Help Get Panther Up-To-Date for New Revision AiBook Buyers

[switchingGeek]

Received purchase conf.

Hi,
Bought new PBook 12" 1GHz with airport Extreme (from Taiwan) on 25th Sept, recd on Oct 2nd. Bought at apple online store, with edu discount. BTO system (due to airport card).

The first time I tried it couldn't find my serial number.

Then I read about the Cupertino thing, so I entered Apple store, Cupertino, CA for the place, city and state, and I received the purchase conf!!

summary
BTO,
recd 10/2, ordered 9/25
put Cupertino, CA
removed - from SN.

Hope this helps!!

 

[Zaknafein]

I can say with a fair degree of certainty that the Purchase location, City, and State have absolutely zero bearing on whether your purchase is authorized. It all depends on the serial. They've just been adding more and more serials to the db as time goes on.

 

[zync]

Originally posted by Abraxsis
Ordered a 12" BTO on Sept 4th. Delayed till Sept 28, recieved on the 2nd of Oct. Just tried it and it took it just fine. You know people keep saying false advertisement this and sueing and what not. No you cant sue, Apple reserves all rights to this, Clarkey is right about that.

Personal note to Clarkey, logic would tell me that theyre actively updating the serial number list seeing people are suddenly getting qualified that werent yesterday. Dont be such a nay-sayer.

I encourage people to order away if they qualify, and to keep checking back.

While I agree with your second topic the first is still the forerunner for which I still have qualms. It would seem that Apple does indeed hold rights to this and yes they can refuse a sale, but after they have sent a notice saying this will ship in addition to a letter confirming the sale itself it's a sealed deal and, yes, for them to break it would be false advertising. I gurantee you if brought that to the attention of the Better Business Bureau Apple would indeed make it right. I never said I would sue, I just said that it may be possible though I thought I was obviously going to an extreme, so I guess in further points I'll try to reconize this and make it more clear. Also, what someone else had said (which I recall hearing somewhere) about California law favoring the consumer in cases of price disputes is true and not only that but it would be a terrible business practice for Apple to reneg an offer that their database incorrectly gave to many people. I believe that Apple wasn't open about it, which is already pretty shady in and of itself, because they figured less people would try it if their statements said otherwise, and a lot of people in these boards didn't try it until this topic became a page 1 article. Apple has already been pissing customers off quite a lot lately, and quite regularly for that matter, and angering more people, especially recent switchers, is not an intelligent path for Apple to tread.

 

[Zaknafein]

Originally posted by zync
While I agree with your second topic the first is still the forerunner for which I still have qualms. It would seem that Apple does indeed hold rights to this and yes they can refuse a sale, but after they have sent a notice saying this will ship in addition to a letter confirming the sale itself it's a sealed deal and, yes, for them to break it would be false advertising.

Sorry, but previous instances of price mistakes have shown that companies can and do cancel a sale after the transaction has been completed. A good example of this happened just this week. Dell screwed up one of their discounts on their website, allowing people to get an $800 PC for $230. Many orders where placed, but every single one of them wsas cancelled, and an email was sent explaining that it was a price mistake.

However, logic says that Apple won't cancel these sales. What sense does it make to add additonal serial numbers to the qualifying database, if they don't qualify. Someone from Apple has had to go through and consciously make changes for this recent batch of numbers to start showing up.

 

[yujini]

Though having a crippled cd that can't be installed without 10.2 sux, I don't think it's worth paying another 50 dollars plus tax on it.

How many times do you reformat/install your mac? Unless if you do it regularly every month or biweekly, I doubt that extra 30 minute will be worth 50 dollars.

You just leave it on, and come back after you eat lunch/dinner and install 10.3 over it.

Just my opinion.

 

[zync]

Originally posted by Zaknafein
Sorry, but previous instances of price mistakes have shown that companies can and do cancel a sale after the transaction has been completed. A good example of this happened just this week. Dell screwed up one of their discounts on their website, allowing people to get an $800 PC for $230. Many orders where placed, but every single one of them wsas cancelled, and an email was sent explaining that it was a price mistake.

However, logic says that Apple won't cancel these sales. What sense does it make to add additonal serial numbers to the qualifying database, if they don't qualify. Someone from Apple has had to go through and consciously make changes for this recent batch of numbers to start showing up.

Did it occur to you that the fact that they sent out emails was to reach out to the people so that they wouldn't call organizations such as the BBB? Also, there could be a limit as to the extent of error a company is required to correct. I work at a Target and usually as long as the price difference is $10 or less they'll just give you the lower price, assuming that the product is valued high enough to warrant such a reduction in price. An error when a program such as UtD is being run and there's a $110 difference and an error where there is no special program and a difference of $570 exists are two different situations. Dell has a clear cut mistake whereas Apple isn't so clear on it, especially since, though they give restrictions, their sign-up form gives access to the deal. Also it's way more logical that it's a mistake when a PC, obviously worth more than $700 dollars, is being sold for $230 than it is with a piece of software which has value that can't be compared to another piece of software except for the same piece at regular price. However Dell should still have to make good on it's mistake and just because they sent out an email saying it was an error doesn't mean that no one complained and got the system for $230. Also, you are correct, it is obviously more evident that this isn't an error when more people are able to get UtD, including new iMac purchasers.

 

[Phil Of Mac]

Re: Re: Update

Originally posted by LimeiBook86
I don't think you "have" to but Apple says one OS X copy per computer. It is your choice to play by the rules or not. Actually one guy at the apple store near me said that it doesn't matter they just want you to buy more copys. I hope he still has his job

Actually, if you read the license agreement, you are legally obligated to buy multiple copies.

Originally posted by Mineral
Since you're not letting us BTO people wiht PowerBooks get the upgrade, I'll just keep my money and my FREE COPY of Panther that I acquired without you.

No way in Hell I'm paying them anything for Panther now.

Heck, you can do better than that. Why don't you shoplift an iSight from an Apple Store?

Originally posted by mxpiazza
the shipping charge is now off of mine as well, and it only makes sense. for 1, the 19.95 is supposed to be for shipping and handling... why the heck would we need to pay another shipping charge on top of that? and two, there were shipment options (ground, 2 day, priority overnite), and no matter what, it's supposed to be delivered on the 24th, so shipping options would most likely just confuse people. my $.02

The $20 is for the cost of the box and the CD's, not for the cost of shipping.

Originally posted by e.melchionne
If at first you don't succeed, try, try again! I've been attempting to input my BTO 15" PB every couple of hours since this thread first started. The last was about 2 hours ago. Guess, what? It works now. Go get 'em guys!

This indicates to me that Apple is indeed intending to honor PowerBook Up-To-Date purchases. Since they seem to have bothered to fix the database, you'd figure they'd fix the obvious, glaring bug, but they didn't.

For the record, I have both the full version (my mom is gonna buy it from me) and the Up-To-Date on order.

Originally posted by zync
Did it occur to you that the fact that they sent out emails was to reach out to the people so that they wouldn't call organizations such as the BBB? Also, there could be a limit as to the extent of error a company is required to correct.

In all fairness, we all know we're not *supposed* to get Panther this way, so any complaint we might have would be blunted.

When I called and complained, I complained that the up-to-date terms were unfair, nothing else.

 

[zync]

Re: Re: Re: Update

In all fairness, we all know we're not *supposed* to get Panther this way, so any complaint we might have would be blunted.

When I called and complained, I complained that the up-to-date terms were unfair, nothing else.

True, but they've sent shipping confirmation, I'd argue it at this point. You can't tell me you're not then tell me you will then tell me you were wrong and won't. I won't stand for that.

 

[MacIke]

Originally posted by Zaknafein
Sorry, but previous instances of price mistakes have shown that companies can and do cancel a sale after the transaction has been completed. A good example of this happened just this week. Dell screwed up one of their discounts on their website, allowing people to get an $800 PC for $230. Many orders where placed, but every single one of them wsas cancelled, and an email was sent explaining that it was a price mistake.

However, logic says that Apple won't cancel these sales. What sense does it make to add additonal serial numbers to the qualifying database, if they don't qualify. Someone from Apple has had to go through and consciously make changes for this recent batch of numbers to start showing up.

First the Dell thing is a TYPO. Typos do happen and a business is allowed to back down from a type. Yes it makes people mad... but it is an honest mistake.

Apple will not back down... remember the 10.1 fiasco. All of sudden, Apple gave them away... all of a sidden COMPUSA got the disks for free.

 

[jimd909]

FYI,

After trying to get my up to date Panther since it was announced, and the site not being able to find my serial no. (BTO), I was able to qualify my PB today (10-12-03).

My BTO 1.25 was purchased on 10-1-03 and I was able to qualify it and purchage the up to date panther.

 

[jimd909]

Does anyone know how Apple is going to ship out the up to date panther or even the retail version? It says the ship date is 10/24 for PM delivery.

Do they have an agreement with Fed-Ex that they can't deliver it until 8 PM?

 

[Armsreach]

Just wanted to add to this LONG conversation. My wife ordered a 15" Albook when they were announced. She was well outside of the Oct. 8th deadline. Me being the cheapo I am (having just dropped about $3000 on software this month I was not willing to drop another $10 if I didn't have to) had her call cust. support. They said no. They sent her to customer relations. They also said no. however, when she went to the up-to-date website and logged in and placed her order, there it was, Panther for $20. So, if you ordered one of the new books, just log in and try ordering it (via the Up-To-Date) website.

 

[Phil Of Mac]

Originally posted by MacIke
First the Dell thing is a TYPO. Typos do happen and a business is allowed to back down from a type. Yes it makes people mad... but it is an honest mistake.

Apple will not back down... remember the 10.1 fiasco. All of sudden, Apple gave them away... all of a sidden COMPUSA got the disks for free.

10.1 was supposed to be a $20/free upgrade. They would even burn it into a CD for you at the Apple Store if you brought in a blank.

 

[MacIke]

Originally posted by jimd909
Does anyone know how Apple is going to ship out the up to date panther or even the retail version? It says the ship date is 10/24 for PM delivery.

Do they have an agreement with Fed-Ex that they can't deliver it until 8 PM?

I have a feeling that the answers depends on where you live. I will most likely have mine earlier in the day. As I live out in the middle of nowhere. Fedex still delivers out here. But I am sure they do not want to have to wait till 8pm and then drive two hours back to the Twin Cities.

personally i bet I will have my delivery prior to 3pm. Also the wording leaves me with the idea that they will be delivered by 8pm. So these delivers will be the last things that FEDEX (I hope) or airborne (I hope not) deliver that very long day.

I am sure Apple has enough power to cut whatever deal they need to cut. As I recall people were getting 10.1 (a saturday release) on Friday and I think Jag was the same.

 

[MacIke]

Originally posted by Phil Of Mac
10.1 was supposed to be a $20/free upgrade. They would even burn it into a CD for you at the Apple Store if you brought in a blank.

Orginally the "FREE" upgrade was only going to be sent via the $20 shipping fee.

There was a great outcry and Apple said a limited number of 10.1 disks would be Apple stores. More great outcry. I was 5 hours from the nearest one. Then finally the day before word was put out that CompUsa would have the disks... where I got mine. Also at the same time that Apple Stores would let you burn the CD.

That CD was also a true update CD as compared with the 10.2 update which is the full thing. The 10.1 required you to have 10.0 already installed. I found this out when I upgraded my HD and reinstalled 10.1

Orginally the iUpdate was only from Apple UTD program.

 

[Lord Bodak]

Originally posted by zync
While I agree with your second topic the first is still the forerunner for which I still have qualms. It would seem that Apple does indeed hold rights to this and yes they can refuse a sale, but after they have sent a notice saying this will ship in addition to a letter confirming the sale itself it's a sealed deal and, yes, for them to break it would be false advertising. I gurantee you if brought that to the attention of the Better Business Bureau Apple would indeed make it right. I never said I would sue, I just said that it may be possible though I thought I was obviously going to an extreme, so I guess in further points I'll try to reconize this and make it more clear. Also, what someone else had said (which I recall hearing somewhere) about California law favoring the consumer in cases of price disputes is true and not only that but it would be a terrible business practice for Apple to reneg an offer that their database incorrectly gave to many people. I believe that Apple wasn't open about it, which is already pretty shady in and of itself, because they figured less people would try it if their statements said otherwise, and a lot of people in these boards didn't try it until this topic became a page 1 article. Apple has already been pissing customers off quite a lot lately, and quite regularly for that matter, and angering more people, especially recent switchers, is not an intelligent path for Apple to tread.

I think in this case you would be in error-- the web site CLEARLY states that you're only eligible if you purchased your machine after 10/8. So, regardless of what the automated ordering system says, we have no guarantees and, IMHO, no legal right to the upgrade.

However, at this point I am also sure that Apple knows earlier machines are being accepted, and they have continued adding serial numbers for machines purchased before 10/8 (including mine). Therefore, even though they don't HAVE to give us the upgrade, it sure looks like they're going to.

 

[KBFinFan]

About five days after registering my serial/part number with Apple, I tried again to verify my system, and this time I was in luck. I bought a 15" 1.25 Ghz Powerbook the day they were announced 9/16 and entered that date into the form.

I ordered the 19.95 Panther up-to-date version for i think 21.?? after tax. Not too shabby.. we'll see what happens.

Just wanted everyone to know


As an aside- I ordered the free standard shipping is that still mean it will come the evening of the 24th? Also, I don't think my school even accepts packages after 5/6 PM in the evening..

 

[Phil Of Mac]

As for your school accepting shipments: The way we do it here is, it's brought to the dorm lobby and it's signed for at the front desk. AFAIK there's nothing stopping *you* from going and accepting the package *yourself* if it's addressed to *you*, at least not here. YMMV.

 

[Powerbook G5]

Here it is accepted in our mail room and by 5 pm it is locked so you cannot even get into the mail room even if your package is sitting right there looking at you, it sucks, since I have a 2:30 and a 4 o'clock class, so it doesn't give me much time to check to see if it's there if it is delivered before 8 pm.

 

[LMarie]

Originally posted by cheesy
It worked for me.

I went to the Panther Up-To-Date page and clicked on the link For Macintosh Systems purchased directly from the U.S. Apple (online) Store. I logged in, selected Powerbook G4, entered September 16, 2003, entered the serial number, entered "Apple Store" and my shipping city and state as the location purchased. It worked fine and let me ad it to my order, then I completed the order.

I'm so glad you posted this Cheesy. When I tried to qualify last week online it wouldn't work. But your note got me to thinking, I'd entered Cupertino for the location instead of where I live and the store name as "Apple Online Store".

I just tried it again, this time I copied and pasted the serial number from the Apple profiler into the online form and deleted the dash. Then I used my shipping city and entered "Apple Store". I qualified this time. Yeah!

 

[zync]

Originally posted by Lord Bodak
I think in this case you would be in error-- the web site CLEARLY states that you're only eligible if you purchased your machine after 10/8. So, regardless of what the automated ordering system says, we have no guarantees and, IMHO, no legal right to the upgrade.

However, at this point I am also sure that Apple knows earlier machines are being accepted, and they have continued adding serial numbers for machines purchased before 10/8 (including mine). Therefore, even though they don't HAVE to give us the upgrade, it sure looks like they're going to.

Yes I would be in error - only if they didn't have an automated system that deals with qualifying you based on the date you purchase. It does state from what I remember. Also, you would be amazed how many times customers can get something cheaper when it's put in the wrong place even when the label clearly states that it's price is for another item. If it's your error, it's your fault. You have to make good on your errors, especially if there is a known established precedent, as would be the case in so many people being able to sign up. Add to this the fact that their system didn't detect the error and sent me two confirmation emails with the final one explaining shipping it has thus become their error and must be rectified. There was a day's time before I got the second confirmation in which their error could have been found and I could've been notified, it even said that in the email. It said that "Promotion savings are subject to verification," but in the second email this is omitted, in effect telling me that I've passed the verification. I cannot be verified, indeed verified twice (Online verification and the verification the email mentions), and have them tell me I was wrong, sorry people that's not how it works.

 

[Phil Of Mac]

AFAIK, YANAL

 

[MacIke]

Originally posted by Lord Bodak
I think in this case you would be in error-- the web site CLEARLY states that you're only eligible if you purchased your machine after 10/8. So, regardless of what the automated ordering system says, we have no guarantees and, IMHO, no legal right to the upgrade.

However, at this point I am also sure that Apple knows earlier machines are being accepted, and they have continued adding serial numbers for machines purchased before 10/8 (including mine). Therefore, even though they don't HAVE to give us the upgrade, it sure looks like they're going to.

If I was in any way deceptive about my order (place in the wrong date, wrong machine, fake serial number) it is MY fault and I have commited fraud.

Apple has verfied through thier system. A date of 9/16 and powerbook G4 should have tripped thier system. But it did not. Apple then sends me a verfication letter they will be shipping.

I am still of the opnion Apple knew exactly what it is doing:
1. Say publicly only systems purchased after Oct 8.

2. Allow anyone who desires who has purchased a powerbook to UTD regardless of the date.

This would make sense as far as business goes. Keeps most everyone happy and more money in the pocket.

 

[zync]

Originally posted by MacIke
If I was in any way deceptive about my order (place in the wrong date, wrong machine, fake serial number) it is MY fault and I have commited fraud.

Apple has verfied through thier system. A date of 9/16 and powerbook G4 should have tripped thier system. But it did not. Apple then sends me a verfication letter they will be shipping.

I am still of the opnion Apple knew exactly what it is doing:
1. Say publicly only systems purchased after Oct 8.

2. Allow anyone who desires who has purchased a powerbook to UTD regardless of the date.

This would make sense as far as business goes. Keeps most everyone happy and more money in the pocket.

I agree. That's what I did as well.

 

[Mac Dummy]

Hi All,

I just recieved my new 12" powerbook (1Ghz) on Wednesday 10/08! I just wanted to let everyone know that if you qualify for Apple's educational discount, then Panther is only $69 dollars. I know it's not as good as getting it for $20, but it's better than $129.