Has anyone gotten their battery replaced by Apple?

Discussion in 'iPhone' started by janeauburn, Oct 24, 2016.

  1. janeauburn macrumors 6502a

    janeauburn

    Joined:
    Nov 22, 2015
    #1
    One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

    I'm not too happy about that.

    Has anyone had luck getting Apple to replace their battery?
     
  2. heyyitssusan macrumors 65816

    Joined:
    Feb 9, 2014
    #2
    I haven't, but from what I heard that is the case. If your battery comes out as 'passed' on the diagnostic they won't replace it.

     
  3. AppleB macrumors 6502

    AppleB

    Joined:
    Oct 18, 2011
    #3
    I would think that the 80% criteria has to be met because there are different interpretations of battery life. After a year I may think my battery is fine someone else may not think so. So the 80% keeps uniformity in the determination.
     
  4. krazirob macrumors regular

    krazirob

    Joined:
    Oct 8, 2016
    Location:
    Baltimore
    #4
    Yes I did once on an older MBP. They had me run a diagnostic and then they said "yep your battery sucks" and they sent me a new one with a return label for the old one.
     
  5. markthrash macrumors 6502

    markthrash

    Joined:
    Jun 21, 2010
    Location:
    Texass
    #5
    Yeah, I recall my 6 jumping down battery percentages and dying mid day. So I took it in and they had to test it. Until after the test, the rep was like "woah, your battery is terrible." Then they replaced the battery.
     
  6. ajiuo macrumors 65816

    Joined:
    Apr 9, 2011
    #6
    I sent my iPhone to Samsung to have them replace the battery.
     
  7. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #7
    Depends on who you talk to. My 6+ battery was on the border of needing to be replace and the Mac Genius I took it to was cool and replaced the entire phone even though he couldn't replace it based on battery.
     

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