Customer First Name : XXXX
Customer Last Name : XXXX
email :
XXX@XXX.XXX
Web Order # : M1234567890
Support Subject : Songs
Sub Issue : Sounds bad
Comments : iTunes Account Name: Not provided
Platform : Mac OS X 10.4
Song Name : Rockie Lynne: Red, White and Blue
Error Code :
Other Error :
Location : Specific time 0:31 (min:sec)
Comments:
The song mentioned above stops playing at approximately the 31st second when played on an iPod (both my iPod photo 40GB and my iPod shuffle 512MB).
It played OK on both iTunes on my iBook and PC.
I've tried unauthorize, reauthorize my iTunes, I've also tried deleting the song from my iPods and reloading it. I've also tried resetting the iPods. None of them worked.
The only thing I've not tried is "restoring the iPod". Since it occured on both my iPods, I don't think restoring will help.
Thanks.
TrackID: 1234567890