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Home Depot Quietly Drops Apple Pay, But Service Continues to Work at Many Stores
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Perhaps get Apple Pay up and running in a country that already has a NFC infrastructure Like Australia or the UK, and (assuming it does work) you'll have a real, working example of how easy things go when you're properly geared up to use it to refer to when trying to persuade US retailers to adopt the new standard.
I will be the first to say that I don't understand POS systems. But how would they be able to issue a return when a purchase was made using a method of payment that is no longer accepted and technically wasn't accepted to begin with.
I understand that if say HD stops accepting visa cards, they still have to accept returns made on visa purchases for a given period of time. But, apple pay was never an approved method of payment to begin with and now that they have cut it off entirely, how would they handle returns?
What people don't realize is that Home Depot just enabled EMV (Chip & PIN), which your POS equipment has to be certified for. If you have contactless, you have to get that portion certified too, to accept EMV contactless (which is what Apple Pay is) which is, you guessed it, more money.
Hopefully they'll actually pony up for it.
Also it still works at my local store and the logo still shows up.
Hopefully they'll actually pony up for it.
Also it still works at my local store and the logo still shows up.
Apple pay worked fine for me until a few weeks ago, I sent an email to Home Depot telling them I would no longer shop there if this was intentional.
Received a call two days later apologizing for everything and that it was technical difficulties of a few stores.
I then made it clear that I visited multiple stores that worked fine and no longer work.
He said it was technical difficulties again, and it should return shortly (is he saying just what I want to hear?)
Said OK, as long as I can use it in the future. Thanked him for the call.
If it comes back, great - I will shop there again.
Been hearin talk that on forums that it may be due to high fraud rates at like 9%? It could be true, but I would verifiy this as there are great deal of people who want to see apple fail, we've seen them do despicable things in the past - bad reporting on Apple pay isn't a surprise.
Received a call two days later apologizing for everything and that it was technical difficulties of a few stores.
I then made it clear that I visited multiple stores that worked fine and no longer work.
He said it was technical difficulties again, and it should return shortly (is he saying just what I want to hear?)
Said OK, as long as I can use it in the future. Thanked him for the call.
If it comes back, great - I will shop there again.
Been hearin talk that on forums that it may be due to high fraud rates at like 9%? It could be true, but I would verifiy this as there are great deal of people who want to see apple fail, we've seen them do despicable things in the past - bad reporting on Apple pay isn't a surprise.
Their sales system has a record of all sales - regardless of the form of payment used. If a credit issuer were to collapse (gods forbid) Home Depot would still have a record of it, and issue a return (providing the payment went through fully from the newly defunct bank). The same is true for Apple Pay. Additionally, even though Apple Pay wasn't "officially supported," they still allowed you to use it as a form of payment, and you received a receipt of the transaction; therefore, you're still able to make a return of goods under their stated guidelines. If nothing else, they'll be able to return your money to you as cash. If you don't have the receipt, you may have to accept store credit.
Oh please. Dont kid yourself, (or anybody else for that matter). Us consumers are just about as greedy as the companies we buy from, (myself included).
If Home Depot are selling a MacBook Pro for $100.00 less than the Apple Store Im buying it there even if I have to pay them in red hot dimes.
Price is very much king is almost all circumstances.
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Look up. Post 58, are you telling me youd rather pay more. I mean seriously?
Once the big chains stop being able to track metrics Im asking myself if prices will rise ...
Our local Home Depot has turned Apple Pay off
I have been successfully using Apple Pay at Home Depot since its introduction.
However, on Saturday May 2nd I tried to use Apple Pay at my local Home Depot in Escondido, CA and while my phone seemed to engage with the terminal, the register returned an error saying that the payment could not be accepted and that the card would need to be swiped.
We tried at 4 different registers, all with the same result.
I had to leave my cart and go back out to the car to get my wallet.
Seems the rollout of the dismantling has begun.
I am reluctant to swipe my card at Home Depot considering their history with security breaches. Same is true for all merchants, I am less comfortable swiping my card and giving the merchant my account information.
I wonder if Lowes accepts Apple Pay?
I have been successfully using Apple Pay at Home Depot since its introduction.
However, on Saturday May 2nd I tried to use Apple Pay at my local Home Depot in Escondido, CA and while my phone seemed to engage with the terminal, the register returned an error saying that the payment could not be accepted and that the card would need to be swiped.
We tried at 4 different registers, all with the same result.
I had to leave my cart and go back out to the car to get my wallet.
Seems the rollout of the dismantling has begun.
I am reluctant to swipe my card at Home Depot considering their history with security breaches. Same is true for all merchants, I am less comfortable swiping my card and giving the merchant my account information.
I wonder if Lowes accepts Apple Pay?
It's kind of interesting that Apple chose the US to roll-out Apple Pay when most of the rest of the developed world already has a mature NFC-based payment system that Apple Pay would just work with without any of this horrible "do-they-or-don't-they" retailer-by-retailer nonsense.
It would be a great shame if the apparent reluctance of some large retailers to get onboard with Apple Pay in the US and the impact of alternative, competing solutions led to Apple binning this or not bothering with global deployment. I understand the need for competition and the dangers of market dominance, but I really can't see how any of this current mess is in the consumers' interests.
It would be a great shame if the apparent reluctance of some large retailers to get onboard with Apple Pay in the US and the impact of alternative, competing solutions led to Apple binning this or not bothering with global deployment. I understand the need for competition and the dangers of market dominance, but I really can't see how any of this current mess is in the consumers' interests.
I'm guessing Home Depot deactivated it because of this reason. Maybe they are figuring out their security strategy and making sure their current system is able to handle threats BEFORE adding extra payment options to be accepted.
Hmm. Looks like I'll stop shopping at Home Depot from now on.
Not to mention the huge credit card security breach they had not too long ago. Just another reason (to both avoid this store and for them to adopt the more secure payment method of Apple Pay/Google Wallet/Samsung Pay).
Not to mention the huge credit card security breach they had not too long ago. Just another reason (to both avoid this store and for them to adopt the more secure payment method of Apple Pay/Google Wallet/Samsung Pay).
That a good question. I happen to like Lowes as they have a better selection of tools and they tend to have better prices also.
Such a drama queen. That isn't the issue at hand. The issue is two-fold.
1. Home Depot recently had a MAJOR data breach where 53 million email addresses and other data was stolen. ApplePay would eliminate my data from being stolen.
2. Home Depot (at least my local one) has been accepting Apple Pay for months now. Just last week I tried my Apple watch and it didn't work, so I tried my phone and it didn't work. This confirms that it no longer works.
So they have a method for preventing future fraud that was working and they have explicitly eliminated that.
Company execs are absolutely stupid to sign exclusivity agreements with payment processors like PayPal and MCX. That's especially true when we're talking about large retail corporations like Home Depot, CVS, Rite Aid, and Best Buy.
If anything is going to severely limit the uptake on mobile payment technology in the U.S., it's going to be the small number of mobile payment processors locking retailers into exclusivity agreements. It's a shame, really. The way things look to be playing out, the customer will lose choice, the merchant will lose business, and the only one who will win will be the payment processor until the exclusivity ends.
If anything is going to severely limit the uptake on mobile payment technology in the U.S., it's going to be the small number of mobile payment processors locking retailers into exclusivity agreements. It's a shame, really. The way things look to be playing out, the customer will lose choice, the merchant will lose business, and the only one who will win will be the payment processor until the exclusivity ends.
Just sent an email stating my intention to take my business to Lowes until they return the convenience and security of Apple Pay or give a very compelling reason for why they turned off a service that was working perfectly fine.
If my local little mexican market can take Apple Pay, why can't Home Depot?
Nope. This is all about saving a few cents on transactions and collecting marketing data from consumers.
I will be amazed if this MCX takes off since I would not feel comfortable giving direct access to my bank account to MCX by way of some retail store.
It seems that WalMart and HomeDepot and others are more concerned about tracking buying habits than honoring customer security and privicy. They must truly believe that they will not lose too many customers over this, but I think they are wrong. Stores that do not NFC readers will need to have them by the end of the year (technically only chip readers but almost all devices also take NFC). To deny Apple Pay they will actually have to disable it. And they will lose my business. I already tend to go to places that take Apple Pay. Starbucks, sorry I dont go there any more. Vending Machines take it and I even used it in a Taxi the other day.
Can someone answer this.. Does a store's transaction fee vary depending on the use of Apple Pay? I'm under the impression that the fee is the same to the store regardless if the customer uses the card either physically swiped, proximity, or through Apple Pay. It's the bank giving up a slice of the pie to Apple. Right?
I know the stores want this info. Some will disagree, but I don't mind giving it, as long as I have choices. I don't want the metrics linked with ApplePay, and I don't think they can be.
Make an EASY to use option for me to let you know who I am and I will do so, especially if there is an incentive for me.
Taking away security and not letting me use my preferred method of payment is NOT incentive.
there is no fee to the seller other then a normal merchant fee and that is not set by apple given they already have the hardware they just need to switch it on at this point its more like bad politics