Handful of Apple Vision Pro Units Develop Identical Crack in Cover Glass

[GlassFingers]

Crack-Gate

 

[Antoniosmalakia]

Statistics doesn’t work like this, we already have data from many thousands of people who do not have any issue. Having a handful of cases is well within the margin of acceptable hardware failures (covered under warranty) on a product where they have already sold hundreds of thousands of units. The data is already pointing that it is not a widespread issue. So unless suddenly hundreds of cases appear there is no reason to believe otherwise.

But of course the truth doesn’t get clicks so now we have to hear about the same 5 people with cracked AVPs on every site on the planet and make a big deal about nothing.

If we are going to talk about statistics, can we link to Apple’s official sales and return numbers on Vision Pro, please.

Kinda need those numbers to know where to start.

 

[ovrlrd]

If we are going to talk about statistics, can we link to Apple’s official sales and return numbers on Vision Pro, please.

Kinda need those numbers to know where to start.

I mean fair enough, they haven’t published official numbers yet, and so that does put a wrinkle into this. I am sure we will get some official sales numbers eventually, but you will never hear Apple talk about return numbers.

Either way the supply chain analysts are the best insight we have so far and it looks like up to 200k sold if you believe their numbers.

 

[G5isAlive]

I said it was an example how Phil “my ass we can’t innovate” Schiller handled the previous crack gate. There was no recourse as far as I’ve seen through my quick search. Anyone know otherwise?

I ask again are you equating a mold line with no consequence ever demonstrated as equal to cracked glass in the front of a headset? Because if not it’s silly quoting something from 19 years ago. No recourse needed then. Phil was right.

 

[kirk.vino]

Engadget says it happened to their review unit as well…
Kinda reminded me of the design flaw that the iPhone 6 Plus had when the frame would easily bend in back pockets. They did reinforce that frame for the 6S Plus.

 

[Born Again]

I ask again are you equating a mold line with no consequence ever demonstrated as equal to cracked glass in the front of a headset? Because if not it’s silly quoting something from 19 years ago. No recourse needed then. Phil was right.

If you clicked the link and read it there were many people who said cracks formed outside of the mold lines.

You can find many many stories about it actually….

 

[svish]

Hopefully it is not a widespread manufacturing issue. Without AppleCare, repair costs are simply too high

 

[G5isAlive]

If you clicked the link and read it there were many people who said cracks formed outside of the mold lines.

You can find many many stories about it actually….

I owned one, did you? There are lots of stories, not all are what they claim, and are not relevant to this situation.

 

[MrENGLISH]

Hopefully it is not a widespread manufacturing issue. Without AppleCare, repair costs are simply too high

Isn’t the cost of AppleCare ($499) + Discounted Glass Repair ($299) the same as Out-of-Warranty Glass Repair cost ($799)?

 

[davvid97]

Isn’t the cost of AppleCare ($499) + Discounted Glass Repair ($299) the same as Out-of-Warranty Glass Repair cost ($799)?

It is $1 cheaper with AppleCare!

 

[MAlbi]

Physics.
Or a feature.

 

[Grey Area]

Here in Germany, Apple would be the one that actually needs to proof anything in the first 6 months after purchase and offer 2 repairs before returning the money

The limit for shifting the burden of proof was actually extended to 12 months in the most recent revision. However, by law, the assumption that a problem was caused by some inherent product flaw does not apply when there was an obvious other cause. That is, you cannot return a device with obvious water damage or drop damage and blame it on the product. So in practice it may not be quite as no-questions-asked, because with broken glass Apple could blame it on customer damage, at least for a while.

 

[Thomas Davie]

i was about to purchase one... not sure about it now

Had just transferred $out of an RRSPinto my chequing account and was going to purchase today while in dialysis. damn glad I decided to check stuff online before being picked up for transport. I think I’ll wait now.

Thanks Macrumor for posting this.

Tom
A $300 deductible? F%$*, what sh$tyy Applecare coverage

 

[cardfan]

Had just transferred $out of an RRSPinto my chequing account and was going to purchase today while in dialysis. damn glad I decided to check stuff online before being picked up for transport. I think I’ll wait now.

Thanks Macrumor for posting this.

Tom
A $300 deductible? F%$*, what sh$tyy Applecare coverage

I’m with you on that. Apples response was bizarre.

 

[krull1015]

Well, that is one way not to flush out any issues. Someone has to be first.

So Zuckerberg was right all along?

How can a user prove this? Under Euro law the obligation would be with the manufacturer for the first year of the mandatory 2 years of warranty to prove that the defect or cause for it was not present at the time of purchase…
Much harder to screw consumers over

This!!! This is the ONLY issue, that Apple needs to repair something that should clearly be covered under the warranty. There is no point of impact on any of these, and the cracks are under an entire layer of plastic, so it should be covered according to Apple’s warranty (I believe one report said they got it fixed for free). For anyone who has this issue, be sure to raise hell with Apple until they cover it for free, you do not need to pay for this.

Everyone is making a big deal out of there being some sort of “Crackgate” and trying to win fake internet points making jokes and one upping each other.

But lets get the facts straight instead of throwing around logical fallacies.

1. There has not been any confirmed widespread defect, a few reports is not enough to assume some bigger issue.
2. Unless you were born yesterday, every single manufactured product on the planet has flaws which are not caught by the quality check before it is shipped to the customer. This is normal and is the exact reason why THERE IS A WARRANTY.
3. Even though this is not widespread, if it does turn out there is indeed a widespread defect, then it would also be covered UNDER THE WARRANTY.

🤦‍♂️ I really hate the internet.

Ah, at last … I knew I’d find intelligence if I searched long enough. I love the internet but hate the ignorance that inhibits it… Thanks for pointing out the obvious…

 

[krull1015]

Where’s all those fine folks on here who just a few weeks ago, before release, were thumbs-downing everyone on here who spoke against their golden Apple product that’s the ‘best thing since sliced bread’? Awfully quiet these days!

The product is a fantastic attempt at the next level and what potential there is out there. We just need to be realistic about what the AVP currently is and what it can, or can’t, do. Software issues, hardware issues, etc….im starting to wonder if Apple is taking the Tesla approach of getting things soon as they can and try to fix the issues at a later time instead of dealing with them before release. All in the name of pleasing shareholders and earnings numbers.

AVP is a fantastic product that takes AR/VR to the next level. Like all tech products it is not perfect, but as technology advances new generations of a product are developed. Show me the perfect AR/VR headset? Perfect being subjective all tech has its pros and cons.
At this time, exactly how many units have been affected? At this time, the issue is not widespread. Majority of the negative feedback on this forum are biases and pre-judgments.

 

[krull1015]

This review puts the AVP into perspective compared to other headsets available, as well as those not available to the general public…
Posting here because there seems to be a lot of ignorance about the AVP. It’s an attempt to educate people and encourage people to view the AVO from a different perspective…

👍🏻👍🏻 for

 

[aParkerMusic]

I’m not buying that glass cracked on it’s own. They have clearly damaged it with some force applied to the side of the device. any screen on tech cracks in a hairline manner if there’s force applied to the weakest part of the glass - the side

Well, you’re believing in a fantasy then. Because, this is exactly what happened to mine. Put it away on evening in perfect condition, took I out the next morning and a crack had formed above the nose. Never dropped, and treated it incredibly gently. So, you can continue to believe everyone is lying, but you’ll also continue being incorrect and cynical.

 

[Icehawk]

That sucks.

 

[aParkerMusic]

The crack may be in the same location due to the stresses applied being similar.

If you examine 100 phones with a cracked screen you may find that many also have a scratched/dented corner. That is due to the fact that the corner hits first when dropped, and as such the stresses are highest there.

These show nothing of that type indicating a drop. It’s obvious a phone has been dropped, based on the traits you described. A perfect crack originating in the same spot without those other accompanying cracks, scuffs, dents…seems something different.

 

[tomtad]

Can we stop saying this is only happening to a handful of headsets. It is a design flaw and will happen to all of them, these are just likely used more intensively so is showing earlier.

Just think, you’ve got a a piece of thin glass (or laminated glass) which is wrapped tightly over a metal chassis. This metal chassis then expands and shrinks slightly every time it warms up. It’s clearly only a matter of time until this begins to fatigue the glass and a crack begins to show.

To solve this Apple will need to change the design of the headset so the glass doesn’t wrap around metal chassis. For example if the glass was like an iPhone where it sits into a metal chassis, the chassis can expand slightly but it doesn’t put any pressure on the glass.

Alternatively adding some spacing between the outer glass and metal chassis would help, as would thicker glass.

Still this will require a redesign from Apple.

 

[the 12th Doctor]

"We tested it for 13 days. Should be good."

Day 14....

 

[G5isAlive]

Isn’t the cost of AppleCare ($499) + Discounted Glass Repair ($299) the same as Out-of-Warranty Glass Repair cost ($799)?

Only the first time lol

 

[G5isAlive]

Can we stop saying this is only happening to a handful of headsets. It is a design flaw and will happen to all of them, these are just likely used more intensively so is showing earlier.

Just think, you’ve got a a piece of thin glass (or laminated glass) which is wrapped tightly over a metal chassis. This metal chassis then expands and shrinks slightly every time it warms up. It’s clearly only a matter of time until this begins to fatigue the glass and a crack begins to show.

To solve this Apple will need to change the design of the headset so the glass doesn’t wrap around metal chassis. For example if the glass was like an iPhone where it sits into a metal chassis, the chassis can expand slightly but it doesn’t put any pressure on the glass.

Alternatively adding some spacing between the outer glass and metal chassis would help, as would thicker glass.

Still this will require a redesign from Apple.

mmmm you mean the way your glass windshield wraps around the front of your car windshield chassis in a compound curve? Or to bring it closer to home, the way the Apple windows in HQ wrap around the building?

talk is easy, data matters. So far it’s a handful of cases. The internet amplifies ant hills into mountain.

Time will tell. Right now it’s just too early to say the sky is falling. Though I concede 3 weeks into this is concerning Meaning this is worth watching closely.

 

[Born Again]

I owned one, did you? There are lots of stories, not all are what they claim, and are not relevant to this situation.

The response from Apple is relevant.

Cosmetic issues does not equate to any complimentary replacement by Apple.

Woven cases are another example of this.

We know which camp you stand with on this issue.