This was the WORST iPhone transition EVER, and I've had quite a few. Nothing I could do would cause the iPhone to activate. Looked online, which was of no help. None. And none of the top search hits came from Apple. Verizon's list wasn't even close to what I was prompted to do with the new phone. I finally just took out the SIM card from the old phone, put it in the new one, and it started working. I did a restore from a very new back up, but, as everyone knows, app's aren't restored... they all have to be downloaded.. WTF? What. A. Waste. Then a lot of the songs on my old iPhone were not copied to the new one, and it seemed songs purchased on iTunes were the worst offenders. I OWN these songs, and kept getting a message like "this song not authorized in this region" or some crap. Finally decided to re-sync the phone, and download all the songs to the new phone. Forget "It Just Works". NOTHING just works anymore. Why on earth would Apple think that "Restoring" and "Syncing" should be 2 different processes? When I think of RESTORE, I think of a complete and total replication of what was there before, not shells of apps, and songs that don't play. This is bad Apple, really, really bad.