Tim Cooks email:
tcook@apple.com
I emailed him last night, pretty late. I know it was past 11pm EST. She got ahold of me pretty quick. I did not ask for any bump in shipment, I already got my gift from Apple, but she did say ship times are very likely to improve (however she could not
guarantee ANYONE or myself would see a bump) so I hope she is right on that front. I concentrated on how Apple had a dry run with the preorders for the iPhone 8/8+, and I admitted there was not as much demand for them as the iPhone X, that they should have had an idea. I also told her more importantly that Apple needs to oversee the carriers systems and basically approve them before preorders because I told her that if it was not for AT&T crashing and not being able to get past their screen, I can almost guarantee I would be getting my iPhone X tomorrow as with a lot of you. I told her that if carriers want to sell the latest and greatest iPhones they should be ready and Apple she make sure they are ready by running "dry runs" on their systems and if they fail they do not get to sell the iPhones until they prove their servers/systems are ready. So I hope Apple acts on some of that.