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Growing Number of iPhone 6 and 6 Plus Devices Affected by Insidious 'Touch Disease'

Yebubbleman said:
This is why I only stick with s-cycle iPhones and recommend to others accordingly.

The iPhone 4 had antennae-gate.

The iPhone 5 had the sleep/wake button issue and easy chipping on the Black/Slate models.

The iPhone 6 and 6 Plus had issues with 128GB models and now this (as well as the iPhone 6 Plus's famous Bend-gate).

"s" no longer solely means "speed" or "mid-design internal spec bump". It also means "rock solid reliability not found in the immediately previous version of the phone".
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So given the next iPhone's probable lack of design changes, does it mean it'll be even more rock solid?
 
For those without a warranty, iFixit suggests taking an affected iPhone 6 or 6 Plus to an electronics repair shop able to replace the chips. Apple doesn't approve of third-party repairs, but it may be the only solution until the problem is officially acknowledged by the company.
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Is this good advice? Once a device has been opened by a 3rd party, Apple, if they admit this to be a problem, will refuse to reimburse or fix devices that have been opened up by a 3rd party.

So really, if there is any hope that Apple would acknowledge this down the line, the advice should be to pay Apple for the service (and get a refurb'ed unit) and hope to recover the money some time down the line.
 
Anyone else think her story about getting banned from the Apple Support forums warranted greater attention?

I've heard of this happening but not seen it put so bluntly and openly by someone with real knowledge and capability. Pisses me off that Apple do this.
 
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Mainyehc said:
Did you even bother to watch the video? A specialist who works in the field says 50% of the 6 and 6 Plus models her company services are affected by this issue. That isn't an epidemic, it's a complete flustercuck.
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So that's 50% of how many? Does this specialist service phones that aren't broken?

A statement like this demands some actual arithmetic, not just drama.
 
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I'm mad about this. My 6 Plus had this issue over a year ago when it was in warranty. I took it in and they replaced my screen. The issue returned about a week later so I went back (Now out of warranty!) they explained they would give me a screen replacement again since they had only just repaired it.

Fast forward to now and my phone is unusable. The problem is there 100% of the time and I have gone back to my iPhone 5 for daily use.

Honestly this is completely bogus and apple should be doing some sort of recall for the issue.

EDIT: I do want to mention that my phone has no scratches, dings, or anything of the sort. I hardly drop things.
 
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If you're in the UK then just asked for it to be fixed. You are covered by law for up to 6 years. The law states that if a device becomes faulty within the time it is expected to work fine (up to 6 years) then they have to fix or replace it. Whilst I doubt you could argue a 5+ year old iPhone is still "expected to work" you can certainly claim that a less than 2 year old flagship product should still work as advertised.

Apple even have reference to this law on their own website.
 
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Ive had the issue for just about a year....took my phone to Apple Store and they played stupid. Saying it was my screen and wanted me to pay for a new screen but I refused. It happens a few times a day which is annoying.
 
I wanted to chime in here as well.

My iphone 6 plus started flickering - top band and then the screen would be unresponsive to touches. There were ways to get it to work by twisting the phone etc.

I called up apple support pretty upset as the phone was almost unuseable. I was out of warranty. They did do a one time courtesy so my recommendation is to call and be persistent.

at the apple store the genius knew of this issue and knew the tricks (bending the phone) to get the phone to work.

Now get this. My replacement iphone as i was waiting for it to update instore also failed. the screen went nuts! flashing and it even had a weird bleached streak at the top. So that replacement was replaced.

Not sure what's going on with apple's QC process but having owned all previous generations this is the worst designed iphone.

Steve Job's Apple would have courtesy replacements. The Apple today will fight the class action.

Good luck everyone.
 
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Let's keep the bashing to a minimum there is probably less than a handful of companies on EARTH that stand by their product like Apple does. I cannot think of anything as expensive as an iPhone that I can walk into the store, report my problem and almost immediately, whether it be that day or a few days later walk away with a repaired or new item.
 
JamieLannister said:
I've never had to keep my original iPhone. No matter iPhone 3G, 3GS, 4, 4S, and iPhone 5 - all have been replaced once or twice and the iPhone 4 three times due to camera problems, fit and finish issues and/or some strange anomaly. Even my iPads gets replaced frequently.

But all that doesn't matter because I can open 14 apps faster than the note 7.
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The question has to be asked, is there any other company that continually sells you a lemon, do you continue to buy their stuff regardless..? At what point do you think enoughs enough?
 
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IJ Reilly said:
So shops that do nothing but repair phones are able to call this problem "incredibly common" and we're supposed to accept it as being true?

And why does the 6+ have a lower incidence of "Touch Disease?" Perchance because it's too large to carry in back pockets and isn't getting sat on as much? Nah, that's just too obvious to be true.
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This has Just. Happened. To. Me.

Yesterday was the first day of complete touch death. Of course, I got my 6 Plus right after it came out, so that still means I can only buy a new phone outright (as opposed to monthly 0% payments) unless I wait until late October. Hunting for my husband's old Galaxy S5 to use until then...
 
pegamoos said:
interested to see how this will develop!
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I believe the XboX Red Ring was caused by similar. I'm not sure if they used BGA on the XBOX 360, but the RROD was reported to be caused by soldered joints coming undone under the strain of expansion and contraction due to heat dissapation, eventually leading to the solder contacts breaking.

its unfortunate that this is happening to iPhones. First I've heard of it. Wonder how truly widespread it is.
 
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Dadioh said:
Umm. Just about every electronic product you own uses Ball Grid Array (BGA) packaging. The issue is not with BGA itself but rather the root cause is the move to RoHS which gets rid of lead in the solder. Lead solder is actually much more reliable since it is softer and can respond to multiple stretch and shrink cycles. The new leadless solder is more brittle which leads to cracking. So, in the rush to get rid of lead in solder, they have in fact created a large problem of products with failed solder joints in land fill sites.
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Yep, I misread it and did not realize they were talking about BGAs. Non-lead solder is a PITA and should never have happened. Most people don't realize that RoHS solder was responsible for IIRC at least one airplane crash and was given 5 years before it was applied in medical, monitoring, and control devices. Another case of the government increasing our costs and decreasing the reliability of our electronics without enough forethought.
 
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I've had problems with my 6+ not responding, but I just thought it was due to a lack of RAM or perhaps a slow processor. I've owned the 4, 5 and 6+ and all of them occasionally freeze up, so I can't tell the difference between it not responding to touch or just being frozen.
 
Dirtydutch said:
Let's keep the bashing to a minimum there is probably less than a handful of companies on EARTH that stand by their product like Apple does. I cannot think of anything as expensive as an iPhone that I can walk into the store, report my problem and almost immediately, whether it be that day or a few days later walk away with a repaired or new item.
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You are right, if they replace/repairs it. I think a lot of people are worried that their iPhones will not be replaced.

I had an issue with a bad Fusion Drive on an iMac that was still under warranty. Apple wouldn't replace it for almost a year until it totally broke. I had 12 days of my warranty left, and the Apple Store replaced the drive. If it happened 13 days later, who knows what would of happened.
 
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