What a ridiculous thing to say.
It is precisely because of Apple's "secrecy" and "control" that we have OS X, the iPhone, and all the other products that set Apple apart from the also-rans. It comes at a cost, that's for certain, but it's an absolute pittance compared to the alternatives.
Consumers are not slowly seeing anything of the sort that you mention, aside from the niche group of tech enhtusiasts on mac fansites that forever gripe about Apple only to have Apple prove them wrong, which in no way represent Apple's market. The very fact that Apple is recession-proof and Macbooks are flying off the shelves left and right, is evidence enough that people are waking up to the fact that MS hasn't done sweet f-ck allfor years other than push out a lame OS and churn out more Office crap, and that in fact, their entire brand screams CHEAP. Consumers are turning away from Windows at the Premium end and companies like Google will help wke them up at the lower end of the market. This isn't 1997. It's a whole different ballgame. Once Apple moved to Intel architecture and got rolling with touch technology, it was basically over for the competition in terms of being able to command high margins for garbage.
Apple leads the industry and there's absolutely no sign of them slowing down, and frankly, whatever negative press they get on tech sites on the net (which is really minor) doesn't filter down at all to the consumer level. People that fit in to the income bracket Apple is tageting are opening their wallets and opening them wide. Quarter after quarter. In fact, 18 out of the past 19 quarters.