the people still using iOS 6.

I wasn't aware of that. Yet, that doesn't address my actual point; Why would someone not be running the latest applicable update of whatever OS version they are using?

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Justifiable reason, personal preference.

Why not 6.1.6? Only Mr. Cook knows why Apple can write the SSL bug for iPad but not the patch, 6.1.6 for iPad.

Mr. Cook in an interesting character. He knows we can be forced to purchase new hardware. Does he know Apple is not the only game in town?

Would you like to try again with a coherent answer?

 

[bawbac]

Based on real world and real life. If people did want to use a mobile phone for decades, wouldn't you think that we would see them going around with them super sized bricks with a half of meter arial? Oh... I get it. They were forced to dump them and buy a better ones! Welcome to the human nature.

I see excuses, not answers.
In your mind, people should upgrade frequently if they want to use a mobile phone. If they don't, they shouldn't complain or move to a 3rd world country.

 

[kokhean]

I am curious, do you have an iPhone 4 or are you talking what you have heard or read on the internet! I have one (used mostly for work) and after 7.1 I don't notice any difference on the term of smoothness compare to iOS 6, apart from the bad battery life, problem that existed prior iOS 7.

I've started using iOS 3.1.3 on an iPhone 3GS. I'm very, very used to smoothness on iOS devices.

All iPads including the iPad Air on iOS 7 stutters and lags. Same goes for the iPhone 4. The iPhone 4S is smooth, but it lags. Apps close themselves more often in the background. It feels like iOS 7 is really made for the iPhone 5 and 5s. That shouldn't be surprising, because iOS 7 has poorer memory management on legacy devices.

Yes, iOS 7.1 fixed the stutter on the iPhone 4, but try to compare your iPhone 4 to another iPhone 4 on iOS 6, with daily usage activities and tell me that you do not feel a difference in terms of memory management.

 

[diddl14]

Apple has updated their FaceTime support document yesterday (April 17th). It now starts with:

"1. Update both devices (your device and your friend's device) to the latest version of iOS."​

Sounds like iOS 6 (except 6.1.6?) and possibly any (jailbroken) iOS 7.0 devices are simply no longer supported...

http://support.apple.com/kb/ts3367

 

[7thson]

I wasn't aware of that. Yet, that doesn't address my actual point; Why would someone not be running the latest applicable update of whatever OS version they are using?


My reason for still using it on my iPad mini is that I just like it. I know I have to use iOS 7 at some point (in fact i do on my 4s) whether I update on my mini or upgrade to a newer iPad. Either way, there will be no turning back and I will embrace the change. However, I am nostalgic and enjoy the skeomorphism of iOS 6, so I'm milking it for as long as I can. Also, I've played with a few iOS 7 minis at the store and just didn't see features that made me want to toss aside aesthetics in favor of function.

TLDR: I'm happy with it, for now.

 

[BvizioN]

I see excuses, not answers.
In your mind, people should upgrade frequently if they want to use a mobile phone. If they don't, they shouldn't complain or move to a 3rd world country.

Oh dear good, this is boring discussion! There are certain things that become obsolete sooner then some others, depending on the category and how fast that category is changing, and I have you guys comparing the life expectancy of cars for which people pay from tens of thousands of $ to even hundreds of thousands of $ with what? Mobile phones!! Just LOL

And again NO. People should not upgrade frequently if they want to use mobile phones. I can still use a Motorola brick from last decade if I wanted to. People DO upgrade because they want to use the latest and the greatest tech. Jesus, I thought it was no brainer!! A software update is never going to guarantee you get on your older device all the things that you get on the newer more powerful/advanced device. I seriously don't know why you guys have problem on understanding this.