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Some of the owners affected say they have contacted Apple Support and have been asked to pay the repair costs, since the crack has not officially been identified as a manufacturing defect.
The only rational decision is to stay away from this product. It's insane that people are being made to pay to repair what's clearly a design flaw.

I really sympathise with US consumers - in Europe this would fall under 'poor workmanship at point of sale' laws and require Apple to fix for free or refund. Please elect some people who will make this situation better for you guys.
 
Some of the owners affected say they have contacted Apple Support and have been asked to pay the repair costs, since the crack has not officially been identified as a manufacturing defect.
Out of hundreds of thousands of units a “handful” of cracks doesn’t freak me out, but if the above is true (and I don’t know that it is) that’s bloody absurd. It’s a new product under warranty, Apple, so sthu and fix it or replace it.
 
The only rational decision is to stay away from this product. It's insane that people are being made to pay to repair what's clearly a design flaw.

I really sympathise with US consumers - in Europe this would fall under 'poor workmanship at point of sale' laws and require Apple to fix for free or refund. Please elect some people who will make this situation better for you guys.
Maybe that’s why they’re not selling it in EU 😂
 
It is glass, but it's covered in plastic.
Indeed, that's what laminated glass is - are we clear it's the glass part that is cracking (under the plastic layer) and not the plastic (on the exposed surface) tho?

(sounds rather unplausible to me, but may as well ask)
 
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The only rational decision is to stay away from this product. It's insane that people are being made to pay to repair what's clearly a design flaw.

I really sympathise with US consumers - in Europe this would fall under 'poor workmanship at point of sale' laws and require Apple to fix for free or refund. Please elect some people who will make this situation better for you guys.
Is it a design flaw or a manufacturing issue? If anyone pays to get this fixed Apple will reimburse if it’s a manufacturing issue, which it looks like it is.
 
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