Help Get Panther Up-To-Date for New Revision AiBook Buyers

[Counterfit]

I really don't understand what's so hard to understand about this. It's obviously a glitch in the f***ing database. If you expect the first person you talk to at customer service to have answers, well, I want some of what you're smoking, I could make a killing.

 

[MacIke]

Originally posted by zaphon
Well here's the problems as I see them.

But the thing that upsets me is the unfair application of rules. I would have gladly paid $129.95 if Apple would have drawn a line in the sand on Oct. 8th and said no one who purchased before that date get's it. But NO, that's not what they did. They said that those of you who ordered and received your G5's WAY before my new PowerBook get it, while I must suffer. Well excuse me, but that's just not right. My PowerBook came out AFTER the G5, cost the same as the top of the line G5, and I get the shaft? I don't think so.

this is the problem. i am glad that at least mine has been blessed by THE STEVE. I bought the albook the day it came out. I am almost personally ready to go back to my 1Ghz TiBook. My 550 was much cooler.

I would not mind the date if it was a line in the sand. it is more of a line in the shifiting sand.

 

[mxpiazza]

Originally posted by Counterfit
I really don't understand what's so hard to understand about this. It's obviously a glitch in the f***ing database. If you expect the first person you talk to at customer service to have answers, well, I want some of what you're smoking, I could make a killing.

seeing as you are a macrumors 'regular', you should know better than to bash everyone in a thread... the people posting here have every right to be upset, and who are you to say they don't? maybe you're the one who needs to smoke something, chill out.

 

[cb911]

i just checked out the Apple Australia site and it said that my PowerBook (1.25GHz, 1x512MB RAM, which i purchased on the 26th Sept.) qualified. then i tried to purchase Panther through the online store and i can't even set up a new account!

oh well... guess i'll have to take a visit to the reseller...

 

[cheesy]

I sucessfully ordered the upgrade using my 17" PB G4 purchase on 9/16, so as far as I'm concerned I've paid for the $20 Up To Date upgrade. I have obtained Panther GM from other means, and even if Apple decides to cancle my order I will have absolutely no moral problem with keeping Panther.

 

[albockiole]

curious about what build is GM

Originally posted by cheesy
I have obtained Panther GM from other means, and even if Apple decides to cancle my order I will have absolutely no moral problem with keeping Panther.

Cheesy, what build are you referring to when you speak of the GM? 7B85? Either way, where did you get your information?

Not to be too nosy, I'm just curious

 

[cheesy]

Re: curious about what build is GM

Originally posted by albockiole
Cheesy, what build are you referring to when you speak of the GM? 7B85? Either way, where did you get your information?

Not to be too nosy, I'm just curious

Panther
Mac OS 10.3
Golden Master
Build 7B85

Unless it's not true that Build 7B85 is GM then yes, I have GM.

P.S. Installed it tonight. Mixed feelings. Slightly Windows like (side panel, etc), but some nice new features.

 

[zync]

Originally posted by Clarkey
Everyone here knows the qualifying dates, and whether or not they actually qualify (based on Apple's guidelines -- it is stated in writing on their website, as well as on the PDF agreement) based on when you "bought" your computer. Some people are in more of gray area, and they should individually speak with Apple on clarification. Face it, most of us don't qualify, and we thought we could get away with it.

It's not going to happen.

See this document though?

Dear Apple Customer,

Your order is being processed. The following products will be shipped.



Item # Product # Product Description Qty Price Ext Price
______ ____________ ______________________________ ____ ________ __________
000010 M9231LL/A MAC OS X PANTHER 10.3 FULFIL/U 1 19.95 19.95
_______________________________________________________________________________



Item # Product # Product Description Qty Price Ext Price
______ ____________ ______________________________ ____ ________ __________
000020 SHIPPING14 EXPEDITED SHIPPING CHARGE 1 7.00 7.00
_______________________________________________________________________________



Subtotal: $ 26.95
Sales Tax: $ 1.20
Total price for your order: $ 28.15

It kinda says "This Will Happen, or Else." If they don't send it to me and I'm irked enough I may just call up some of the local news stations' consumer lawyers and hell I might even finally get version 2.0 for my 20GB iPod that was less than four months old when they suprised me on my birthday with new iPods with double the capacity and half the size (uglier design though) for the same amount of money. They can't reneg once the've sent a confirmation such as this. In the previous mail it said "Promotion Savings are subject to verification" and in the shipping confirmation that doesn't exist and it says it will be shipped and that means it will be shipped. I don't mean to sound harsh but it IS going to happen and it should happen for all of you too....Apple has had problems with BTO PowerBook SNs...I ordered mine on the 16th and there's my proof that Panther will be mine.

 

[zync]

Originally posted by stoid
Built-To-Order (customized on the Apple website)

If yours shipped directly from Taiwan, it's likely that it was a BTO

Actually for kicks I looked at my tracking info from the PowerBook I received on 9/22 and found that it had shipped from Taiwan and I have a non-BTO 15" SD.....(in case you're wondering Airborne's tracking info sucks and even after I had received it I hadn't been able to check it because originally it was too soon to check and then it just said to call them)...

 

[c0052350]

I qualified against all odds

my pb 15inch arrived today
I needed some support so i had to register with apple first did so over the phone all fine

I bought it from apple educational store
uk

my sn begins with V......
bought the pb on 1/10/03
shipped on 4/10/03
arrived today 10/10/03

went to do the update for panther entered date of purchase 4/10/03
and it went through
wait n see if it arrives

by the way i am from uk and my machine was not really bto as i chose the 15inch superdrive model no changes to the spec were made

 

[spice weasel]

For those who are calling Apple and getting nowhere. . .

Don't call and immediately start bitching out the person you are talking to. Instead, just tell them you want to log a formal complaint. The woman I spoke to was very nice, and even apologized for my not qualifying for the Panther upgrade. I'm sure there are plenty of bitchy customer relations people over in Cupertino, but realize that you are not going to get a Panther upgrade by calling Apple (unless you really do qualify). Just log a complaint. The more they have, the better the chances of them including the new PowerBooks.

And if they don't, I'm sure we'll see a lot of copies of Panther on the P2P networks.

 

[Clarkey]

Originally posted by zync
See this document though? It kinda says "This Will Happen, or Else." If they don't send it to me and I'm irked enough I may just call up some of the local news stations' consumer lawyers... Apple has had problems with BTO PowerBook SNs...I ordered mine on the 16th and there's my proof that Panther will be mine.

Listen, I could send you an email telling you you're the new King of Siam, but until I see the keys to the castle in your hand... You get the idea.

From Apple's website:

http://store.apple.com/Catalog/US/Images/salespolicies.html

OTHER TERMS AND CONDITIONS
* Apple reserves the right to change the terms and conditions of sale at the Apple Store at any time.
* No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.

If anyone out there who doesn't qualify (based on Apple's documented guidelines) actually receives a copy of Panther at a reduced cost, I'll be impressed.

 

[zync]

actually....

Originally posted by Clarkey
Listen, I could send you an email telling you you're the new King of Siam, but until I see the keys to the castle in your hand... You get the idea.

From Apple's website:

http://store.apple.com/Catalog/US/Images/salespolicies.html

OTHER TERMS AND CONDITIONS
* Apple reserves the right to change the terms and conditions of sale at the Apple Store at any time.
* No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.

If anyone out there who doesn't qualify (based on Apple's documented guidelines) actually receives a copy of Panther at a reduced cost, I'll be impressed.

I don't think you understand. The terms you listed have nothing to do with an email being sent saying that your order "WILL BE SHIPPED." The first point is based on the terms of sale....I have confirmation, it's already technically been sold, also the second point doesn't apply because an employee didn't send me that email, an Apple system sent me that email and unless it's a corporation in and of itself, it's not a person...in the event it doesn't ship, guess what....I'm sure Apple is affiliated with the BBB....and I will call and complain to the BBB....This would definitely be a case of false advertising...also they do perform a check when you sign up...errors in their website and db are not my fault...they have to honor what they promised once they send you and email saying that it will ship, you could even argue that once it tells you on the website that you can buy it then they have to give it to you for that price, it's just like retail, of course they can take it away but then it's false advertising. They probably just didn't openly tell you the new PowerBooks qualify so that some, as they did until they tried UtD, would just buy Panther outright. I didn't mean this to sound insulting, and obviously I'm not going to change your opinion but you cannot doubt that if you are correct this is definitely a case of false advertising.

 

[MacIke]

OFrom Apple's website:

http://store.apple.com/Catalog/US/Images/salespolicies.html

OTHER TERMS AND CONDITIONS
* Apple reserves the right to change the terms and conditions of sale at the Apple Store at any time.
* No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.

If anyone out there who doesn't qualify (based on Apple's documented guidelines) actually receives a copy of Panther at a reduced cost, I'll be impressed. [/B]

You left out part of the comments on the sale.
>>>>>>>>>>
>Apple is not responsible for typographic errors.
> All sales at the Apple Store are governed by California law, without giving effect to its conflict of law provisions.
> No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.
>>>>>>>>>>>

First this is not a type. This is a database and not based on an ad. A typo is instead of writing 10/8/03 they write 9/8/03. That is a typo.

As I recall CA law being a refugee from there... with a mistake like this... assuming it is a mistake... I being the consumer get the better end of the stick.

In CA when an item is rung up wrong I win, the store loses. If it is lower... I get the lower price. If it is lower on the shelf I get it even less.

Once you have the confirmation it is yours. I will be shocked if I do not get the upgrade. I have new powerbook.

On Oct 24 I will write and tell you I have it.

 

[sanford]

This is just one of those fence-sitting situations. I bought my new 15-inch PB on 9/16. I filled out the up-to-date order and listed my *real* purchase date; I did not fudge the date up to 10/8. Apple has authorized my credit card for the amount of the up-to-date sale and accepted my serial number. They have also sent me an order confirmation. Now, they can do one of two things: first, they can credit my account or cancel the charge, then notify me that I don't qualify for the up-to-date price and in the process they will make me an unhappy customer who having *very* recently spent a lot of money with their company does not feel it inappropriate to get a discount on the new OS X. In some or all states, I may even have legal avenues available to me; but I doubt I will pursue anything so drastic.

Or, second, they can ship me the up-to-date product as promised; and I will again be thrilled to do business with a company that accepts the inconvenience of their own errors and does not expect the customer to be put out.

 

[sboy]

Upgrade worked for Sept 25th purchase on PB

Hello, I purchased a new 1.25 Ghz Powerbook on Sept 25th, I used the Apple Update web page to see if I qualified and I did.
I did not lie on the form but put in the correct date I purchased the system. Cost was $19.99 plus tax & shipping - $25.59 or something like that.

Peace,

J

 

[ddkore]

Just cause it failed once, doesn't mean it won't ever work

I also bought mine on the 25th of Sept. BTO 15" 1.25ghz. It was delivered on the 7th, you bet I was pissed when i read slashdot the next day.
I saw the news post today at work, and imediately tried to sign up. We have PCs at work. didn't work. Got home and decided to try again after verifing the serial #( I got it out of my shipment email at work) and using the powerbook. Guess what... it worked. If your not on the box you bought, try again with the new mac. Worked for me. Who knows why. goodluck

 

[milksheikh]

Re: Just cause it failed once, doesn't mean it won't ever work

Originally posted by ddkore
Guess what... it worked.

Hey, what do you know -- so did mine (15" 1.25GHz BTO) on today's retry (I think I had last tried 2 days ago)! Let's see what happens...

 

[zync]

Originally posted by MacIke
You left out part of the comments on the sale.
>>>>>>>>>>
>Apple is not responsible for typographic errors.
> All sales at the Apple Store are governed by California law, without giving effect to its conflict of law provisions.
> No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.
>>>>>>>>>>>

First this is not a type. This is a database and not based on an ad. A typo is instead of writing 10/8/03 they write 9/8/03. That is a typo.

As I recall CA law being a refugee from there... with a mistake like this... assuming it is a mistake... I being the consumer get the better end of the stick.

In CA when an item is rung up wrong I win, the store loses. If it is lower... I get the lower price. If it is lower on the shelf I get it even less.

Once you have the confirmation it is yours. I will be shocked if I do not get the upgrade. I have new powerbook.

On Oct 24 I will write and tell you I have it.

As will I...exept I'll post it because I'm too lazy to email someone I don't know...

Who ever heard of completing a deal and then breaking it with no consequences? This is almost a legal contract and as such it could probably be argued that not sending us Panther at this point would be a breach of contract since there is no clause in the email giving them a way out.

 

[e.melchionne]

The database is FIXED!!

If at first you don't succeed, try, try again! I've been attempting to input my BTO 15" PB every couple of hours since this thread first started. The last was about 2 hours ago. Guess, what? It works now. Go get 'em guys!

 

[Ajohn]

Try again!

Hey, everyone, just wanted to echo a couple previous posters. My multiple attempts failed a couple days ago, but I just qualified a minute ago with my BTO 15" ordered 9/27. Maybe they've relented!

 

[zync]

Re: Try again!

Originally posted by Ajohn
Hey, everyone, just wanted to echo a couple previous posters. My multiple attempts failed a couple days ago, but I just qualified a minute ago with my BTO 15" ordered 9/27. Maybe they've relented!

This is great news for you guys! I'm glad!

 

[albockiole]

Re: Re: Just cause it failed once, doesn't mean it won't ever work

Originally posted by milksheikh
Hey, what do you know -- so did mine (15" 1.25GHz BTO) on today's retry (I think I had last tried 2 days ago)! Let's see what happens...

Cool! I gave it a shot again based on posts like this one and, lo and behold, it worked!

I received confirmation and everything, so it looks legit... well, at least as legit as others'. Anyone who's been rejected before should give it a shot.

 

[pb1212580]

12" BTO received Oct. 8 (ordered 09/18) still not working...

 

[Powerbook G5]

I've done a search but can't really find the info...

I just tried the up-to-date thing again and it actually worked this time, although I just bought Panther a few days ago. I was just wondering two things before I decide to cancel my order or not:

1. Is the "upgrade kit" just Panther retail or is it just a bare bones CD that I have to install on top of Jaguar?

2. What are the chances that Apple sees that we have been getting this "upgrade" for $20 even though we shouldn't have been qualified and pulls the plug by not giving us the $20 Panther upgrade?