Why would they trust Samsung in the first place?
I don't know, but Samsung offered a deeper discount if they chose to buy Samsung again.
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Galaxy S8 Preorders Were Samsung's 'Best Ever'
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Why would they trust Samsung in the first place?
I don't know, but Samsung offered a deeper discount if they chose to buy Samsung again.
Idk probably the same reason Apple fans still trust Apple after the whole bending fiasco. There's also atennagate, touch disease, iOS 8, the Apple maps debacle, the iOS update that pretty much killed your cellular connection, ect. Both Apple and Samsung have screwed up before. The important thing is learning from said mistakes. Apple did with the bending issue and Samsung did with the battery issue
Samsung supplies OLED displays for the entire Android ecosystem. There are no supply issues. This is an artifical constraint created by Apple similar to how they take down their store every year as if it takes that long to add a listing to it
Dex turns my phone into a computer. 3DT is a right click menu
Easy. They make the best hardware and phones in the business. Every company including Apple encounters a bump in the road in its lifecycle
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Dont forget Hissgate and Error53 where they were forced to pull back their update where they tried to monopolise iPhone repairs
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I guess because when they had a problematic device that caught fire recalled all the devices and issued refunds.
When Apple had issues with iPhone 4 and the antennagate - they told customers they are holding it wrong and they gave free case.
When Apple launched Black iPhone 5 that peeled off - they said it's natural wear and tear
When Apple launched iPhone 6 Plus - it bented too easily. Apple said don't put it in your back pocket
When Apple launched iPhone 7 Jet Black they said it scratches easily, get a case - At least they warned us!
Not being ironic - but who did you think responded better? Apple or Samsung?
Samsung is not the only manufacturer of oled panels and you don't know if there are supply issues or not. Apple suppliers have to supply 60 to 80 million components to apple so they can start manufacturing. That's more phones than Samsung sells in 6 months. (sic)
If you call that thing a computer. I use my macbook air or windows laptop or sp4 in the middle of desert and get the job done, while you're trying to figure out how to hook Dex up in your car. Dex concept has been there, done that, and, like the previous attempts, this is a non-starter.
Try using windows without a right click.
Except for apple, which makes better hardware, imo. You can disagree, but I buy what I believe is best for me as this is all subjective anyway.
True, can't argue with that.
At least you weren't put in the position of getting yourself caught on fire or burning down your car o r being banned from aircraft. I'll take error 53 over that anyday.
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None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
Just actually physically clapped eye on this phone, (along wit the Huawei P10). Whilst I won’t be buying either I have to say, It’s Ri. Di. Cu. Lous. far nice than my iPhone7.
I swiped the display and it was ever so slightly jerky though.
I’ve got an Otterbox case and the S8 handset without a case was the same size as my iP7 in its case but with a screen that seemed twice as big and twice as bright.
The screen has to be the killer feature as far as Samsung are concerned.
I swiped the display and it was ever so slightly jerky though.
I’ve got an Otterbox case and the S8 handset without a case was the same size as my iP7 in its case but with a screen that seemed twice as big and twice as bright.
The screen has to be the killer feature as far as Samsung are concerned.
Samsung is not the only manufacturer of oled panels and you don't know if there are supply issues or not. Apple suppliers have to supply 60 to 80 million components to apple so they can start manufacturing. That's more phones than Samsung sells in 6 months. (sic)
If you call that thing a computer. I use my macbook air or windows laptop or sp4 in the middle of desert and get the job done, while you're trying to figure out how to hook Dex up in your car. Dex concept has been there, done that, and, like the previous attempts, this is a non-starter.
Try using windows without a right click.
Except for apple, which makes better hardware, imo. You can disagree, but I buy what I believe is best for me as this is all subjective anyway.
True, can't argue with that.
At least you weren't put in the position of getting yourself caught on fire or burning down your car o r being banned from aircraft. I'll take error 53 over that anyday.
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None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
Hello great defender of all things apple. Will you ever allow others to have their own opinions as well without you forcing your apple pride upon them??? You are welcome to share your opinions but you have continuously showed your discontent with Samsung products. I view it as overall unconscious jealousy.
But those situations are quite different. Samsung sold a phone that could explode or catch fire and was life threathening, instead of functional problems. And they did that twice! After a recall they released it again, and the problem still wasn' t solved, so they did another recall, and then cancelled the note 7.
This is in an entirely different league than bending or touch disease.
How convenient to not mention that Samsung's battery issues could put life, property and aircraft in jeopardy.
Now the the proper objective context is established, I will state that no issue that Apple has had quite match the severity of Samsung's battery problems, and Samsung got two chances to correct their errors, but still could not.
Having said that Apple has had it's share of issues for which Apple responded poorly.
Now back to the awesome things that were being spewed, which prove the awesomeness.
Apple have had battery issues also, there’s even a MacRumors post about it. I work in an industry where we use Li ion, Ni Cad and VRLA. Seen significant fires from all manufacturers. They’ve ALL sold devices that could and have catch fire.
The second attempt was a bad mistake on their part but it shouldn't really have happened at all.
So now we're into discussing the poster instead of the content of the posts? So I'll play along. Hello back great defender of all things Samsung. This is a discussion forum and people are allowed to have their own opinions. I notice you didn't single anyone else out.Hello great defender of all things apple. Will you ever allow others to have their own opinions as well without you forcing your apple pride upon them??? You are welcome to share your opinions but you have continuously showed your discontent with Samsung products. I view it as overall unconscious jealousy.
I notice you continuously showed your discontent with Apple products. I view it as overall unconscious jealousy.
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None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.[/QUOTE]
You are right. Samsung swapped devices and then gave refunds. So they recognized the problem (how could they not?) and respected the customer.
Apple recognized the problems but didn't do a recall. They offered band aids. In the case of iPhone 6 - the solution was simple. Buy an iPhone 6S.
So who respects customers more? Apple or Samsung?
None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
[/QUOTE]You are right. Samsung swapped devices and then gave refunds. So they recognized the problem (how could they not?) and respected the customer.
Apple recognized the problems but didn't do a recall. They offered band aids. In the case of iPhone 6 - the solution was simple. Buy an iPhone 6S.
So who respects customers more? Apple or Samsung?
That's true. There are rumors that only one new iPhone will have OLED because of supply issues, and the rest will stick with LCD until more factories can come online next year.
Samsung alone makes more than 300 million AMOLED displays a year.
But only about nine million flexible displays each month, mostly for its Edge devices.
Thus the rumors that Samsung will build a new factory just to supply Apple.
I must be missing some comedy context here. Samsung sells over 75 million smartphones a quarter. Plus regular phones.
None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
Apple has had plenty of fire and shock hazard recalls in the past... many of which took years to occur... and some came only begrudgingly after class actions forced Apple to do something.
That's what people are talking about: the difference between Samsung taking responsibility and a huge monetary hit fairly quickly, versus the usual Apple way of handling problems by ignoring them or blaming users, and/or taking their time to acknowledge they even exist.
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You're correct in the way the op was worded, should have had the word "flagship" in there.
Still none of them like the note 7, whether one believes the entirety of the situation was justified or not. It is what it is. If one digs deep enough and goes back far enough all manufacturers have had issues with some product or another. Samsung had no choice, all it would have taken is one dead person from a note 7.
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None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
You are right. Samsung swapped devices and then gave refunds. So they recognized the problem (how could they not?) and respected the customer.
Apple recognized the problems but didn't do a recall. They offered band aids. In the case of iPhone 6 - the solution was simple. Buy an iPhone 6S.
So who respects customers more? Apple or Samsung?[/QUOTE]
Apple, because samsung did it wrong twice with the note 7, they didn' t return the money until the second time they got it wrong. So they allowed to have their customers to loose their lives twice, and then gave a refund(with a lot of waiting times before people actually got the refund).
Sorry , comparing a really dangerous hazardous situation with the less quality controll of a batch of iphone 6' s , is no comparison.
In the first case you endanger lives(twice!), the second you loose ....a working smartphone. No comparison.
And how convenient you didn't mention that apple's iPhone has a history of exploding as well. Apple also has a history of pushing out software updates that damn near brick your phone. Bottomline is both Apple and Samsung have their fair share of F ups. How they respond and if they learn from the issue is what's important
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And Apple's iPhone 4 was completely unusable if you held it a certain way. So basically that 800 dollar device that was just bought is basically useless. And apple's response? "Hey customer, I'm right and you're wrong...stop holding the phone like that" Apple also pushed out an iOS update that basically prevented many from making or receiving calls. So imagine if you're in an emergency situation and your damn phone doesn't even work? Not to mention the iPhone has had its fair share of explosions as well
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This as well. With Apple, it's pure arrogance. "Oh it's not our fault, it's the customer's fault" or "There's nothing wrong" And then after Apple's hand is forced...that's why they finally admit to an issue. Samsung handled the Note issue a hell of a lot better than Apple would have, that's for sure
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None of those apple "situations" put yourself, nearby humans, your personal property in jeopardy or had apple devices banned from aircraft. Samsung actually had two rounds with this, so I guess by the second round, they got "how to handle" the situtation right.
You are right. Samsung swapped devices and then gave refunds. So they recognized the problem (how could they not?) and respected the customer.
Apple recognized the problems but didn't do a recall. They offered band aids. In the case of iPhone 6 - the solution was simple. Buy an iPhone 6S.
So who respects customers more? Apple or Samsung?[/QUOTE]
What are you talking about? Anyone I know who had "touch disease" with a iPhone 6 got a free replacement. Not a screen replacement, but a whole new phone. For those who went 2 years with the phone and finally had the issue, yeah they should've gotten a new screen at least but that was way out of the warranty AND a small number. I've known samsung and experienced them to say NO to a 1 day out of warranty S4 that died and wouldnt turn back on. It was my mother's phone and she barely used it for anything. It just died one day, she thought the battery was dead and after two hours it wouldnt turn on so she called me. After trying everything even connecting it to my computer and trying to get it to boot, I called samsung, after 30 minutes they said the phone is dead but not covered under warranty. I escalated all the way to a manager and still nothing. Apple will replace your phone out of warranty without issues MOST of the time if you arent a jackass and the problem wasnt caused by the user. My 3GS was replaced 2 months out of its 2 year apple care warranty and the manager was like "we will just override it for him, he took great care of his phone" and I didnt even ask for a manager, the specialist did.
So, no Samsung does not respect its customers.
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What explosions that wasn't caused by users? Also all software updates were fixed within hours of them causing issues. SO if you are a normal user who FORCE UPDATED your phone the minute it came out, lost the ability to call, went to the middle of no where with a phone that wasnt working and decided you needed to "make a call", you are an idiot. You noticed your phone didnt work right away, contacted apple and within hours it was fixed.
Whereas you never get updates for your samsung phone, so nothing gets fixed or broken. So security holes exist and get bigger every day and dont ever get fixed.
GG no re
Sjeez, you really don' t get the point, comparing an iphone with antennagate to a mobile that can act as a bomb, was forbidden on airplanes, etc.
We get your point on qc at apple, and of course some things went wrong, i don' t deny that.
But having a phone catch fire /explode or having a phone that doesn' t go online is quite a different problem.
But iphones also keep exploding too...but the press didnt make a big deal (wonder why??) and Apple just keeps quiet or use their denial policy. just do a "iphone explode" and you can see quite recent cases of people reporting it. So dont think iphone is safe. No phone is safe under extreme condition usage.
Actually samsung may have over-reacted for the consumers interest. It could have done it like apple by staying quiet and see how the situations transpired.
Overreacted?
Here's the full timeline regarding the Note 7 recall:
September 23rd: Samsung is made aware of problems with Note 7 replacement units.
September 27th: Samsung issues press release with head of mobile division urging Note 7 owners to exchange their recalled phone for a replacement Note 7 device.
October 4th: Samsung was made aware of a Note 7 replacement unit catching fire in Kentucky.
October 5th: Samsung was made aware of a Note 7 replacement unit catching fire on a Southwest plane. Samsung would not confirm a Note 7 was involved in the incident. The owner of the device said he had called Samsung to let them know about the incident but they didn't care.
October 9th: AT&T and other carriers halt Note 7 replacement shipments.
October 10th: Samsung halts Note 7 production.
October 11th: Samsung discontinues the Note 7.
It took Samsung nearly three weeks to make the decision to stop Note 7 production after being made aware that the replacement units were problematic. More troubling was how mobile carriers, not Samsung, decided to end Note 7 sales due to safety concerns.
Samsung should have issued another recall to get every single Note 7 replacement unit out of circulation until it was confident that they were safe to use. All the while, communication to the public has been extremely poor.
Leadership was clearly weak, and there was little sign of Samsung being in control of the situation. It's things like this which is why Samsung has practically no credibility in my eyes.
Like I said, they should have deny it all the way like those were isolated cases. They should say they will investigate each case thoroughly and take their time with the findings (like Apple did with all the igates).
The thing is the more urgency Samsung showed, then more copy-cat cases showed up with some tom-dick trying to make their Note 7 set on fire by putting it extreme use. Remember "ibendgate" when people literally went to stores and try to bend the phone.
In this respect Apple has done better with their "thick skin" approach. Blame it on everyone else first.
Sorry, but you are not confusing fake news or alternative facts with real news, aren' t you?
Ok, so sometimes some iphone exploded because the hull was punctured , or after abusr. There never was a designer fault that made one specific iphone type to combust or something. There are some cases on the internet, but not structural , just incidental.
Do you know how many iphones have been sold? If there was an actual structural combust problem with one type of iphones or all iphones, it would have been noticed by now. There are more than 400? Million iphones being used right now.
About 2 million notes 7 were sold, and there have been a lot of reports of combustion, etc.
So 400 million(i guess a lot more) iphones sold, not one ban by aircraft carriers, 2 millions note 7 sold, and it was banned, you had to power it off before flying/banned from flights.
So please stop by saying that at least samsung did the right thing. They had to .... before people would die.
All phones explode in small numbers. However the note 7 explosions were not just a few isolated cases. The numbers were significant enough that the device was no longer safe to use as Samsung could not say with confidence that the devices were safe to use. Anyhow it's unfortunate it could happen to any phone manufacturer. It's just one of those things. It's a shame as it was a nice phone.
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