marc55
macrumors 6502a
Not sure one guy in rMB forum exchanged 20 times
Now that's just crazy; 20 exchanges! Very hard for me to believe he had that many issues with new computers.
m
Had enough off 2017 macbook pro
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Now that's just crazy; 20 exchanges! Very hard for me to believe he had that many issues with new computers.
m
the future
macrumors 68040
6 (or even 20!) exchanges has nothing to do with missing quality control and everything to do with extreme nitpickers chasing that ever-elusive "perfection".
marc55
macrumors 6502a
So true!
raqball
macrumors 68020
For the premium price you expect less than perfection?
I guess if you purchased a new car that had a large dent in the hood you'd be happy but not me and I agree with the OP.. For the premium price Apple charges the machine should be defect free....
My .02
itsamacthing
macrumors 6502a
Got 2 2016 MBP and one had warm tone LCD (probably LG), and the next had cool tone (probably Samsung) and more detailed color. It's just luck of the draw...
Anyone know which technology they use in the panels?
I know Samsung has flooded the monitor market with their PLS LED panels. These cost a little less than IPS LED panels. But, they have slightly off-gamut issues at lower brightness levels, especially in yellow hues. Also the off axis viewing is worse.
I send back a Dell u2717 (year 2017) because of the color issue, and went to the Dell u2715 (year 2015) which has an IPS panel.
I know Samsung has flooded the monitor market with their PLS LED panels. These cost a little less than IPS LED panels. But, they have slightly off-gamut issues at lower brightness levels, especially in yellow hues. Also the off axis viewing is worse.
I send back a Dell u2717 (year 2017) because of the color issue, and went to the Dell u2715 (year 2015) which has an IPS panel.
I buy Apple products because they're far closer to "perfection" than other brands, the moment they stop I (and many others) will go somewhere else.
I'm more than a little disappointed hearing about the QC problems Apple is having as of late. I'm lucky since my MBP has been flawless, but a company with the resources that Apple has should not have QC problems of this magnitude.
the future
macrumors 68040
There is no such thing as "perfection" in mass-produced devices.
Yeah, because the display "problems" that lead some people to exchange their laptop 6 (or 20) times and quite probably only exist in their fevered imgination are equivalent to "a large dent in the hood of a new car". Facepalm.
Yeah, and you know what? They still are. Customer sat numbers of all Apple products are extremely high. Yet some individuals think they need to exchange their laptop 6 (or 20) times. I think it's quite obvious who's the one with a problem, and it's not Apple ...
Apple most certainly does not have "QC problems" above and beyond what is unavoidable in mass-produced products. Again, customer sat numbers don't lie.
No, you're not. You just made the same experience as 99% of all MBP buyers.
Again, do you have any data on that "magnitude"? No, you don't, because it's BS. Go ahead and read the quarterly numbers. Apple sells an absolutely INSANE amount of products every quarter. In relation to that, a few forum-amplified complaints are absolutely negligible.
raqball
macrumors 68020
Really? Keep telling yourself that I guess if it makes you feel better about your purchase..
Best and Worst Laptop Brands of 2017 ( https://www.laptopmag.com/articles/laptop-brand-ratings )
Apple placed 5th~!
TechZeke
macrumors 68020
Cars having nothing to do with it. These are mass produced complex pieces of machinery produced by imperfect humans. Perfection doesn't exist. These are still premium built machines. Except on a few occasions, most of the pictures I've seen on this forum would be practically unnoticeable if you weren't actively looking for them, or you would have to be constantly looking at every inch of the laptop under the magnifying glass.
Also, a large dent on a car isn't even in the same league as someone staring down every inch of their laptop trying to find imperfections under 8 different light conditions.
raqball
macrumors 68020
Funny how the Apple defenders attack what was (or should have been) an obvious overstatement to further their narrative...
Bottom line is Apple is no long in the quality bizz... They use to have excellent QC but now they are no better than any other company out there.. Computers, phone and tablets included...
Bottom line is Apple is no long in the quality bizz... They use to have excellent QC but now they are no better than any other company out there.. Computers, phone and tablets included...
TechZeke
macrumors 68020
He was talking about satisfaction numbers. The article you linked ranked the laptops according to the site's own subjective standard for each category. Apple also topped that chart for 6 straight years until this year. They even gave their reasoning: "Because of its modest review scores, expensive products and lack of ports, Apple fell all the way down to fifth place"
Hardly objective and not even about QC, even if I agree with the assessment about their prices and lack of ports.
So reacting to an overstatement is incorrect, but it's perfectly fine to use said overstatement in your argument to begin with?
raqball
macrumors 68020
LOL...
Yup because most will read and understand the intent.. If you missed it, then sorry but the point still remains that for the price Apple charges they should have better manufacturing and QC... They use to, so what happened that caused the downfall? Penny pinching on Apples part? Probably..
the future
macrumors 68040
Those are not customer sat numbers but meaningless ratings by a magazine. Nice try. Try again.
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Again, you have no data on that, zero, zilch. Your bottom line is just a feeling, and it's wrong.
lambertjohn
macrumors 68000
Totally agree with this.
raqball
macrumors 68020
So any comparison from a non Apple foaming at the mouth fan site, that does not say Apple is the best, is meaningless? LOL
Flashback to the recent Consumer Reports article on the MBP... CR was viciously attacked here as being irrelevant, Apple haters, ect until they updated their article after Apple fixed the issues. CR was then praised here.. Funny stuff!
Look I agree Apple has stellar support but the problem is that recently people have had to use that support system far more often and frequently than they did in years past..
Apple has a QC problem but why? It didn't use to be that way..
Populus
macrumors 604
Haven't you seen the dummy units they have in the Apple Stores? Those units are truly perfect! Both, iPhones and Macs. Almost every iPhone 5s and SE purchased in the last two years has a kind of moire effect on their screens when grey color represented on screen, such as the camera icon. And the Dummy units are PERFECT, perfect grays, perfect white (no yellowish tint) without the need of calibration, everything is perfect on the iPhones they have in the store.
All of this, compared by me, with my recently purchased iPhone, side by side with a dummy phone in the store. You know what happened next? 4 or 5 Apple Store employees surrounded me and started asking me if there was any problem with my iPhone. I explained them the situation, and that I was hesitant to exchanging it within my 14 trial period. And then, they took my iPhone, started to tell me how nice was my case, my wallpaper, and they saw the screen was OK. It was an awkward, embarrassing, uncomfortable situation and I ended up leaving the store without the exchange I had the right to do.
Same thing applies to Dummy MacBook pros they have in Apple Stores.
So now my question is... If Apple can make such perfect products for their Stores -and some retailers-, why cannot sell the products with this same quality?
All of this, compared by me, with my recently purchased iPhone, side by side with a dummy phone in the store. You know what happened next? 4 or 5 Apple Store employees surrounded me and started asking me if there was any problem with my iPhone. I explained them the situation, and that I was hesitant to exchanging it within my 14 trial period. And then, they took my iPhone, started to tell me how nice was my case, my wallpaper, and they saw the screen was OK. It was an awkward, embarrassing, uncomfortable situation and I ended up leaving the store without the exchange I had the right to do.
Same thing applies to Dummy MacBook pros they have in Apple Stores.
So now my question is... If Apple can make such perfect products for their Stores -and some retailers-, why cannot sell the products with this same quality?
wiffle
macrumors regular
Hm. How about something along the lines of very reproducible keyboard issues? Or do those "only exist in [our] fevered imagination" as well?
edit: while I'm in full agreement that there are cases and/or people who reach excessively in search for the "perfect" machine, there are palpable issues with some of these newer machines that are simply not justified after having paid $3k+. The circumstance is undoubtedly compounded when you have a machine that exhibits a particular issue and sure enough the ones on display at the Apple Store are free of any defects. Wouldn't you replace excessively too? Or are you content with paying the same for an "imperfect" machine?
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the future
macrumors 68040
Also, apply a little logic. We're discussing QC here, right? Any issues with that would certainly influence customer sat numbers. Ratings from magazines include all kinds of (sometimes rather random) criteria that have nothing at all to do with QC.
I'll ask you one last time: do you have ANY data to back up this claim (beyond anecdotal forum posts)?
Which part of "there is no such thing as perfection in mass-produced products" did you not understand? If you have a stuck key, Apple will help you. What's the problem again?
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WhiteWhaleHolyGrail
macrumors 6502a
I'm sorry but this is conspiratorial nonsense. I worked at an Apple Store for 6 months and have friends who still work there - no dummy or 'model' products are on show. Just regular units.
Populus
macrumors 604
Well I just speak for what I experienced, regarding iPhone SE, at my local Apple Store.
Seen with my own eyes.
wiffle
macrumors regular
I'm simply addressing your contention that some of these issues are just imaginary, when the simple matter of fact is they are not, irrespective of how big or widespread the issue is. Apple has, and will continue to offer help and service when issues like these arise. Nevertheless, I've had the same defect across 3 MBPs for my usage, and I'm fairly confident that they're not just in my head considering my colleague's exact configuration does not exhibit the problem in the exact same usage conditions.
To counter your "do you have any data" argument.. well.. on the same token do you have data to back up your incessant claim that the issue DOESN'T exist? No, as such empirical data will only ever come from Apple - and obviously ones highlighting a widespread defect will not be published for years to come (not assuming there is or not...). Taking that into consideration, we can then only rely on anecdotal accounts and customer experience, no?
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They're "Perfect" because you only see them as a display. You notice problems with products as you use them for long periods, as such as far as you know the display model is flawless.