Had enough off 2017 macbook pro

[2ilent8cho]

I'm sorry but this is conspiratorial nonsense. I worked at an Apple Store for 6 months and have friends who still work there - no dummy or 'model' products are on show. Just regular units.

Thats not true, next time you go into an Apple store check out the storage capacity of the iPhones on display... they are not models you can buy.

 

[shansoft]

Thats not true, next time you go into an Apple store check out the storage capacity of the iPhones on display... they are not models you can buy.

This*

I have know people who supplies them. They are specially made for display model that you cannot purchase anywhere. These are dedicated unit provided just for demo and cannot find anywhere in the inventory.

 

[New_Mac_Smell]

This*

I have know people who supplies them. They are specially made for display model that you cannot purchase anywhere. These are dedicated unit provided just for demo and cannot find anywhere in the inventory.

It's pretty common knowledge the phones are display models (Essentially the same but slightly different components/equipment to allow for easy tracking and OTA updates worldwide), this is incase you walk off with it so they can disable it easily...

Thread is about MacBooks. Those are normal retail units as it's a lot more unlikely you'll be able to walk off with that without someone noticing. No conspiracy theory.

 

[Seekingshred]

Among Windows machines, you can choose different brands. Here, you only have the model Apple sells you. And if that model have low quality control issues, such as defective screens, well, you are... screwed (can I say that word?) up.

So, my advice, look for a different machine. Is the 2015 MacBook Pro an alternative? Retailers are selling its last existences and now is a good moment to purchase one on sale. I just got one and, aside from one dead pixel, and the left lateral being a bit darker, the rest is pretty ok.

Regarding low quality screens, and in general, a lower quality control in Apple products, I think they are a bit obsessed with the margin of benefits (did I say it correctly?) and it is evident in some areas such as screens and other minor details. I'm sure they recycle some iPhone bodies, because I bought once an iPhone SE with marks in the aluminum. And this is unacceptable.

I totally agree with you I think its hell of a machine however given the recent disclaimer from Apple for high sierra (you need 6th gen and above) it put me off immediately. Basically you paid ~1.6K for a machine not able to handle 4K at all. But again this is not what you might need. But again is 1.6K. 🙂

 

[macintoshmac]

I totally agree with you I think its hell of a machine however given the recent disclaimer from Apple for high sierra (you need 6th gen and above) it put me off immediately. Basically you paid ~1.6K for a machine not able to handle 4K at all. But again this is not what you might need. But again is 1.6K. 🙂

Apple released iPhone 7 in 2016. It does 4K 8 bit. Apple released MacBook Pro in 2016 and it does 4K 8 bit. That's all that Apple needs to do for its own ecosystem.

Major blooper was not giving USB-C to Lightning cable along with the MacBook Pro.

But for the year 2016, all devices launched support each other perfectly.

 

[nia820]

I have a 2017 Mbp. When I first first got it, the 5,6,7,t and y key were extremely stiff. After a week they are now functioning normally like the other keys.

My guess is that these new butterfly keyboards need to be broken in. I definitely miss the old keyboard. The keys felt great right out of the box. Also thr new keyboard's brightness seems dimmer than the old keyboard.

My display seems fine. But I feel like thr hinge could be tighter, its not floppy or anything, but when I move it doesn't feel stiff.

I feel like for $1,500 apple didnt polish it enough. Its these little things are bothering me.

 

[marc55]

I still don't get how folks can come on an Apple forum, and complain how bad Apple is, say they are leaving Apple, and go on and on.

Geeze, if you don't like Apple's quality etc., just go get a Windows computer, and move on over to the Windows forums.

 

[nia820]

I still don't get how folks can come on an Apple forum, and complain how bad Apple is, say they are leaving Apple, and go on and on.

Geeze, if you don't like Apple's quality etc., just go get a Windows computer, and move on over to the Windows forums.

People have a right to vent about their issues with a high priced product they brought. Apple isn't above criticism.

I like apple products, but Apple isn't perfect and they don't make perfect laptops. No company does.

This last MBP they came out does have issues that Apple needs to address. Their biggest issue is the keyboard. It feels like a downgrade for many.

I didn't pay $1,500 + $230 tax for it to have stiff keys. The keys seem looser now but every other Mbp I've owned never had this issue. Why should I have to break in a $1500 product.

If consumers don't complain, how will companies improve on their product.

 

[TripleMoxy]

I still don't get how folks can come on an Apple forum, and complain how bad Apple is, say they are leaving Apple, and go on and on.

Geeze, if you don't like Apple's quality etc., just go get a Windows computer, and move on over to the Windows forums.

Forums are designed to offer an opportunity for people to share their thoughts, positive and negative, about any given topic or product. That way, people who are new to a topic or product can use the contributions of the people on a forum as one of the threads of information that helps them understand a particular idea or reach a decision on purchasing a product.

Forums were not designed to act as a monoculture where no dissenting views are allowed. That is the preserve of a cult.

 

[seadragon]

I still don't get how folks can come on an Apple forum, and complain how bad Apple is, say they are leaving Apple, and go on and on.

Geeze, if you don't like Apple's quality etc., just go get a Windows computer, and move on over to the Windows forums.

I don't agree with this. This advice is right up there with the "first world problem" statements that appear in threads occasionally.

Thing is... Apple is more than just a computer. It's an ecosystem. Whenever I hear someone say "just go to Windows", well its not that simple. I am heavily invested in Apple's ecosystem and I use software that runs ONLY on a Mac. Switching to Windows would be a very expensive and unpleasant experience for me.

In the Windows world, its much different. If upset with a Lenovo laptop for example, its easy to say "just buy a Dell" or such, and one can do it quite easily as all their apps will still work and OS doesn't change.

So, when Apple brings out machines like the MBP that have these QC issues, of course people that are invested in the ecosystem get upset. I know I am. I wanted so much to buy a new MBP to replace my 2010, but with all these keyboard and screen issues, I'm just not ready to part with almost 5 grand for this crappy quality. So, where does that leave me? Buy a 2 year old machine (2015 MBP) or keep waiting for the next one. Very frustrating!

I love Apple, but dang... they need to get their QC act together.

 

[Ries]

User was asking about discolouration at the edges of the screen, not an uneven tint issue.

Glad you've had plenty of other brands that haven't had the issue though, maybe go use them instead?

Unlike other manufacturers, Apple launches are shipped straight from the factory, and especially for BTO options. So the computer you receive is generally less than 48 hours old. Therefore things are still curing, that is not a myth, that is how glue and stuff works. LEDs also need warm in times to acclimatise. Nothing to do with 'cheap' productions or anything as you put it, but if you think Apple put a $100 screen in their computer then great, go buy a Surface with it's vastly more expensive components. Just remember it will have been sat in a warehouse for weeks if not months happily curing away because they don't tend to sell as well as MacBooks...

It's a myth. 100%.

The screen laminating process uses optically clear adhesives (OCA). It only cures in UV light. The screen is 100% done curing before it is even mounted in the laptop.

 

[bunnicula]

My 2015, 2016, and 2017 13" MBP's were all perfect out of the box.

m

I have owned 3 MBPs and none of them have ever been bad out of the box. I just bought my 4th MBP yesterday and I'm going to open it soon. Hoping for a perfect record over here.

 

[gooseta]

Does anyone have pictures of these screen issues? Thinking of picking up a 15" mbp soon

 

[marc55]

I don't agree with this. This advice is right up there with the "first world problem" statements that appear in threads occasionally.

Thing is... Apple is more than just a computer. It's an ecosystem. Whenever I hear someone say "just go to Windows", well its not that simple. I am heavily invested in Apple's ecosystem and I use software that runs ONLY on a Mac. Switching to Windows would be a very expensive and unpleasant experience for me.

In the Windows world, its much different. If upset with a Lenovo laptop for example, its easy to say "just buy a Dell" or such, and one can do it quite easily as all their apps will still work and OS doesn't change.

So, when Apple brings out machines like the MBP that have these QC issues, of course people that are invested in the ecosystem get upset. I know I am. I wanted so much to buy a new MBP to replace my 2010, but with all these keyboard and screen issues, I'm just not ready to part with almost 5 grand for this crappy quality. So, where does that leave me? Buy a 2 year old machine (2015 MBP) or keep waiting for the next one. Very frustrating!

I love Apple, but dang... they need to get their QC act together.

I do understand everyone has a right to voice their opinion, and I was only saying go buy windows, as they indicated they were leaving Apple.

There are some complaints about the keyboard, but to me, it's just different. I had a 2014 and 2015 MBP, and now have 2016 and 2017 MBP's, and personally, I like the new keyboards better; not as much travel/slop in them. The screens on my 2016 & 2017 are much nicer than my 2014 & 2015 were.

You and others are holding off buying a new MBP based on what I believe are a small number of complaints; we must remember there are thousands, and hundreds of thousands who own the newer MBP's and love them, but don't bother to post, so we end up seeing more negative posts. If the new MBP's were so bad, they wouldn't be selling at all.

You might want to go take a look at the newer models, as IMHO, they are really nice.
m

 

[shansoft]

I

I do understand everyone has a right to voice their opinion, and I was only saying go buy windows, as they indicated they were leaving Apple.

There are some complaints about the keyboard, but to me, it's just different. I had a 2014 and 2015 MBP, and now have 2016 and 2017 MBP's, and personally, I like the new keyboards better; not as much travel/slop in them. The screens on my 2016 & 2017 are much nicer than my 2014 & 2015 were.

You and others are holding off buying a new MBP based on what I believe are a small number of complaints; we must remember there are thousands, and hundreds of thousands who own the newer MBP's and love them, but don't bother to post, so we end up seeing more negative posts. If the new MBP's were so bad, they wouldn't be selling at all.

You might want to go take a look at the newer models, as IMHO, they are really nice.
m

Remember 2009 iMac yellow display problem? It was caught all over the news, then Apple finally admit there was a problem. But most people doesn't even care how bad the screen is and accepted it. That doesn't mean as consumer we should just suck up and take for what it is. It is the voice that make them do what's right, not just simply shut up and walk away.

For people like me who are stuck on Mac because of Apple software engineering. We got no choice....

 

[torana355]

I still don't get how folks can come on an Apple forum, and complain how bad Apple is, say they are leaving Apple, and go on and on.

Geeze, if you don't like Apple's quality etc., just go get a Windows computer, and move on over to the Windows forums.

This kind of attitude from Apple fans is why Apples QC has taken a nosedive. More people need to speak with their wallets. Did you ever stop to think that the people that post issues about Apple products on this site may actually like Apple products??

 

[lockerc18]

Today is my first full day with my new 2017 MacBook Pro (2.8GHz / 16 GB RAM / 256 GB SSD). This system has no display issues, such as broken pixels or stains or edge shadows or hues. It took me no time at all to get used to the new keyboard. I can actually type much faster and more accurately on this than on my mid-2012 keyboard. I have been surprised by how much I like the touch bar. From all the complaints about it here and elsewhere, I found that I really like it, especially the sliders for volume and such. The touchpad is huge, but I have "touch to click" set and haven't had a single cursor issue due to inadvertent clicks. The display is gorgeous, so much more than I had expected. And the performance is faaaaaast.

My only real issue with this system isn't with the system per se, it's with Time Machine. It took me most of the day to get a backup restored (using Migration Assistant from a WD NAS). Part of the problem was user error as I wasn't patient enough with the app to let it run to completion when it located sources. But once I got past that, and once it actually starting restoring, it went slowly but surely. The time estimator in it is a joke, though.

Anyway, I just wanted to say how much I am impressed with this system. I was very happy with my 2012, but this is so much more enjoyable, it's hard to believe. I am no Apple fanboy, and I know there are others who have had real issues with the system they got. All I can say is that when you ship thousands and thousands of systems, you'll get a few clunkers in the mix. But there aren't very many. Apple has done a superb job of QC with this system, as is typical from them in my experience.

YMMV, as always, but I suspect that the kind of discontent I'm reading here isn't the typical customer experience. As for me, I literally could not be happier with this system. I feel sorry for the others who aren't.

 

[SteveJUAE]

MrGuder, you are one "smart cookie". That's an interesting line of thought, but to me it seems that if a person returned it once, he might be inclined to say thrice on a forum. And with the heavy nitpicking it is also entirely possible that people will stop doing any and all work and just chase an elusive perfection they think Apple is. It's a good combination of hardware and software working together, is all. But no, we will talk about speaker grille holes being different color, shake the damn things unnaturally and talk about rattles, popping keys and what not.

So what if keys pop when hot? Unless they ssttiicckk, a pop here and there is fine, no? It might even be mildly amusing. But no, since they know they have the power to return it, they will most definitely abuse that power and blame Apple when the next one behaves exactly the same. I understand issues like uneven tint, difference between left and right sides, etc as valid. But the forum is generally a place where issues heat up and pop more than the MacBook keyboards.

This is weird your seriously suggesting that at this price and brand reputation people should be satisfied with a few little imperfections.

LOL you know don't worry about that scratch or little dent or rattle and the keys stick sometimes etc the rest is good

So after years of reading threads on the thoughtfulness of Apple and the pursuit of perfection by SJ we can now throw that all in the bin because Apple make too many laptops 🙄

Whilst I agree that particularly in the US with it's try before you buy in many shops it's may of bread a new OCD user that's costing the industry and so us a supposed $3b a year

Next your be believing like some other poster here that BTO means a little man in the far east gets up extra early just to make a new screen then FEDEX in 48hrs for assembly LOL

Theirs no smoke without fire and the new rMB/MBP are smouldering with issues that most thought were long dead

We have already seen unprecedented admissions from Apple re Mac Pro, trimming of appeal to both high and low tier users via price and/or options to suit the middle ground of jack of all trades, what's next plastic cases and no ports with annual trade-ins 😱

 

[macintoshmac]

This is weird your seriously suggesting that at this price and brand reputation people should be satisfied with a few little imperfections.

LOL you know don't worry about that scratch or little dent or rattle and the keys stick sometimes etc the rest is good

So after years of reading threads on the thoughtfulness of Apple and the pursuit of perfection by SJ we can now throw that all in the bin because Apple make too many laptops 🙄

Whilst I agree that particularly in the US with it's try before you buy in many shops it's may of bread a new OCD user that's costing the industry and so us a supposed $3b a year

Next your be believing like some other poster here that BTO means a little man in the far east gets up extra early just to make a new screen then FEDEX in 48hrs for assembly LOL

Theirs no smoke without fire and the new rMB/MBP are smouldering with issues that most thought were long dead

We have already seen unprecedented admissions from Apple re Mac Pro, trimming of appeal to both high and low tier users via price and/or options to suit the middle ground of jack of all trades, what's next plastic cases and no ports with annual trade-ins 😱

You are right. However, understand the scope within which I'm playing. I'm only talking about the huge ruckus we create over a tiny blemish on one port, over keys popping when laptop is hot, etc. Really, a couple of keys popping will disturb your peace so much? I'm sure ssttiicckky keys would literally drive you insane then. My point was this, really, in comparison only, that between a couple of pops and repeating keys, which do you consider more annoying? Just because you bought an Apple, doesn't mean it came from God.

In short, I was only saying let's not just have unreal expectations because the guy who cared that way is in the ground. So either pine away, or move away.

 

[marc55]

This kind of attitude from Apple fans is why Apples QC has taken a nosedive. More people need to speak with their wallets. Did you ever stop to think that the people that post issues about Apple products on this site may actually like Apple products??

It's not an "attitude from an Apple fan" all I was saying is if you don't like Apple's or any other manufacturer's products, that's OK, because no company can please everyone all the time. If there is a problem with a product, we should definitely voice our opinions. However, we know there are numerous instances where folks just nitpick a product to death.

However, with Apple, there seems to be an expectation of perfection to an unrealistic level. These are mass produced items, and there will be issues. There's no manufacturer who can achieve perfection 100% of of the time.

I know we pay a premium for Apple products and high expectations, but we must remember, that price includes exceptional customer service, and expenses for folks who use the system to their advantage. It also includes costs associated with folks exchanging an item 10 or 20 times seeking that elusive 100% perfection. I don't know of any other manufacturer who has the overall customer service that Apple does.

 

[raqball]

that price includes exceptional customer service, and expenses for folks who use the system to their advantage. It also includes costs associated with folks exchanging an item 10 or 20 times seeking that elusive 100% perfection. I don't know of any other manufacturer who has the overall customer service that Apple does.

I agree Apple has very good customer service as long as you are within the 14 day return window.. After that they become more ordinary. I will grant that there is an added benefit if someone lives close by an Apple store but that really only applies to iPhones. My 2013 rMBP had to be sent off for repair 4 times! None of these repairs were done in the Apple store and in each instance the turnaround time was nothin spectacular...

My Lenovo X1 Carbon has next business day on site warranty.. Apple offers nothing of the sort..

Apple has a QC issue. Sure they are mass produced but for the price, Apple should have above average QC and it does not appear as they do, in recent years at least. They use to so what changed?

 

[macintoshmac]

...They use to so what changed?

The one who was truly fanatic about such things, the one who really behaved like he owned the company, went into the ground. That's what changed.

Question today, at least any productive and meaningful one, is what to do.

 

[csurfr]

They're "Perfect" because you only see them as a display. You notice problems with products as you use them for long periods, as such as far as you know the display model is flawless.

It is my understanding (from an Apple employee) that the display machines are replaced if they exhibit ANY scratches, dings, faults, etc. In fact I noticed one that had a small nick in the corner of the display and they immediately took it off the floor and brought out a new one.

 

[SteveJUAE]

You are right. However, understand the scope within which I'm playing. I'm only talking about the huge ruckus we create over a tiny blemish on one port, over keys popping when laptop is hot, etc. Really, a couple of keys popping will disturb your peace so much? I'm sure ssttiicckky keys would literally drive you insane then. My point was this, really, in comparison only, that between a couple of pops and repeating keys, which do you consider more annoying? Just because you bought an Apple, doesn't mean it came from God.

In short, I was only saying let's not just have unreal expectations because the guy who cared that way is in the ground. So either pine away, or move away.

I understand the point your making 🙂

Apple have engineered a brand image and this has been somewhat exaggerated by fans 🙂

We have all seen the endless comments over the years of how good Apple is vs others and extreme points made on symmetry etc etc even magsafe (now gone LOL) played a significant role in why (supposedly) fans of Apple choose MAC's even before we get to OS differences and the usual virus comments 😀

Apple were the masters at cherry picking others idea's and making them better but now other OEM's have smartened up we are left with the tweaking of specs to give a placebo of bragging rights.

Given how Apple refuse to entre in to the realm of full OS 2 in 1's touch screens etc we have seen eg how MS have inspired many, even if they are not major success, it's pushing the goal posts out of Apple reach 😱

Therefore I think the fans of Apple are left with fewer brownie points now and have to resort to demanding perfection and higher support which is not achievable when your trying to close the last 2 or 3% to reach 100%

Even if SJ was resurrected I doubt he could perform any magic, true inventions and inspirational products are a rarity shiny clamshells however well built are not these days

 

[ZapNZs]

You are right. However, understand the scope within which I'm playing. I'm only talking about the huge ruckus we create over a tiny blemish on one port, over keys popping when laptop is hot, etc. Really, a couple of keys popping will disturb your peace so much? I'm sure ssttiicckky keys would literally drive you insane then. My point was this, really, in comparison only, that between a couple of pops and repeating keys, which do you consider more annoying? Just because you bought an Apple, doesn't mean it came from God.

In short, I was only saying let's not just have unreal expectations because the guy who cared that way is in the ground. So either pine away, or move away.

Having realistic expectations is a good thing IMO because expecting 100% perfection from a mass-produced product is bound to end in disappointment.

Indeed, it is easy to over-scrutinize and hold Apple to unrealistic standards. Very minor IPS bleed is a good example, and very minor wiggle room with the ports is another. The tendency for the newer keyboard design's slightly louder overall operation is arguably another.

At the same time, it's also easy to blame the victim when Apple is arguably the one at fault.

If my nTB had the key popping/clicking issue, I would be very ticked at Apple since previous MBPs did not have this issue, my Surface Pro does not have this issue, my other Apple keyboards do not have this issue, and my $180 Chromebook does not have this issue - consequently, I have to conclude that this isn't an issue a higher end system should suffer from, and not an annoyance an owner should have to deal with. More than just an annoyance, it can interfere with productivity.