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I'm a recent switcher and this is driving me insane. I NEVER had this many problems with a Windows machine in the past 10 years. After 2 calls to Applecare, Apple won't acknowledge the problem because I can't recreate it on the phone. I think having to send in my brand new machine for repair is unacceptable. I'd be more than willing to swap out my 24" machine at the local Apple store with a working unit.

Go for it!
 
There is no proof.

Um, actually I did. When scores of people were denying up and down that it could be a hardware issue and insisted it was software related, I stated I believed it to be a hardware issue, and I was right.

There is no proof that you were right. While I had those screen-freeze problems when I first bought my iMac (aluminum 24" 2.8Ghz) I no longer have them. The only difference is that I upgraded to Leopard. Before and now my GPU temperatures averaged around 60˚C which is well below their rated maximum of 90˚C.

Again, there is no proof that this problem is at all thermally related.
 
Running iStat pro, (Widget) what temperature is the CPU and GPU diode running at? Normal would be approx 100º CPU and slightly higher for GPU diode.

I would say that you are having a heat problem yourself. My aluminum iMac is only running at 60˚C using iStat Menu and iStat Nano and I still had the screen-freeze problem before Leopard... but not since.
 
I have a feeling that this problem is hardware-specific, but actually due to firmware and not heat, and Apple should look into applying a similar update to the iMacs that disables DPM.

this might be the case with some people,i dont know
what i do know is that ive had my mac pro with radeon x1900 AND an imac for over 2 years. they BOTH worked almost flawlessly for that whole period with tiger. i really barely had any trouble at all and never a single 'artifact' problem

i installed leopard the day it came out and had graphics bugs within the 1st hour on the mac pro and within a day on the imac,which i use less so i noticed the problem later

now go look @ :apple: boards and see the same story thousands of times.the chances of this being a coincidence for me alone having both macs fail the day of leopard is next to nonexistent.the chance of it happening to so many others at the same time just after installing leopard is impossible.and like i said all of the mac friends i have with mac pros and x1900s saw the bugs right away too just after installing leopard.

of course there are faulty graphic cards and bad 'apples' so to speak.thats a given with any computer type.and while some people here may have a hardware fault,i can say without a doubt that mine isnt. there is DEFINITELY SOMETHING WRONG WITH LEOPARD AND MANY GRAPHICS CARDS OR THE WHOLE GRAPHIC CODE IN GENERAL!
 
Same issue with me. Bought my iMac on Aug 9th, never had a problem until they started to release firmware "fixes". Two days ago did an Archive and Install, did not download 1.1 or 1.2, couldn't anyways Apple removed them because they are clearly bad.

No problems or freeze issues with my current firmware which is .

EFI Driver Version: 01.00.207

Appears to me users with EFI Driver Version xx.xx.212 are the ones having most of the issues. I have yet to see anyone report problems using 207.

Based only on my own experience with this issue and the fact 1.2 just made things worse tells me this is firmware related.

Also has anyone noticed that when you boot into Windows and go into device managers your imac video card shows as a 2600xt not a 2600pro. If that doesn't scream driver issue I don't know what does.

I have EFI version xx.xx.212 and don't have any problems (yet). Also my graphic driver doesn't indicate XT or Pro, should it?
 
I was planning on buying a 24"imac for my wife. After looking at them in the stores, I quickly fell in love with the screen. My question is, is there anway to guess what percentage of the systems are experiencing this problem? Am I just over thinking this purchase b/c of the posts here? Also, has apple publically admitted a flaw exists? It is amazing to me that a company of their high standards released a product that sometimes crashes like this. On a serious note, where is the quality control?


Someone please reaffirm that these are small isolated reports. I really want to have more confidence before I buy. Thanks
 
Is it common for other people getting the freezing to be using bluetooth?

I have my 802.11 shut off, so I don't think that is interfering. I will go back to wired keyboard/mouse and report back.

Wow, a couple hours later with USB keyboard/mouse and no crash. Anyone else with the freezing problem have BlueTooth enabled? BTW, I shut it off from System Preferences -> BlueTooth -> BlueTooth Power. Looking good for me!
 
Very Interesting and would explain a lot.

That article is from August 1st. Doubt if any defective parts have been in the channels for the last few months.

I was planning on buying a 24"imac for my wife. After looking at them in the stores, I quickly fell in love with the screen. My question is, is there anway to guess what percentage of the systems are experiencing this problem? Am I just over thinking this purchase b/c of the posts here? Also, has apple publically admitted a flaw exists? It is amazing to me that a company of their high standards released a product that sometimes crashes like this. On a serious note, where is the quality control?

Someone please reaffirm that these are small isolated reports. I really want to have more confidence before I buy. Thanks

No one knows and Apple isn't saying. Apple admitted on Oct 4th (via MacWorld) that some iMacs were freezing and that they were working on a fix that would be out "most likely before the end of the month". That fix came on November 2 and didn't fix everyone's problems (most?). In fact it broke things for Tiger users and was subsequently pulled.

Wow, a couple hours later with USB keyboard/mouse and no crash. Anyone else with the freezing problem have BlueTooth enabled? BTW, I shut it off from System Preferences -> BlueTooth -> BlueTooth Power. Looking good for me!

Bluetooth on mine is inactive and it still freezes.
 
They cite one user who had their video chipset replaced on their iMac who found that the problems had disappeared.

It could also mean that that particular chip or batch of chips had a defect, not necessarly a heat issue. But anything is possible.
 
If anyone is having overheating issues, try getting some airflow around the computer. Get that clutter out from underneath the machine and pull it a couple inches away from the wall. Then buy Leopard or wait for the next Tiger update to see if your problems don't go away.

I like how this guy's solution to a problem in an Apple product is to buy more Apple products.
 
I'm all for Apple's minimalist design philosophy, but this is a good example of possibly sacrificing function for form. Yes, "thinner is better" in Apple's eyes, but at what cost? Do desktops really need to be as thin as possible? Personally, it wouldn't bother me at all if the iMac was half an inch thicker in order to better offset any overheating issues which could have adverse effects such as this.

A thin machine is great, but only if it works properly. :cool:

That I have to agree with. To me having a thin machine is not as important as stability.
 
I'm all for Apple's minimalist design philosophy, but this is a good example of possibly sacrificing function for form. Yes, "thinner is better" in Apple's eyes, but at what cost?

Reminds me of when the MacBook Pros came out in the redesigned case and you couldn't get a DL DVD burner because the case didn't have enough vertical space inside after Apple made it thinner to fit current technology DL drives. It wasn't much thinner, but the last version of the old case you could get a DL drive. So you either had to get a G4 laptop, or wait.
 
Posted are the temps for my new Aluminum 24" iMac. The top of mine gets quite hot, but I haven't experienced any artifacts on the screen or lockups. I did have an issue with it kernel panicing on shutdown every once in a great while. Ever since I erased the hard drive and put Leopard on it, I haven't experienced that issue since. Must have been a bad OS installation from the factory which isn't an uncommon thing.

The only thing that is kind of hot on mine for the temps is the power supply. The CPU and GPU isn't as hot as I would think it would be for as hot as the case gets on the very top.

This is a brand new 24" iMac. I got it in August. Its a 2.4 GHz Intel Core 2 Duo with 3 GB DDRII RAM, ATI Radeon HD 2600 graphics (256MB).

My dad has a brand new 20" Aluminum iMac with a 2 GHz Core 2 Duo, ATI Radeon 2400 XT (128 MB) and his doesn't get hot at all. The top is just warm.
 

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A 24" iMac, being the largest, has more empty space inside it's case, temperatures wouldn't reach as high in it as they would in a 20".
 
A 24" iMac, being the largest, has more empty space inside it's case, temperatures wouldn't reach as high in it as they would in a 20".
What kind of logic is that? think! it takes more power and heat to run a 24" display then a 20 thats why the 24" is burning near 300 watts at max vs the 20's 200.
 
They should have gone with nVidia cards and not "underclocked" ATI parts.

Agreed. But they also may have skimped on the thermal paste for the video card's heat sink.....I recall some company doing that and it fried some of the video cards, the fix was to add more thermal paste.
 
Funny, I didnt realise the freezes were UI hangs with the mouse-pointer still moving. XD

My G5 started doing this *occasionally* since the leopard upgrade, and I'm using a flashed ATI 9800 Pro.. Haha. It doesn't happen when graphically intense things are happening though so I'm assuming its completely unrelated.. Maybe ATI drivers do need more work, or maybe mine is USB related (all my issues in the past have been).. Interesting.
 
What kind of logic is that? think! it takes more power and heat to run a 24" display then a 20 thats why the 24" is burning near 300 watts at max vs the 20's 200.
The display itself is larger, but the rest of the components aren't. Just because the display is using much more power doesn't mean the heat output is proportionally higher. Remember that we're talking about an LCD screen, too. They don't generate nearly as much heat as CRT displays do. The motherboard and graphics card are the same physical dimensions. This is basic computer building, you'll get better airflow in a larger case because everything isn't cramped in such a small space. Hence heat wont be such an issue.

Remember about past cooling issues in 15" Powerbooks, but the 17" monsters weren't having as many issues. Many sites pointed out exactly what I'm saying, the 17"ers didn't have as much trouble because the components were not as cramped inside as in the 15" models.
 
USB Problem or software bug

My 24" iMac has been ok (1 freeze only in iPhoto), but my friend's identical machine has had more freezes (both are on 10.4). My friend was able to recover from the freeze (locked mouse) be unplugging the keyboard/mouse and plugging them in the other USB port. No problems since. His freezes started around the first software update.
 
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