Has anyone gotten their battery replaced by Apple?

janeauburn

macrumors 6502a
Original poster
Nov 22, 2015
840
824
One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?
 

heyyitssusan

macrumors 65816
Feb 9, 2014
1,480
527
One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?
I haven't, but from what I heard that is the case. If your battery comes out as 'passed' on the diagnostic they won't replace it.

Battery replacement coverage under AppleCare+ is available for a covered iPhone if the battery retains less than 80% of its original capacity.
 
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AppleB

macrumors 6502a
Oct 18, 2011
781
899
I would think that the 80% criteria has to be met because there are different interpretations of battery life. After a year I may think my battery is fine someone else may not think so. So the 80% keeps uniformity in the determination.
 
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krazirob

macrumors regular
Oct 8, 2016
104
65
Baltimore
One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?
Yes I did once on an older MBP. They had me run a diagnostic and then they said "yep your battery sucks" and they sent me a new one with a return label for the old one.
 

markthrash

macrumors 6502
Jun 21, 2010
261
48
Texass
Yeah, I recall my 6 jumping down battery percentages and dying mid day. So I took it in and they had to test it. Until after the test, the rep was like "woah, your battery is terrible." Then they replaced the battery.
 

Armen

macrumors 604
Apr 30, 2013
7,375
2,207
Los Angeles
One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?
Depends on who you talk to. My 6+ battery was on the border of needing to be replace and the Mac Genius I took it to was cool and replaced the entire phone even though he couldn't replace it based on battery.