To be fair, it's not as if Apple instantly fixes issues people are having. Remember the four long years of the butterfly keyboard, just one of many many examples. Apple also nixes a lot of things that hinder their profit margin, and so on.
Basically, Apple and Google are two peas in a pod for business practices. Apple used to be "If you keep your eye on the profit, you’re going to skimp on the product. But if you focus on making really great products, then the profits will follow", and Google used to be "Do no evil." Both have been abandoned, and now both of their mantras are "The bigger the profits, the higher the stock price will be, and the bigger my CEO bonus will be."