Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Got my 2011 mbp today and I am very disappointed
- Thread starter alisiddiq
- Start date
- Sort by reaction score
Its called shipping. Bad stuff happens in shipping. Apple isn't going to give you some dented up laptop. I've spent enough money with them I know.
Agreed. I've ordered/bought Apple computers for just over 10 years now... Never once have they done something like that. And only once have I had one of the boxes damaged in shipping. The computer itself was unharmed, and it happened once over just more than 10 years. But it does happen, sadly.
But... It does. Welcome to real life. Luckily for you Apple is a company that will step up and make it right. Even if it might cause you a delay. Be thankful you arent just stuck with the one you got. THAT would be unfair.
A shipping company wudnt open the laptop and put some dirt and a couple of scratches on it. This is definitely from the factory
Lol why wud i come up with such an absurd complaint. Believe it or not thats what it had and i had to use a surface cleaner to take it off properly
Last edited by a moderator:
I don't know why you would be calling bs on this.. I posted about it a few days ago as well.. there was caked up junk around the dent in the machine I received. That said, it came via MacMall, so maybe it was a customer return from them..
Still to call someone a liar when you have no evidence that they are in fact lying.. it ridiculous.
I'd guess more posts about strange things are real than trolled.
Someone joins just to post this? He says he will just buy another power supply? Perhaps he is not telling us everything. Did he buy it new from Apple? Damage in shipping is one thing but all of the other things he is saying doesn't compute, unless someone switched the machine on him. Believe it if you want to, but I don't.
Read the post properly. Ididnt say i ll buy a new power supply. I ssid it can be easily replaced but exchanging the laptop will mean waiting another two weeks
. Anyway never mind, it was a bad idea to share my bitter experience with people who absolutely adore this company
I don't think UPS or Fed Ex did this..."There were scratches on the brick of the adapter and the magnetic bit also had some black marks which were not coming off."
Sound like factory BS to me.
I find it highly unlikely that a unit would ship with dirt on it. Computers are created in a fairly clean environment. There is less than a .01% chance that QA at apple would let a bad unit through. And if a unit was in a damaged box, then the box would be replaced at the very least. While it is sad to purchase an item and it is ruined when it gets to you, why are you saying that here? Did you create an account just to rant?
Talk to an apple employee, send it back, and I guarantee there will be none of this alleged "dirt" on the computer. Now can we close this thread and talk about something productive?
It was not a bad idea. There just happens to be all kinds of people in this forum. I feel bad for your situation and please let us know if/how Apple helps you with this mess.
If they post a photo of a box with little/minor damage, and an utterly destroyed, muddy computer inside as described, I'll eat my words. Until then, it likely didn't happen that way and something was left out, or added. Like....
...said, it didn't happen that way. A computer in that condition would never make it off the line. The way assembly works in the factory makes it absolutely impossible. Period. If one reads up on how it's done not just at Apple, but in any electronics assembly plant, that would be easily understood. I'm not saying it never arrived in that condition. But either the circumstances are exaggerated, or it wasn't ordered direct from Apple as someone else suggested, and rather was sent from a third party in said condition. Or the most likely, as happens to MANY people and is well documented, it happened one way or another in shipping. Even getting a tore up "return" is unlikely, as all items sent back to Apple are went over with a fine toothed comb, to determine their fate, if they'll be refurbished, recycled, etc.
It just sounds fishy and I am not saying on your part. I have bought several Apple laptops over the years and the packaging is always impeccable.
Mine have always arrived double boxed with crush proof corner spacers the actual product box inside a bag and all the components sealed in that clear cellophane wrapping that Apple uses. It just seems weird that it could come off a clean assembly line wrapped and sealed in the cello with dirt and dents.
I use an authorized repair/reseller whenever I have issues with an Apple product they can take in warranty repairs and usually turn things around in a day or so.
My BTO 15" came via UPS too (UK) and the outer cardboard box looked like someone had taken a machete to it and then decided to stamp on it for good measure. Luckily the box inside and my MBP were somehow unharmed. If any of the internals end up breaking due to it being tossed around then I suppose my free 3 year applecare will take care of that.
Dell makes cheap crap with no service or support. But they ship just like Apple. So no difference there. Are you saying this was a build to order from Apple? You aren't very clear on the details...which is interesting..
Courier company's handling of packages is pathetic.
The consumer needs to complain to the company's much more, then it wouldn't happen as much. People are too busy to complain about all the bad service nowadays and too forgiving to mistakes like this that's how they get away with it I guess.
There's another possibility here. That box goes through a fair number of hands.
A) At some point it was cleared by Customs. Obviously they don't look at every package, or even open every shipping container. But agents allowed to open anything they want and look at it. Some bad-apple (not to paint the entire department badly) may have taken the opportunity to give a new MBP a spin. Was the delivery later than you had expected?
B) Once off-loaded from the shipping container it would have gone through several warehouses. Any one of those places may have had a curious employee who opened the box and tried it out.
Just saying....
A) At some point it was cleared by Customs. Obviously they don't look at every package, or even open every shipping container. But agents allowed to open anything they want and look at it. Some bad-apple (not to paint the entire department badly) may have taken the opportunity to give a new MBP a spin. Was the delivery later than you had expected?
B) Once off-loaded from the shipping container it would have gone through several warehouses. Any one of those places may have had a curious employee who opened the box and tried it out.
Just saying....
Why would someone sign and accept a damaged package?
Ever heard of BS?
If you know how Apple laptop keys are made, you would know that keys will not "fall off" without actually prying force.
Ever heard of BS?
If you know how Apple laptop keys are made, you would know that keys will not "fall off" without actually prying force.
"A computer in that condition would never make it off the line. The way assembly works in the factory makes it absolutely impossible. Period."
Then how you will explain my scratches on my 2010 MBP...all was perfect till I open my back cover to replace the HD and found a big scratch...!?! ITS FACTORY BS TO MEET THE PRODUCTION NUMBERS.PERIOD. THEY GET PAYED BY THE NUMBERS.