(...)Obviously this is not the norm for everyone else. Sorry to hear that. If that was me, I'd definitely ship everything to the store.
Precisely for that reason I expect any supplier to at least provide a choice of shipping providers. It doesn't cost them anything.
Shipping to the store was actually what I wanted to do since they typically deliver at home during working hours, and when they claimed they couldn't find the mall. The biggest one in town.
(...)and you're responsible for the burden of proof which Only makes sense, they'll cover their faults. Every time. They wouldn't be in business if they didn't
Try proving their online software was at fault. Good luck. Even them have a disclaimer saying they are not responsible for malfunctions.
(...)there's the chance a bad employee reflects bad on the company. Big time, extremely successful and VERY reliable shipping service doesn't get this way by displaying the type of behavior you're speaking of consistently
As a consumer, I want choice. Never any problems with transborder USPS or Purolator, or FedEx, for that matter. As I say, better to have a package late in an easy-to-drive-to place than having to argue over the phone for hours to get things done as they should have been, or no package at all. Would avoid DHL out of practicality since their only depot is 30 min drive or 1hr bus from home. FedEx is ok to receive packages, but a pain when something needs to be sent back: you'll basically spend more time filling in the paperworks than it takes for the package to reach its destination

The last time a computer I had had to be sent back, they wanted, among others, the countries of origin of each single part, with their FCC IDs.
I can't believe a single employee would be responsible for all that ****. I may be a statistical exception, but so many problems over many years ordering various parts from various places speak from themselves. Only when I had a failed MacBook replaced I was always on Apple's back to keep track of the UPS-sent package. They took care of problems that happened. Of course I would be more willing to accept them as a carrier if Apple provided a a way to ship in-store, which they don't.
Fake photo. They aren't going to leave a few thousand shipment on a doorstep, they require a signature. I get the point though.
You don't know how carefree they can be. Sometimes I got damaged or late package in regular mail, but nothing as serious as UPS-sent ones (including a package "mysteriously" disappearing 25km from its destination, or saying they couldn't find a 250lb, 14ft-long carpet sent in 3 days service).